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  • November Theme Of The Month: Black Friday!

    An Open And Shut Reason

    , | USA | Crazy Requests, Food & Drink, Religion

    (Our restaurant is open 24 hours a day, and only closes for two days every year. One day in the middle of summer, we unexpectedly close for the day and open the next morning.)

    Me: “Good morning, how can I help you?”

    Customer: “Well you can get me the [meal] that I couldn’t get yesterday morning because you guys were closed!”

    Me: “I’m sorry for the inconvenience, sir. Your total will be [total].”

    Customer: “Well I think I should get it for free since you guys were closed. I mean, what was so d*** important you had to close in the middle of summer? What about all the people who need coffee before work and need to buy lunch?”

    Me: “I can get the manager for you, but I highly doubt she will give you your meal for free.”

    (I call the manager over and the customer explains again why he thinks his food should be free.)

    Manager: “Sir, I know it was inconvenient for you and all our other customers, but the store was closed yesterday so we could attend a funeral for a beloved coworker that passed away two days ago. If you want compensation for the inconvenience you will have to take the matter up with God.”

    (The customer doesn’t bother paying and just leaves the store. Thankfully, the majority of our customers are much nicer about the whole ordeal.)

    Named And Shamed

    , | Sandy, UT, USA | At The Checkout, Criminal/Illegal, Funny Names, Top

    (My debit card has just gone missing. I think I left it at the gas station after I got gas earlier, and now I’m at work. My name is a European variation of a common American name, and though spelled similarly, is quite different. For example, Kristen versus Kirsten. As such, when people read my name, they often use the American version. One of my coworkers calls me over using my nickname.)

    Coworker: “Hey, can you come here a moment?”

    Me: “Sure, what’s up?”

    Coworker: “This guy’s trying to use his girlfriend’s card.”

    (The customer slides a credit card over that looks familiar.)

    Me: “Uhm, can I see your ID?”

    Customer: “It’s my girlfriend’s card; she’s out in the car. I can go get her.”

    Me: “What’s her name?”

    Customer: “Kristen [Last-Name].”

    Me: “Spell her first name.”

    Customer: “Why?”

    Me: “Please?”

    Customer: *sighs* “K R I S T E N.”

    Me: “I’m sorry, but she’s going to have to come in and authorize the purchase. I’ll keep the card in the back office until you get back.”

    Customer: “Give me the card, you b****!”

    Me: “I can’t do that when I know this card is stolen.”

    Customer: “It’s not stolen, c***! That’s my girlfriend’s card!”

    Me: “No. This is my card. As you can see, my name tag is spelled correctly, and you spelled it wrong. Also, if you were my boyfriend, I’d break up with you just for not knowing what my name was.”

    (I was very relieved to get my card back! Unfortunately, the customer had run up $300 worth of purchases, but luckily the restaurant I work at has a security camera, and we got his face on camera. I am later able to prove I didn’t make those purchases, so don’t have to pay for them!)

    She’s A Little Girl With A Round Tummy

    | Melbourne, VIC, Australia | Bizarre, Food & Drink, Movies & TV

    (I am quite short, with short, bright red hair. I am in the middle of taking the table’s order.)

    Customer: “Which red-headed celebrity do you remind me of?”

    Me: “I’m not sure, sorry. Scarlett Johansson in The Avengers, maybe?”

    Customer: “No, not her.”

    Me: “Cal Wilson? She’s got short red hair as well.”

    Customer: “No, that’s not it.”

    (I suggest a couple of other possibilities, but she rejects them. Unable to work it out, I finish taking their order, then continue going about my business. About half an hour later, she flags me down.)

    Customer: “I’ve worked out who it is!”

    Me: “Oh, right, who is it?”

    Customer: “Ponyo!”

    Me: “…”

    Moving The Line Forward By Paying It Forward

    | Las Vegas, NV, USA | At The Checkout, Family & Kids, Food & Drink, Money, Theme Of The Month

    (I am about 11 years old, ordering lunch at the mall food court, from a restaurant that serves customers cafeteria style. I am alone, and there is a middle aged man in front of me in the line. I am not paying much attention to him as he reaches the register and pays, but does not immediately walk away.)

    Cashier: *to customer behind me* “Just the entree, sir?”

    Me: “Umm, excuse me?”

    Cashier: *to me* “You need to move out of the way.”

    Me: “But—”

    (I realize she is not listening to me at all, and stand there bewildered as to what to do. After a few seconds, the middle-aged man chimes in.)

    Middle-Aged Man: “She thought we were together. She charged me for your meal.”

    Me: “Oh! I’m so sorry. I wasn’t even paying attention. Here, I’ll pay you back.”

    Middle-Aged Man: “Nah, don’t worry about it. Have a nice day.”

    (By the time I get over my shock and try to thank him, he has already walked away without another word. Nearly ten years later I still remember and appreciate it, proving that even the smallest act of generosity can have a lasting impression.)

    One Sandwich, Hold The Plural

    , | Stillwater, OK, USA | At The Checkout, Bad Behavior, Food & Drink, Language & Words, Top

    (I am working at a very popular fast food place. I am very sick, and have tried to call in, but as we were short-handed, I am asked to come and just work the lunch rush. Since the lunch rush is over, my manager tells me to help the last two customers, who appear to be construction workers, and then I can go home. I smile brightly despite feeling like crap.)

    Me: “Hi, what can I get for you?”

    Customer: “I want [sandwiches]!”

    (I am confused, as he pluralizes the word and doesn’t specify the number of sandwiches.)

    Me: “Sure, how many would you like?”

    Customer: *glaring* “I… want… ONE… [sandwich]. Do you understand? ONE… [sandwich].”

    Me: “Sure, sorry for the misunderstanding. It’s just usually when someone pluralizes a word, that means they want more than one. Would you like the meal, or just the sandwich?”

    Customer: “I said ONE [sandwich]! I don’t want the d*** meal!”

    Me: “Okay, no problem. Would you like anything else?”

    Customer: “Yeah, give me a small fry and an orange juice.”

    Me: “Sir, it would actually be cheaper for you to just get the meal, which comes with a medium fry, and then you could still get orange juice as the drink.”

    Customer: “I said I don’t want the meal! Are you stupid?”

    Me: “No, sir, just trying to save you money. But that’s fine. Your total is [total].”

    (His total is a couple of dollars more than how much the meal would have been.)

    Customer: “Wait. How much would the meal be?”

    Me: “Just one moment, and I’ll total that up for you.”

    (I press a few buttons, canceling out his order, and replace it with the meal with an orange juice.)

    Me: “Your total doing it that way is [new total].”

    Customer: “Huh. I guess it is cheaper. I’ll do that instead.”

    (The customer pays, and I help the next customer in line, who is apparently one of his coworkers. This one is much nicer than the other one, and even says please and thank you. I get off work and go to change out of my work clothes so I can walk home. On my way out of the bathroom, I’m stopped by the two men.)

    Customer: “Listen, I’m really sorry for how I treated you. There was no excuse for that. I’ve just had a really bad day.”

    Me: “It’s okay, sir, really.”

    Customer: “This is for you.”

    (He hands me an apple pie, which he had apparently gotten after I had gone into the bathroom to change.)

    Customer: “Your manager tells me that you are sick today, and still came in. I never would have guessed you weren’t feeling well. Your customer service is really extraordinary, and I told him so.”

    Me: “Thank you so much, sir. I hope you have a much better day from here on out, both of you!”

    (They wish me a good day also, and tell me they hope I feel better soon. Somehow, after that, I DO actually feel better!)