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  • Have A Hunch About Why They Want To Munch
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    Mocha With An Extra Snot

    | AZ, USA | Family & Kids, Food & Drink, Top

    (I am working at a coffee shop and have recently started training a new barista hire. He’s a teenage boy whose parents come to visit him a lot while he’s working. His parents are very snotty and condescending. Their son seems a little bit spoiled and not used to work, but he is very pleasant with the staff and is improving quickly. One day, his parents come in while my coworker is away from the station, so I offer to take their order.)

    New Hire’s Mom: “We’ll take a pumpkin muffin, and we want that heated, and a large mocha.”

    Me: “Okay, and would you like your mocha latte hot or iced?”

    New Hire’s Mom: *narrowing her eyes* “I want my mocha hot, no whipped cream!”

    Me: “Okay, that will just take one minute.”

    (I read back their order before I ring them up, fully and precisely, as we are required to do to catch any mistakes.)

    Me: “So, that’s one muffin and one large mocha latte. That comes to [price].”

    New Hire’s Mom: “NO, NO, NO! I said I want a MOCHA! MO-CHA! MO! CHA! Not a mocha latte!”

    Me: “I don’t understand. Do you want it to be a mocha cappuccino?”

    New Hire’s Mom: “No! I just want a mocha with no latte! Is that so hard for you to understand?!”

    Me: “Ma’am, I think you don’t understand. A mocha is just shorthand for mocha latte; it’s the same thing. The latte part is the espresso and milk, and it becomes a mocha latte when you add chocolate. Without the latte, you would just have the two pumps of syrup.”

    (I make the drink and demonstrate the steps for her, explaining how the drink is put together, and point out how the last step with the steam wand can either make it a latte or a cappuccino. When I try to give it to her, she glares at me.)

    New Hire’s Mom: “I don’t want that! I asked for a mocha, and that’s wrong!”

    Me: “I assure you, it’s the drink you ordered.”

    New Hire’s Mom: “No, I always order a mocha. I never get a latte! You’re incompetent! I know what I drink! I get it all the time! My son is a barista here, and he’s better than you!”

    Me: “I know, ma’am. I’m the one training him, and he’s still learning the job. I’ve been doing this for some time and know my way around a coffee.”

    (My coworker, the new hire, emerges from the kitchen and walks over to greet his parents.)

    Me: “Hey, would you like to show your parents what you’ve learned on the machine?”

    New Hire: “Yeah! What would you like?”

    New Hire’s Mom: *looks smugly at me* “We want a heated pumpkin muffin, and a large mocha.”

    (I finish ringing them up. He goes to work and starts showing off, explaining why the fine ground espresso packed tightly makes the drink stronger, what the buttons are for, etc. He is being a great little salesman. The whole time he is demonstrating, his mom looks more and more embarrassed because he is mirroring what I’ve already showed her. When he is finished, I remind him.)

    Me: “Don’t forget the last step before you serve!”

    New Hire: *proudly* “Here you go, mom! One mocha latte and one hot pumpkin muffin!”

    New Hire’s Mom: *takes it and leaves, absolutely livid*

    Focaccia, I Choose You

    | TX, USA | Food & Drink, Language & Words

    Me: “Hello, ma’am, would you like to order?”

    Customer: “Yes, I’d like a Pikachu.”

    Me: *confused* “Pardon me?”

    Customer: “A Pikachu! A Pikachu!” *points at the menu, where it says ‘focaccia’*

    Me: “Right, one Pikachu…”

    How Quickly People Change

    , | Hilo, HI, USA | Awesome Customers, Food & Drink, Top

    (I am working the cash register at a popular Tex-Mex chain. I am serving a customer who has been kind of rude, and seems like he is in a huge hurry. I have tried to be as pleasant and quick as possible.)

    Me: “So, your total is $34.”

    Customer: “Can you guys take tips?”

    Me: “No, I wish.”

    Customer: “Okay. Here. I’ll give you this $50, and just… um… forget my change.”

    (He did. He walks out leaving me the remainder, about $16!)

    The Earnestly Being Important

    | MD, USA | At The Checkout, Food & Drink, Top

    (I’m a manager of a fast casual sandwich shop that is known for having very busy lunches. On this day, it’s the middle of our lunch rush and the line wraps out the door. We pride ourselves on fast service, and even have an employee out reassuring waiting customers. However, a middle-aged man rushes in, bypasses the line and goes straight to where you order your sandwich.)

    Customer: “I’ll have a big turkey sandwich on regular bread, with no cheese.”

    Employee: “Sir, I understand you’re in a hurry, but so is everyone else here. I assure you the line won’t take long and we can even give you the information to call in your order for next time!”

    Customer: “Do you know who I am? I’m too important for this, just make my sandwich.”

    (The customer then goes down to where they get the toppings put on the sandwich, before the sandwich is even out of the oven.)

    Customer: “I’ll have lettuce, mayo and tomato. Cut that into quarters, too.”

    Employee: “I’m sorry, sir, what sandwich did you have today?”

    Customer: “I said I’ll have lettuce, mayo and tomato!”

    Employee: “Oh no, that part is fine, I just want to make sure I know what sandwich is yours.”

    Customer: “Are you kidding me?! I just ordered, it’s the next one coming out. Does anyone here even know who I am? I don’t have time for this.”

    (At this point the customer comes down to the cash registers, butts in front of someone who is in the middle of giving their order and continues his little tirade.)

    Customer: “I had a turkey sandwich, a bag of chips and a regular soda.”

    Employee: “Sure, no problem. If you don’t mind though, I’d like to finish ringing up this gentleman in front of you.”

    Customer: “Are you kidding me? I’m in a hurry here. I can guarantee you that what I do here if far more important than what anyone else does in this line.”

    (At this point my cashier flashes a big smile, and begins to blush.)

    Employee: “Aw, thank you! That just made my day!”

    Customer: “Huh? What are you talking about?”

    Employee: “Well, sir, you just said you were a very important person and that how you spend your time is also more important than everyone else. Despite all this, you still feel it is just as important to spend your time visiting us today to eat our food. If you’re as important as you say, that must make us pretty darn important too!”

    (Several regular customers in line who overheard my employee agree and start clapping for her. Eventually, the whole store gets in on it. Seeing those individuals react the way they did that day made me proud to call them my employees.)

    Hot Food Can Leave You Feeling Warm & Fuzzy

    , | New Mexico, USA | Awesome Customers, Food & Drink, Top

    (I am working the closing shift at a popular fast food place. It is a few minutes to closing, and I am in a hurry to get everything cleaned so I could go home when a police officer walks in.)

    Officer: *pulls out a note* “Um, you guys have baked potatoes, right?”

    Me: “Yes sir, sour cream and chive, bacon and cheese, and chili and cheese.”

    Officer: “The bacon and cheese, and a cheddar burger?”

    Me: “No problem. Was there anything else for you tonight?”

    Officer: “No, I think that’s it. It’s for a girl we just rescued. She got caught up in human trafficking and we wanted to get her something warm to eat.”

    (Shocked, I finished ringing up his order. I immediately tracked down my manager and convinced him to ring it up as a manager meal, which is free. I also wrote a note that said good luck. The officer thanked me and left. A week later, I saw on the news that she made it home safe.)

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