Featured:
  • Raise A Broken Glass To That Employee
    (1,566 thumbs up)
  • August Theme Of The Month: Best. Customer. Ever!

    Has A Problem With The Sand Part Of Sandwiches

    | TX, USA | Bigotry, Food & Drink, Theme Of The Month, Top

    (I am working the weekend shift in a popular fast food sandwich chain with an older gentleman of Middle-Eastern decent. He is the nicest guy you’ll ever meet. A customer and his buddies come into the store. I am busy in the back prepping bread and cookies, so my coworker goes out to help them. When I come out I hear shouting.)

    Customer: “I SAID, AIN’T THERE ANYBODY ELSE BACK THERE THAT CAN HELP ME?! I DON’T WANT TO BE SERVED BY THIS SAND-N*****!”

    Me: “I’m sorry, sir. What seems to be the problem?”

    Customer: “The problem is this d*** sand-n*****! I ain’t gonna stand here and let him touch my food!”

    Me: “I’m sorry you feel that way, sir. However, I can’t stand here and let you speak to a fellow employee that way. [Coworker] is a stand-up guy, and doesn’t deserve to be treated the way you are treating him. Please calm down and let us do our job.”

    Customer: “Well I don’t give a d*** what you think! I don’t want him serving me, so you’re gonna.”

    Me: “I’m sorry, sir, but I will not. I have the right to refuse service to those that I feel are being abusive. I’d like you to leave the store right now.”

    Customer: “I WANT TO SEE A MANAGER RIGHT NOW!”

    Me: “Well, my manager is off at another store right now. If you’d like to go across town to the other store, you are more than welcome to speak with her. I’m sure you’ll find, though, that she’ll agree with me. Please leave right now, and never come back.”

    Customer: “I don’t want your stupid food anyway. F*** you guys!”

    (About 20 minutes later, my manager calls me from the other store. She tells me about an irate customer who came in and complained that he was kicked out from my store. When he explained why, she told me she kicked him out of there, too. Thankfully, I never saw him in the store again.)

    That Would Not Be A Happy Meal

    , | San Diego, CA, USA | Food & Drink, Rude & Risque, Top

    (Everyone in the kitchen wears headsets to hear the drive-thru. This is so we can make the order while the customer is ordering.)

    Me: “Hey, how are you today?”

    Customer: “Just a sec… s***!”

    Me: *deadpan* “I’m sorry, sir; we don’t serve that here.”

    (The entire kitchen erupts in laughter.)

    Customer: *also laughing* “If I wanted that, I’d go to [competitor]!”

    The Wait Time Was Criminal

    | Chattanooga, TN, USA | Bizarre, Criminal/Illegal, Food & Drink

    (My husband calls a diner ahead for two Philly sandwiches. When we pull up, we see the waitress and the cook waiting outside while one person is eating at the counter.)

    Cook: “Are you [last name]?”

    Husband: “Yes?”

    Cook: “I’m sorry, but there’s been… an issue with your order.”

    Husband: “What’s going on?”

    Cook: “We’re waiting for the cops. You see, I was in the middle of making your order. That gentleman in there came in, grabbed your food off the grill, and sat down to eat. We think he might be armed. We’ve locked him inside, and we’re waiting for the cops.”

    (My husband is speechless.)

    Cook: “I’ll also have to remake your order if you still want it.”

    Husband: “It’s okay. We’ll wait.”

    (We are there for over an hour. The cops show up rather shortly. They arrest the man, and take all available evidence. The cook and waitress have to clean everything before they can make my husband’s order. We are given half off for our wait!)

    Makes You Want To Shrimp Into Your Seat

    | MI, USA | Bad Behavior, Food & Drink, Health & Body, Top

    (I am out for lunch with a friend, and we have just finished ordering. Our waitress has been nothing but cheerful and friendly.)

    Me: “Oh, I noticed a lot of your lunch specials have shrimp in them. Could you please make sure my food doesn’t come into contact with any shellfish?”

    Waitress: “Oh, definitely!” *makes note* “So, are you just allergic to shrimp, or all shellfish?”

    Me: “All shellfish.”

