November Theme Of The Month: Black Friday!

Not Even A Nugget Of Truth

| Tyler, TX, USA | Food & Drink, Liars & Scammers, Theme Of The Month

(I am the only manager at a fast food restaurant on a night that is known for being slammed. We are short staffed, so I’ve been picking up the slack in many different parts of the store. I am trying to bag the 50 orders on the boards when the phone rings and is quickly handed to me by my coworker.)

Coworker: “She needs to speak with a manager.”

Me: “This is the manager; how may I serve you?”

Customer: “Yes, I was in your drive through earlier for lunch and I got the nugget meal. I drove all the way back to work and when I bit into my nugget red juice came out! I could tell they were all raw. Now I have to go ALL DAY without eating anything. I want my money back!”

Me: “Yes, ma’am, I am very sorry you had this experience and can understand why you’re upset. I will personally speak with our kitchen manager to ensure the proper procedures are being used and I will be more than happy to replace your entire meal with any meal on the menu.”

Customer: “No, I don’t want anything else. I want my money back. I drove all the way there because I wanted to eat your food but I can assure you that I will not be eating at your restaurant again. You can’t even cook the food properly. DON’T YOU CARE ABOUT GETTING PEOPLE SICK?”

Me: “Ma’am, I can assure you that food safety is most important at our restaurant. I am unable to give you a cash refund without the food present. I can give you a gift card for the price of your meal, or I can replace your meal with any other meal on the menu.”

Customer: “I wont accept another meal! Do whatever you need to do to get me my money back, or I’ll go to the city and they’ll get it back. As a matter of fact, you owe me reimbursement for the gas it took for me to drive there and back only to get this s*** food!”

(I get her information, and tell her I will have to leave a message for my supervisor, and that he would get back to her as soon as possible. She remains unsatisfied with my response and hangs up on me mid-sentence. First of all, every batch of nuggets is cooked at a specific temperature for a set time period every time they are cooked. Secondly, if there were some crazy incident where the nuggets did not get cooked thoroughly then we should expect that more than one customer would have experienced this issue as well. Finally, with the increasing addition to her list of demands and very detailed story and threats, I have the suspicion that she may be trying to scam me. After the phone call ends, I text my supervisor.)

Me: “I told her I would speak to you and give you her information but she wants and cash refund and gas money.”

Supervisor: “If she brings me back a raw nugget I will be happy to refund her meal.”

Me: “She said she wouldn’t be back for days so I told her she probably shouldn’t keep them that long.”

Supervisor: “Of course! And paying for her gas? Total scam. Thank you for playing. Come again.”

Getting All Hancocked Over A Lincoln

| GA, USA | At The Checkout, Money, Wild & Unruly

(I am a rather short young man who has just paid for lunch that I am sharing with a friend. Upon taking my seat at the table, I realize that I have been given $5 extra change. I go back to the register to return the excess money. There is one other customer in line behind me.)

Me: “Sorry to bother you again, but I just wanted to return the extra change I was given by mistake.”

Cashier: “Really? Well that’s a first.”

Me: “I’m sorry, but what is, ma’am?”

Cashier: “Well, incorrect change is given out every now and then, and we always hear when it is short. However, we never get approached when we give too much.”

Me: “You would think otherwise, wouldn’t you?”

Cashier: “You’d be surprised. Unfortunately, when the register comes up short, we are either charged the difference out of our own pay or dismissed.”

Me: “That’s terrible! Maybe if people knew jobs were at stake, they would be more honest.”

(The customer in line has heard the whole thing and decides to speak up.)

Customer: “Hey buddy. If you don’t want it, I’ll take it.”

Me: “What?”

Customer: “That $5 bill. I could use the money if you’re just giving it away.”

Me: “I’m not giving it away. It’s their money; I was just given it by mistake. Did you not hear that she could lose her job?”

Customer: “Look man, times are hard. People that actually have to work for their money need all of it they can get. We can’t all be spoiled brats like you!”

Me: “I have a part-time job and go to college, so I work for what I have, too. Now I’m giving this money back to her, who it belongs to, not you. That is final!”

Customer: “F*** you punk, and f*** that b**** too! If you won’t give it to me, I’ll take it along with all your front teeth!”

