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  • A Caffeinated Christmas Miracle
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  • Androcles And The Liquor

    , | Missouri, USA | Food & Drink

    (We have a difficult customer who comes in every day with his wife. Usually, he is just fine, but if he doesn’t get his coffee exactly right, he throws a huge fit. He’s even made a few girls cry from screaming at them.)

    Me: “Good morning! How are you doing today?”

    Difficult Customer: “Not good. I need my coffee.”

    Me: “Yes, sir! Coming right up!”

    Difficult Customer: “And, one other thing…”

    Me: “…Yes?”

    Difficult Customer: “Can I get a shot of whiskey in that?”

    Me: “If I could give you coffee and whiskey, I think we would all have a better morning!”

    Some Customers Scare The Help Out Of Us

    | Chicago, IL, USA | At The Checkout, Politics

    (I serve people their orders when they’re ready. If they’re old, a child, or otherwise seemingly unable to carry their tray, I’m required to offer assistance. On this day, an elderly man orders his food.)

    Me: “Do you need any help carrying that?”

    Elderly Customer: “Do I LOOK like I need help?!”

    Me: “I’m sorry, sir. I’m required to offer help to people.”

    Elderly Customer: “Is this something that Obama is making you do?! D*** socialist!”

    Me: “N-no, sir… it’s the policy here.”

    Elderly Customer: “Well, I don’t need no d*** assistance!” *storms off with food*

    Teaching A Righteous Dimwit Is Stressful

    , | USA | Geeks Rule, Language & Words

    (My friend and I are really big Doctor Who fans, and we are also crafty. One day, she makes me a T.A.R.D.I.S. bracelet out of duct tape. FYI: the T.A.R.D.I.S. is the Doctor’s transport and is in the shape of big, blue police box. I am working in the drive-thru when this took place.)

    Me: “Hello, that is going to be [price].”

    Customer: *hands me her money*

    Me: “Your change is [amount].”

    Customer: “What an interesting bracelet!”

    Me: “Oh, thank you. A friend of mine made it.”

    Customer: “What is it supposed to be?”

    (I’m holding my hand out so that she can take a better look at it.)

    Me: “It’s a Tardis.”

    Customer: *blank look*

    Me: “Ma’am?”

    Customer: “That is just terrible!”

    Me: “Huh?”

    Customer: “Using the ‘R’ word isn’t bad enough for you kids? Now you have to come up with some slang term? That is terrible!”

    Me: “The… ‘R’ word?”

    Customer: “RETARD!”

    Me: “Ma’am, the Tardis is a shop from a sci-fi show… not slang for retard.”

    Customer: “Don’t you give me any excuses, little missy. You are in a lot of trouble. Wearing something to promote calling retards retarded is despicable. I need to speak to your manager!”

    (Despite trying to explain otherwise, my manager had to give her a free coupon to keep her from calling corporate to complain. I also can’t wear the bracelet to work anymore. It sometimes sucks being a nerdy girl in a small town.)

    Not Seeing The Problem Here

    | Tampa Bay, FL, USA | Food & Drink, Language & Words, Top

    (I am a server at a rather nice restaurant in the downtown area. It’s New Year’s Eve and a couple in their forties are enjoying the after-meal cocktails while waiting for the midnight fireworks.)

    Me: “How are the drinks?”

    Customer: “Great, thanks.”

    Me: “Anything else that I can get for you at the moment?”

    Customer: “I’m fine.”

    Customer’s Wife: “I’ll have another glass of wine, please.”

    Me: “No problem at all—”

    Customer: “You know, I really hate people that use that term ‘No problem.’ It’s as if to say you doing your job is an inconvenience. You should just do it.”

    Me: “My apologies, sir. It’s merely a turn of phrase. I will get your drink right away.”

    (I walk off, a little irritated, but otherwise still smiling. Some time goes by without incident and this table continues to get drinks up until close, at which point the customer approaches me as I’m doing some side work.)

    Customer: “Hey, I think I was being a bit of a jerk earlier with that whole “No problem” thing. My wife made me come over and apologize.”

    Me: “Oh, it’s fine, sir.”

    Customer: “No, really, I’m sorry about that!”

    Me: *without thinking* “It’s no problem, sir.”

    (We both realize what I’ve said and the the customer stares at me, but he bites his tongue and shakes my hand before walking away. His wife just behind him? Cracking up!)

    Waste Lots, Want Not

    | Sydney, Australia | Food & Drink

    (This conversation takes place about 10 minutes before closing time.)

    Customer: “Why are half the bowls empty? I paid my money; I want them to be full!”

    Me: “I’m sorry, ma’am but there are some salads that can’t be kept overnight for health reasons so we discard them at the end of service. As we close in 10 minutes, we run them as low as possible to reduce wastage.”

    Customer: “That’s not good enough.”

    Me: “I’m sorry you feel that way, ma’am. If you could let me know which salads in particular you would like to try, I can replace them for you.”

    Customer: “No. I want you to fill everything. I should be able to pick which ones I want to eat.”

    Me: “Just to be clear, you want me to completely fill half the bar so you can have a few servings, even though it’s all going to be thrown out in 10 minutes?”

    Customer: “Yes.”

    Me: *speechless*

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