    Waitress: “That sucks. I’m allergic to the iodine in shrimp, but I can eat crab legs and stuff. Anyway, I’ll get this right in for you!”

    (As she walks away, I notice my friend is silently fuming.)

    Me: “What’s wrong?”

    My Friend: “What business is it of hers what you’re allergic to? She had no right to ask that!”

    Me: “She was just making conversation; no big deal.”

    My Friend: “No! She had no right! I’m going to talk to a manager about her behavior!”

    Me: “Dude, just chill; she was just being friendly.”

    (Ignoring me, my friend goes up to bar and demands to speak to a manager. The bartender promises to have one come to our table. My friend returns to the table. A couple of minutes later the manager appears.)

    Manager: “I hear you wanted to speak to me. Is there anything I can help you with?”

    My Friend: “Yes! Our stupid b**** waitress is rude and unprofessional! My friend here is allergic to shellfish, and when she asked that her food not touch any shellfish, your employee refused until she knew exactly what my friend was allergic to! She demanded to know! She has no right!”

    (At this point I want to hide in my seat, but the manager turns to me.)

    Manager: “Is this true? I sincerely apologize; I have never known her to do something like that!”

    Me: “That’s because it didn’t happen. She was making conversation, and simply asked a question, after making the note about my allergy. She is a wonderful waitress; my friend here is blowing it all of proportion.”

    My Friend: “No, don’t listen to her! That waitress is horrible and deserves to be fired! I demand that our bill be free!”

    (The manager is looking a bit confused. Our waitress is standing nearby, looking like she’s going to cry. I’ve had enough, and turn to my friend.)

    Me: “This has gone too far. I don’t know what you’re flipping out about, and if this is just some ploy to get free food, I want nothing to do with it. I’m not lying to get that poor girl in trouble, just because you’re cheap!”

    (I turn to the manager.)

    Me: “May I please be seated elsewhere?”

    (The manager obliges and seats me across the restaurant, though he lets me keep the same waitress. My friend—who I no longer speak to—keeps making such a racket that he is removed. I have a delicious, shellfish-free lunch, and the manager even gives me a free dessert!)

    Too Hot, Too Cold, Therein Lies The Rib

    | NY, USA | Crazy Requests, Food & Drink

    (A woman orders a rack of ribs. The menu clearly states that it is a FULL rack. When they are ready, I immediately bring them to her table.)

    Customer: “Oh, my God, this is too much! Why didn’t you tell me this was so big? Can you bring these back and ask the chef to cut them in half and put half of them in a box?”

    Me: “Oh, sure. I’ll be right back.”

    (I go to the kitchen and tell the chef the customer’s request.)

    Chef: “Doesn’t she know what a FULL RACK of ribs is?”

    Me: “Apparently not.”

    (He is annoyed, but cuts the rack in half, and boxes half. I bring the box and the remaining ribs back out to the customer.)

    Customer: “Um, miss! These are cold! Why are you serving me cold food?”

    Me: “Well, I’m very sorry; they must have cooled down while I was bringing them back and having him cut them for you. I would be happy to—”

    Customer: “Go tell him to heat them up in a microwave! I’m not eating cold food!”

    Me: “Yes, ma’am, right away.”

    (I bring the ribs back. The chef looks like he wants to murder me.)

    Chef: “What now?”

    Me: “She says they’re cold.”

    Chef: “Give me the ribs.”

    (He puts them in the microwave for two minutes, and they are piping hot when they come out.)

    Chef: “Here, this should make her happy.”

    (I bring the ribs back to the table a third time. The woman obviously sees the steam rising from the plate, but immediately grabs the ribs. She drops them, crying out in pain.)

    Customer: “Ow! Why are these so hot? Don’t you test the food before you bring it out to make sure it’s not too hot?”

    Me: “Uh, I’m sorry, ma’am, but I don’t have any way to test it. It should be cool enough to eat in just a few seconds.”

    Customer: “What do you mean you can’t test it? Just touch it!”

    Me: “You want me to touch your food? With my hands?”

    Customer: “Yes! I don’t see what’s so hard about that! You kids these days! Honestly!”

    Me: “Enjoy your meal, ma’am.”

    Page 94/260First...9293949596...Last