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    Tray Fray

    , | Burlington, VT, USA | Bad Behavior, Food & Drink, Wild & Unruly

    (Due to new public safety standards, we now have to machine wash all dirty trays instead of merely wiping them down with a disinfectant and paper towel.)

    Me: “You’re order will be right out, ma’am. Thank you.”

    (My coworker brings out her bag of food.)

    Customer: “I said I wanted this for here.”

    Me: “Yes, ma’am, but as I mentioned all our trays are dirty and we’re only bagging the food at the moment. You’re more than welcome to eat in the lobby if you’d like, but we can’t offer you a tray.”

    Customer: “What about those?” *points to dirty pile of trays over a trash can* “Can’t I just have one of those?”

    Me: “Uh, no ma’am. Those are all dirty trays. I can’t give you any of those.”

    Customer: “Just wipe one down; it’ll be fine.”

    Me: “Sorry, ma’am, I can’t do that. It’s against health codes.”

    Customer: “Just wipe it down! You’re just being lazy!”

    (Note: the customer is getting so agitated that other customers are backing away from her.)

    Me: “No, I’m not. I’m really just waiting for the trays to be brought back up from the dish area. They’ll be clean soon.”

    Customer: “God, I can’t believe you’d be so rude and lazy not to give me a tray!”

    (Without warning, the customer throws her bag full of food at my face. It’s filled with cardboard sandwich boxes and hot fries inside, so she takes a solid chunk out of my cheek and I start bleeding.)

    Customer: “That’ll teach you to be rude to a customer!” *shoves two customers out of the way and leaves*

    Why Nurses Should Rule The World, Part 3

    , | AB, Canada | Awesome Workers, Bad Behavior, Top

    (I arrive at work an hour and a half early because I forgot what time I started. I decide to sit in the lobby and have lunch before my shift. I notice that the trash can is in dire need of being emptied and that the front counter is busier than usual. I start to tie the bag up, when a customer screeches at me.)

    Customer:What do you think you’re doing?”

    Me: “Just changing the garbage, ma’am. It was full to overflowing and it was too busy for someone to leave their post and do it.”

    Customer: “You don’t have to do that young man! You’re not one of these dropouts that lives in their parent’s basements who can’t do anything better with their lives! What are you taking?”

    Me: “I’m planning on becoming an licensed practical nurse. But, ma’am, I don’t just go to school. I work to pay my bills. As a matter of fact, I live in a condo my mother owns. She does not live with me, and I pay rent to her. I pay for my electricity, my internet, and my heating. How do I earn the money for this you ask?”

    (At this point I remove my hat from my bag, put it on and remove my coat, revealing that I am dressed in my work uniform.)

    Me: “I work here, taking whatever hours I can get. A student without anything on their resume will take any job they can. ”

    (I point to one of my coworkers who is mopping the floors at the back of the store.)

    Me: “She’s a neuroscience student. Just like me she has bills to pay. Please remember in the future that people who work in fast food are not always drop outs, but more often than not students trying to fund their education. If you’ll excuse me, I’m going to take out this trash, unless you would like me to help extract your foot from your mouth first.”

    (Flustered and obviously embarrassed, the customer leaves the store in a hurry. My manager, who is also a classmate of mine, speaks with me once I return from the dumpsters.)

    Manager: “Technically, you could be fired for badmouthing a customer while on the job like that.”

    Me: “Technically, I’m not working right now! I haven’t clocked in, and my shift’s not for another half hour.”

    Manager: “Well then, brave citizen, how does free apple pie sound?”

    (I accepted, of course. You just don’t say no to free pie!)

    Related:
    Why Nurses Should Rule The World, Part 2

    Omfoolery Imes Wo

    | WV, USA | Food & Drink, Language & Words, Top

    Me: “Hi, what can I get you?”

    Customer: “I’ll have a BL.”

    Me: “You mean a BLT?”

    Customer: “No, a BL. I don’t like T.”

    Me: *laughs* “Okay, anything else?”

    Customer: “Yes, a glass of iced tea.”

    Me: *joking* “I thought you didn’t like T.”

    Customer: “Oh, right. Well, then… get me a glass of iced ea.”

    Reaching Breaking Point

    | Kahului, HI, USA | Bad Behavior

    (I’m taking a half-hour break. Due to company policy, I am not allowed to go back on the clock until a full half-hour has passed. After checking and seeing that I still have another five minutes before I can get back to work, I attempt to go back to the break room when a customer flags me down.)

    Customer: “Excuse me, I’d like to cash out and go. There’s no one at the register, so can you please take care of it?”

    Me:“I’m sorry for the inconvenience. I’m actually on my break right now, but I can definitely go and grab someone who can do it for you if you’ll just wait a moment.”

    Customer: “But it’ll take only a minute. Why can’t you do it?”

    Me: “Legally if I’m on my break, I cannot do any work. But as I said, I can get someone quickly who will be more than capable of helping.”

    Customer: “That’s fine.”

    (I go and retrieve my manager, who is more than happy to go and help them. I return after five minutes to clock back in when I see the customer red-faced and shaking with rage. When she sees me, she points at me and screams.)

    Customer: “That’s him! He’s the one who just blew me off! He said he couldn’t help because he was on his break.”

    (The manager explains the company policy to her.)

    Customer: “I don’t care! I wanted service immediately and he didn’t give it!”

    Manager: “So what did you expect him to do, break company policy and get written up with our company?”

    Customer: “Yes!”

    Manager: “Why?”

    Customer: “Because I’m the customer and I’m always right! Now I’m late for my flight back home.”

    Me: “So instead of waiting an extra minute for someone else to check you out, you spent the next five complaining when you could have been gone?”

    Customer: *pause* “F*** off.”

    (The customer then proceeds to storm out. I laugh while my manager gives me a tired look.)

    Manager: “Go ahead and take another half hour. It’s on me.”

    It Isn’t The View That Is Spoiled

    | Ventura, CA, USA | Crazy Requests, Family & Kids, Food & Drink

    (I work as a hostess in a very popular family restaurant. We have a playground on the patio as well as one of the best locations in town with a view over looking the ocean. Today we have a party of 100 fundraising for a youth football team, so there are a lot of kids.)

    Customer: “Two, for outside please.”

    Me: “I’m sorry, the patio is reserved for a party.”

    (The customer is sat by the window with a lovely view of the ocean.)

    Customer: “Excuse me? But you wouldn’t let us sit outside! And now those ugly kids are playing in my view! Make them move!”

    Me: “I’m sorry, ma’am, but they are part of the large party and I can’t ask them to leave.”

    Customer: “Are you serious?”

    Me: “Ma’am, I really don’t like kids either, but this is a family restaurant and family means kids.”

    Customer: “I’m never coming here again!”

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