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  • Getting Owned By The Owner, Part 7
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    Necessity Is The Mother Of Intervention

    , | Missouri, USA | Family & Kids, Food & Drink

    (A mother with several children and their grandmother come up to my register. They bicker for a while before the mother takes her kids to the playroom, and the grandmother begins to order all their food. Halfway through the large order, the mother runs up to us screaming.)

    Mother: “What are you doing! Stop! STOP!”

    Grandmother: “What? I’m just ordering our food.”

    Mother: “No! You don’t know what we are getting!”

    Grandmother: “We get the same food every time. I remember what we get.”

    Mother: “Shut up, Mom! God, you just can not quit!”

    Grandmother: “I can remember—”

    Mother: “SHUT UP MOM! SHUT UP!” *turns to me* “Start over.”

    (I void off all the items and start from scratch. The grandmother stands there quietly through the whole ordeal and pays at the end.)

    Me: “Okay, here are your drink cups. It will be just a few minutes on your food.”

    (The mother walks away, leaving the grandmother at the counter with me.)

    Grandmother: “Sorry about all the yelling. My daughter can be very rude sometimes.”

    (They collect their food and leave. Not five minutes later, the mother runs up to my register and starts screaming at me. The grandmother walks up too, and stands behind her daughter quietly.)

    Mother: “You got my order completely wrong! I demand a refund! You could have killed my poor babies!”

    (My manager immediately steps in.)

    Manager: “What seems to be the problem, ma’am?”

    Mother: “This girl sabotaged my food! Now my children can’t eat!”

    Manager: “From the looks of your receipt, you ordered a lot of food.”

    Me: “I read it back to double check it. What did I mess up?”

    (The mother and the manager continue to bicker about the order for several minutes before she gets pissed and walks off. The grandmother stays behind to talk to us.)

    Grandmother: “She does this every time. She can never remember which of her kids is allergic to what. I’m sorry you had to deal with that.”

    Me: “I’m sorry, too.”

    Grandmother: “Oh, don’t worry about me! The only reason I put up with her attitude is so I can make sure she doesn’t kill my grandchildren. Try to have a good day, dear!”

    It Always Hurts To Ask

    , | California, USA | Food & Drink

    Me: “Hello! What can I get for you this evening?”

    Customer: “Yeah, can I get a Caramel Mocha?”

    Me: “Sure, did you want the Caramel Mocha or did you want the blended Caramel Frappe?”

    Customer: *impatiently* “I WANT the Caramel MOCHA!”

    Me: “Okay, did you want that hot or cold?”

    Customer: *annoyed* “I want that cold! DUH!”

    Me: “Okay, did you want that medium or large?”

    Customer: “I want it F***ING LARGE! WHY YOU GOTTA ASK ME SO D*** MANY QUESTIONS?!”

    Me: “I’m sorry. I just want to make sure I have your order correct. Here’s your total. Please have your money ready at the first window…”

    (The customer gets to the window, practically throws her money at me, and speeds off to the next window to get her drink.)

    Customer: *at the next window* “I DIDN’T WANT THIS NASTY PIECE OF S***! I WANTED THE BLENDED ONE!”

    The Customer Is Sometimes Alright

    | Anaheim, CA, USA | Awesome Customers, Food & Drink, Money, Top

    (I am at a sit-down restaurant at a theme park. A waitress comes up to me while I’m eating.)

    Waitress: “Are you finding everything alright, sir?”

    Me: “Yes, the food’s very good! Thank you for asking.”

    (As she is walking away, I realize I have only $20 in my wallet and no credit cards. I’m fairly young, so I don’t have a credit card and always pay in cash. Because the meal including tax is $19.05, I find out I only have 95 cents for a tip.)

    Me: “Excuse me, ma’am…I have a question.”

    Waitress: “Yes?”

    Me: “Am I supposed to tip you? Because, I don’t think I have enough money left. You see, I only have $20, and the meal I paid for left me with only 95 cents.”

    Waitress: *smiles warmly* “Oh, don’t worry about it. The tip is already included with the bill!”

    Me: “Really? I don’t have to give you any physical tips or anything like that? Because I really thought I had to give you one.”

    Waitress: “Don’t worry about it! Like I said, tips are already included with the bill. If you have any other questions, feel free to ask me! Please do enjoy your meal!”

    (She walks away with a smile on her face. A couple sitting in the table right next to me paid attention to the whole conversation.)

    Husband: “Hey, uh…excuse me, sir?”

    (I turn in their direction. He is leaning towards me with a few $1 bills in his hand.)

    Husband: “Here, take this. My wife and I overheard your conversation with your waitress. She was really nice and friendly, and we felt a little sorry when we also heard that you wanted to tip her but didn’t have the money. Please, do take this.”

    (I stretch out my arm and take their money. Using my thumb, I leaf through it and find out they are giving me $10 to tip my waitress. I am dumbfounded.)

    Me: “Why, that’s really kind of you sir, but I couldn’t. I wouldn’t!”

    (The husband shakes his head in a friendly sort of way, and pushes the money towards me.)

    Husband: “No, really, I do insist that you tip your waitress.”

    Me: “Thank you…thank you so much! How can I ever repay you?”

    Husband: “You don’t need to pay me back. Honest. You both really needed it.”

    (I finish my meal, and my waitress comes over to my table to get the bill.)

    Me: “Here, take this tip. I really do want you to take it! It came through the kindness of others.”

    (She turns to all three of us; apparently, she overheard our conversation.)

    Waitress: “Thank you! I’ll go get your bill and hope all of you have a wonderful night!”

    (She goes to get the bill and I pay for the meal, getting my last 95 cents as calculated.)

    Me: *to husband* “Please, I know it’s not much, but take this 95 cents.”

    Husband: *waves me off* “No, no, I can’t. Keep the change. You’ll never know when you’ll need those coins.”

    (I try again to give my change to him, but get the same reaction.)

    Me: “Well, I know this isn’t much as well, but please have my thanks, and have a great night!”

    (I wave to them as I leave the restaurant and they wave back. I still have that receipt to this day to remind me of the kindness a couple brought to me in a tight spot.)

    A Day Late And A Month Short

    , | Connellsville, PA, USA | Time

    (Note: our company sent out coupons a few months ago, and they expired June 3rd. A customer walks in and slaps the coupons down on the counter.)

    Customer: “I want to use this for my salad.”

    Me: “Sorry, sir, those expired at the 3rd of the month.”

    Customer: “NO! It says they expire June 32nd!”

    Me: “Sir, there is no June 32nd.”

    Customer: *glances at the coupon and then storms out of the building cursing*

    Asia: It’ll Amaze Ya

    | Texas, USA | Geography

    Customer: “Excuse me, miss, but can I ask you something?”

    Coworker: “Sure thing, sir.”

    Customer: “You’re Asian, yes?”

    Coworker: “Yes, sir.”

    Customer: “Which part of Asia are you from?”

    Coworker: “Oh, I’m from Thailand.”

    Customer: “What? You just told me you were Asian!”

    Coworker: “Yes, I am, sir. Thailand is part of Asia.”

    Customer: “No, it’s not!”

    Coworker: *stays silent*

    Customer: “Oh yeah, I remember now. Vietnam is that little island next to Korea!”

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