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    Deluded About Rude

    | Arkansas, USA | At The Checkout, Bizarre

    (I’ve just made a food order that costs less than $10. The customer pays with a $50 bill.)

    Customer: “I’m so sorry. This is so rude.”

    Me: *laughing politely* “Don’t worry about it, sir. It’s not rude at all. I’ve had people order a sandwich for $6.50 and pay with a $100 bill. That’s rude.”

    Customer: “That is rude. That’s VERY rude. But this is rude as well!”

    Me: “Well, I don’t think it’s rude, sir.”

    (I give him his change and order number.)

    Customer: “Um, where do I get my drink?”

    (This is a very common question, as our drinks are self-serve.)

    Me: “Your cup is in that blue rack next to the Coke machine.”

    Customer: *to a random customer as he walks away* “You see? I’m so stupid I couldn’t even figure out where the cups are!”

    You Just Got Schooled

    , | Chicago, IL, USA | School

    (This happens to a coworker after having an issue with an order.)

    Customer: “That took long enough. This is why you should have gone to college!”

    Coworker: “I’m only 16.”

    Customer: “Well, you shouldn’t have dropped out, then!”

    Coworker: “I didn’t. I’m still in school.”

    Customer: “I… uh… have a nice day.” *leaves embarrassed*

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    Her Bark Is As Bad As Her Bite

    , | NSW, Australia | Bizarre, Food & Drink, Pets & Animals

    (I usually work in the drive-thru of our store.  At least once a day, often twice, a regular customer comes through. We all recognise her car.  She has a chihuahua that sits on her lap that snaps at us whenever we reach near the car.)

    Coworker: “It’s her again. Please, will you hand out her coffee? I’m so scared of that dog!”

    (I walk to the window and hold the regular’s food out, but far enough from her car that the dog can’t get close to me.)

    Me: “Good morning!  Here’s your food, and I’ll just grab your coffee. ”

    (I hold out the coffee, again further away from her car than normal. Suddenly, the dog lunges and almost bites my hand. I accidentally drop the coffee as I jump back, away from her and the dog.)

    Customer: *to her dog* “My poor darling, my baby! Oh, are you okay? Did the mean lady scare you? Did she burn you with the hot coffee?” *to me* “If you burnt my dog, I’ll get your stupid a** fired!”

    Me: “I’m very sorry. I’ll replace your coffee right away, but just a suggestion: perhaps this wouldn’t happen if you sat your dog in the passenger’s seat?”

    Customer: “The nerve you have, thinking you know how to look after my precious little pumpkin! She’s MY dog, not yours! MUMMA KNOWS WHAT’S BEST!”

    (I quickly grab the coffee, and hold it as far away from her and the dog as I can.)

    Customer: *snatches her drink and drives off*

    Coworker: *to me* “Sorry!”

    Let’s All Hold Hands And Sing Cola-Ya

    , | Peterborough, ON, Canada | Food & Drink

    (I’m working cash when a group of guys early 20s comes in.)

    Me: “What would you like to drink with your combo?”

    Customer #1: “Coke, please.”

    Me: “Is Pepsi alright?”

    Customer #1: *forlornly* “I guess…”

    (I finish the rest of their orders and I overhear their conversation.)

    Customer #1: “It sucks that they don’t have Coke.”

    Customer #2: “Yeah, it’s 2012. Can’t Coke and Pepsi just get along?”

    Necessity Is The Mother Of Intervention

    , | Missouri, USA | Family & Kids, Food & Drink

    (A mother with several children and their grandmother come up to my register. They bicker for a while before the mother takes her kids to the playroom, and the grandmother begins to order all their food. Halfway through the large order, the mother runs up to us screaming.)

    Mother: “What are you doing! Stop! STOP!”

    Grandmother: “What? I’m just ordering our food.”

    Mother: “No! You don’t know what we are getting!”

    Grandmother: “We get the same food every time. I remember what we get.”

    Mother: “Shut up, Mom! God, you just can not quit!”

    Grandmother: “I can remember—”

    Mother: “SHUT UP MOM! SHUT UP!” *turns to me* “Start over.”

    (I void off all the items and start from scratch. The grandmother stands there quietly through the whole ordeal and pays at the end.)

    Me: “Okay, here are your drink cups. It will be just a few minutes on your food.”

    (The mother walks away, leaving the grandmother at the counter with me.)

    Grandmother: “Sorry about all the yelling. My daughter can be very rude sometimes.”

    (They collect their food and leave. Not five minutes later, the mother runs up to my register and starts screaming at me. The grandmother walks up too, and stands behind her daughter quietly.)

    Mother: “You got my order completely wrong! I demand a refund! You could have killed my poor babies!”

    (My manager immediately steps in.)

    Manager: “What seems to be the problem, ma’am?”

    Mother: “This girl sabotaged my food! Now my children can’t eat!”

    Manager: “From the looks of your receipt, you ordered a lot of food.”

    Me: “I read it back to double check it. What did I mess up?”

    (The mother and the manager continue to bicker about the order for several minutes before she gets pissed and walks off. The grandmother stays behind to talk to us.)

    Grandmother: “She does this every time. She can never remember which of her kids is allergic to what. I’m sorry you had to deal with that.”

    Me: “I’m sorry, too.”

    Grandmother: “Oh, don’t worry about me! The only reason I put up with her attitude is so I can make sure she doesn’t kill my grandchildren. Try to have a good day, dear!”

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