November Theme Of The Month: Black Friday!

The Customer Might Not Be Telling The Whole Tooth

| Farmington, NM, USA | Food & Drink, Liars & Scammers, Theme Of The Month

Me: “Welcome to [Pizza Restaurant]! Did you already have an order?”

Customer: “No. Well sort of; I have a complaint for a pizza I just got.”

Me: “Okay, I’m the manager on duty at the moment. How can I help you?”

Customer: “Well, I just got this pizza, and I bit into it, and, well, there was a tooth in it.”

Me: “I’m sorry, a tooth?”

Customer: “Yeah, it looked like it was cooked. It’s real black.”

(The area I live in has a meth abuse problem, as well as a lower than average annual income, so dental hygiene is not a strength of this particular community. As the customer is talking, I notice he has several rotten and black teeth, as well as several missing.)

Me: “Um, okay. Do you have the pizza and, erm, tooth with you?”

(He hands the pizza and tooth to me. The tooth indeed looks very blackened, though obviously not from cooking. I excuse myself to let the owner know the situation, and I enter his office at the time he is on the phone.)

Owner: “No, ma’am, we don’t have security cameras outside the store. Did you let anyone know you had fallen? So you decided it wasn’t an issue over two years ago when you did slip and fall on our sidewalk, but suddenly it’s a problem for you? Well, I’m sorry, but without some sort of proof that you fell on our property, there isn’t much we can do for you. Very well, you can have your lawyer contact ours. Have a good day.”

(The owner hangs up and looks at me.)

Owner: “Your problem can’t possibly be worse than the lady I just dealt with. She claims she injured herself a few winters ago by slipping on ice on the sidewalk.”

Me: “I think you’d be surprised.”

That Bread Cost A Lot Of Dough

| St. Louis, MO, USA | Bizarre, Food & Drink

(I work at a pizza place. I take an order over the phone.)

Caller: “I’d like to order two thin crusts.”

Me: “Okay, that will be two thin crust pizzas. What would you like on them?”

Caller: “No, I just want the crusts. Last time I ordered, you people didn’t make it right, so I’m just going to top it myself.”

Me: “So, you want us to cook, and deliver to you, two pieces of bread?”

Caller: “Yes.”

Me: “That shouldn’t be an issue. Let me just make sure it’s okay with my manager.”

(I put the customer on hold. My manager confirms that we can indeed accommodate the customer, but advises me to inform her, that she will be paying the full price of two pizzas, for two cooked pieces of bread.)

Me: “Looks like we can handle that for you, but my manager did want me to make you aware that that we can’t discount the price of the order because it lacks toppings.”

Caller: “That’s just fine.”

Me: “Alright, that will be $21.53. Your bread will be ready for you to pick up in 15 to 20 minutes. Have a nice day!”

Doing A Job On Having A Job

, | London, England, UK | At The Checkout, Food & Drink

(It’s about 6:30 am. I’m working drive-thru near to the end of an overnight shift. The queue is pretty slow because we’re serving breakfast, and many people have complex grill orders that need to be filled. A customer pulls up to my window and pays without saying a word. However, as soon as I start to take another order, the customer yells at me.)

Customer: “Why is my order taking so d*** long?”

Me: “I’m sorry, ma’am, but there is a fairly large order for the two cars in front. We’re rather understaffed today, too.”

Customer: “Well, get them to move faster! It’s alright for some! Unlike you I actually have a JOB to get to!”

Me: *stares down at my work uniform*

That’ll Cost A BUN-dle

, | Cedar Rapids, IA, USA | At The Checkout, Crazy Requests, Food & Drink

(I am on the headset working the drive-thru, and my boss is near me bagging orders.)

Me: “Hi, may I take your order please?”

Customer: “Yeah, what comes on your #6?”

Me: “Mayo, lettuce, and tomatoes.”

Customer: “What?! No bun?!”

(I don’t know how to react at first, and I can’t stop laughing for a second before I can respond.)

Me: “No, ma’am, it comes with the bun.”

My Boss: “You should have told her the bun cost extra.”

Coffee Cookie Kindness

, | USA | At The Checkout, Awesome Customers, Awesome Workers, Food & Drink, Top

(It is a busy Sunday morning, and I accidentally turn my register off. It takes about five minutes for the system to completely reboot and get back up and running. In that time a customer has pulled into my drive-thru lane.)

Me: “Sorry, it should be just a minute before I can get your order in.”

(As I say this, my computer crashes and I have to reboot it again. Since there is a line of customers ahead of them, they can’t pull up to the window to order either.)

Me: *over the speaker* “I am so sorry about this! As soon as we get the line moving, I can get your order in at the first window.”

Customer: “Don’t worry about it; we’re not in a hurry. Take your time!”

(It takes two more minutes before I can get their coffee order in and they get to the first window to pay. They speak to my coworker.)

Coworker: “Hello folks! Sorry it took so long. Your order has been paid for already, so go ahead and drive up to the next window.”

Customer: “Paid for? Who paid for our order?”

Coworker: “Actually, the girl that took your order felt so bad about her computer crashing she paid for your coffees.”

(They leave a verbal thank you for me and leave. I think this is the end until an hour later the manager is screaming my name.)

Manager: “What did you DO?!”

Me: “I don’t know; what happened?”

(The manager shows me the huge tray of piping hot homemade cookies. Apparently the customer’s wife decided to repay my kindness and made us all cookies! Best day of work ever!)