(The customer is a full grown and muscular man, nearly twice my size. He grabs me by the arm and lifts me into the air. I see a swift motion in front of my face and brace for impact, but suddenly I feel myself dropped. The customer is cowering and holding his face. The cashier has sucker-punched him while he is holding on to me.)

Me: “Thank you so much! I don’t know what I would have done without that!”

Cashier: “No, thank you. If not for your honesty, I would have been fired. It’s the least I could do.”

(The customer has recovered and quickly leaves. The manager comes over and is told the whole story.)

Manager: “I’d like to offer you a free meal the next time you come.”

Me: “I have to politely turn you down. I think the food is more than worth the price, and I’m happy to pay!”

(I eat there regularly and have even become friends with the cashier. The best part is, because of this and her track record of great service, she later gets promoted to assistant manager!)

The Customer Might Not Be Telling The Whole Tooth

| Farmington, NM, USA | Food & Drink, Liars & Scammers, Theme Of The Month

Me: “Welcome to [Pizza Restaurant]! Did you already have an order?”

Customer: “No. Well sort of; I have a complaint for a pizza I just got.”

Me: “Okay, I’m the manager on duty at the moment. How can I help you?”

Customer: “Well, I just got this pizza, and I bit into it, and, well, there was a tooth in it.”

Me: “I’m sorry, a tooth?”

Customer: “Yeah, it looked like it was cooked. It’s real black.”

(The area I live in has a meth abuse problem, as well as a lower than average annual income, so dental hygiene is not a strength of this particular community. As the customer is talking, I notice he has several rotten and black teeth, as well as several missing.)

Me: “Um, okay. Do you have the pizza and, erm, tooth with you?”

(He hands the pizza and tooth to me. The tooth indeed looks very blackened, though obviously not from cooking. I excuse myself to let the owner know the situation, and I enter his office at the time he is on the phone.)

Owner: “No, ma’am, we don’t have security cameras outside the store. Did you let anyone know you had fallen? So you decided it wasn’t an issue over two years ago when you did slip and fall on our sidewalk, but suddenly it’s a problem for you? Well, I’m sorry, but without some sort of proof that you fell on our property, there isn’t much we can do for you. Very well, you can have your lawyer contact ours. Have a good day.”

(The owner hangs up and looks at me.)

Owner: “Your problem can’t possibly be worse than the lady I just dealt with. She claims she injured herself a few winters ago by slipping on ice on the sidewalk.”

Me: “I think you’d be surprised.”

That Bread Cost A Lot Of Dough

| St. Louis, MO, USA | Bizarre, Food & Drink

(I work at a pizza place. I take an order over the phone.)

Caller: “I’d like to order two thin crusts.”

Me: “Okay, that will be two thin crust pizzas. What would you like on them?”

Caller: “No, I just want the crusts. Last time I ordered, you people didn’t make it right, so I’m just going to top it myself.”

Me: “So, you want us to cook, and deliver to you, two pieces of bread?”

Caller: “Yes.”

Me: “That shouldn’t be an issue. Let me just make sure it’s okay with my manager.”

(I put the customer on hold. My manager confirms that we can indeed accommodate the customer, but advises me to inform her, that she will be paying the full price of two pizzas, for two cooked pieces of bread.)

Me: “Looks like we can handle that for you, but my manager did want me to make you aware that that we can’t discount the price of the order because it lacks toppings.”

Caller: “That’s just fine.”

Me: “Alright, that will be $21.53. Your bread will be ready for you to pick up in 15 to 20 minutes. Have a nice day!”

Doing A Job On Having A Job

, | London, England, UK | At The Checkout, Food & Drink

(It’s about 6:30 am. I’m working drive-thru near to the end of an overnight shift. The queue is pretty slow because we’re serving breakfast, and many people have complex grill orders that need to be filled. A customer pulls up to my window and pays without saying a word. However, as soon as I start to take another order, the customer yells at me.)

Customer: “Why is my order taking so d*** long?”

Me: “I’m sorry, ma’am, but there is a fairly large order for the two cars in front. We’re rather understaffed today, too.”

Customer: “Well, get them to move faster! It’s alright for some! Unlike you I actually have a JOB to get to!”

Me: *stares down at my work uniform*