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    On The Need For Hazard Pay, Part 4

    , | USA | At The Checkout, Bad Behavior, Food & Drink

    (It is late at night. I’m doing headset on all drive-thru lanes, and handling money by myself. I am talking to a customer at the window.)

    Me: “Hello! Your total is $[total] tonight.”

    (I take the money, and another car pulls up. I greet them while I count change.)

    Me: “Good evening! Order when you are ready.”

    (I turn back to the window.)

    Me: “Here is your change, sir. Have a great night!”

    Customer: “Why are you talking to yourself? Are you slow or something? I don’t want your kind handling my money!”

    Me: “Uh… I was just greeting the customer who pulled up to the speaker.”

    (As we are talking, I am typing in the next customer’s order.)

    Customer: “I’m the only one here! What are you doing now? Hey! Answer me!”

    (I am now ignoring the guy yelling at me through the closed window.)

    Me: “Your total will be $[total] at your first window, ma’am. Please pull forward.”

    Customer: *banging on the window* “You can’t ignore me! I’m a paying customer! Open the window!”

    (I yell through the window.)

    Me: “Please pull forward, sir! You are blocking the next customer.”

    Customer: *suddenly very calm* “Okay, I’m sorry. But could I get another copy of my receipt? I dropped the one you gave me.”

    (I oblige and print him a new receipt. When I open the window he suddenly grabs my arm and tries to pull me out of the window. My screaming alerts my manager, who pulls me back inside, and locks the window shut while the customer speeds off with their food.)

    Manager: “What the h*** was all that about?! He nearly kidnapped you!”

    (I don’t work nights anymore…)

    Related:
    On The Need For Hazard Pay, Part 3
    On The Need For Hazard Pay, Part 2
    On The Need For Hazard Pay

    Blind To Change

    | Charleston, SC, USA | Food & Drink, Money

    (Part of my job as a hostess is to stand out front and try to convince tourists to eat at our restaurant. Most nights a server or two will hang out there with me. Across the street we have metered parking, but that’s free after 6pm. A server and I are watching a man put change in the meter at 8pm.)

    Server: “Sir! You don’t need to feed that; it’s free after six.”

    Patron: “You don’t know that.”

    Server: “Well, yes sir, I do. You don’t need to bother with that anymore.”

    Patron: “No! I have to go to dinner, so I’m sure to be gone for the next hour and a half! I don’t want a ticket!”

    (The server gives up.)

    Server: “Understandable. Have a good meal, sir.”

    (About two hours later, rotation has me standing back outside. This time I’m alone. The same man returns to his car.)

    Patron: “I just found out there was no need for me to pay this meter after six. That would have been nice to know two hours ago!”

    Me: “Sir, I was outside when my coworker told you there was no need to feed the meter.”

    Patron: “That’s just not true. I wouldn’t have paid if someone told me not to. You should really inform people of that.”

    Me: “I’m very sorry, sir. Have a good night.”

    Patron: “Would’ve been better if I hadn’t stuffed all my change into this stupid meter!”

    Obama Is On A Roll

    | VA, USA | Food & Drink, Politics, Top

    Me: “May I offer you a basket of bread?”

    Customer: “Yeah, do you think I can have a basket of just the rolls?”

    Me: “Absolutely! I’ll be right back—”

    Customer: “You know I bet 99.9% of people who walk in here only want the rolls. Am I right? Why do you even bother carrying the other bread?”

    Me: “Well, sir, actually a lot of people like the other bread. Some people even request baskets with no rolls!”

    (The customer is all of a sudden very worked up.)

    Customer: “Well, I bet those people are people who voted for Obama!”

    Me: “I really wouldn’t know, sir.”

    Customer: “Well you could probably just tell by looking at them!”

    Me: “Sir, I really have no idea what people’s political leanings are based on their bread preferences.”

    Customer: “Whatever…”

    Has A Problem With The Sand Part Of Sandwiches

    | TX, USA | Bigotry, Food & Drink, Theme Of The Month, Top

    (I am working the weekend shift in a popular fast food sandwich chain with an older gentleman of Middle-Eastern decent. He is the nicest guy you’ll ever meet. A customer and his buddies come into the store. I am busy in the back prepping bread and cookies, so my coworker goes out to help them. When I come out I hear shouting.)

    Customer: “I SAID, AIN’T THERE ANYBODY ELSE BACK THERE THAT CAN HELP ME?! I DON’T WANT TO BE SERVED BY THIS SAND-N*****!”

    Me: “I’m sorry, sir. What seems to be the problem?”

    Customer: “The problem is this d*** sand-n*****! I ain’t gonna stand here and let him touch my food!”

    Me: “I’m sorry you feel that way, sir. However, I can’t stand here and let you speak to a fellow employee that way. [Coworker] is a stand-up guy, and doesn’t deserve to be treated the way you are treating him. Please calm down and let us do our job.”

    Customer: “Well I don’t give a d*** what you think! I don’t want him serving me, so you’re gonna.”

    Me: “I’m sorry, sir, but I will not. I have the right to refuse service to those that I feel are being abusive. I’d like you to leave the store right now.”

    Customer: “I WANT TO SEE A MANAGER RIGHT NOW!”

    Me: “Well, my manager is off at another store right now. If you’d like to go across town to the other store, you are more than welcome to speak with her. I’m sure you’ll find, though, that she’ll agree with me. Please leave right now, and never come back.”

    Customer: “I don’t want your stupid food anyway. F*** you guys!”

    (About 20 minutes later, my manager calls me from the other store. She tells me about an irate customer who came in and complained that he was kicked out from my store. When he explained why, she told me she kicked him out of there, too. Thankfully, I never saw him in the store again.)

    That Would Not Be A Happy Meal

    , | San Diego, CA, USA | Food & Drink, Rude & Risque, Top

    (Everyone in the kitchen wears headsets to hear the drive-thru. This is so we can make the order while the customer is ordering.)

    Me: “Hey, how are you today?”

    Customer: “Just a sec… s***!”

    Me: *deadpan* “I’m sorry, sir; we don’t serve that here.”

    (The entire kitchen erupts in laughter.)

    Customer: *also laughing* “If I wanted that, I’d go to [competitor]!”

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