An Ounce Of Principles

| MA, USA | At The Checkout, Crazy Requests, Money

(I work in a very popular coffee chain. We allow people to bring in company mugs and charge accordingly to how many ounces of liquid the cups hold.)

Me: “All right, ma’am, that’ll be $2.37.”

Customer: “No, it’s not. I pay $1.50 for this.”

Me: “That is a 24 oz cup, correct?”

Customer: “Yes.”

Me: “And you can see on the display screen I have hit personal cup 24 oz?”

Customer: “Yes.”

Me: “And you can see that it’s ringing in $2.37 after tax?”

Customer: “Listen here, you snide little b*****, I don’t need you standing here calling me stupid. I can read and I see what you did but you’re just trying to rob me! I pay $1.50 every f****** day for this cup and that’s what I’m going to pay.”

Me: “Well, I can’t sell you our product for that price so you have two options: either hand me the amount you’ve been rightfully charged or have a good night.”

Customer: “You are a c*** and I’m going to corporate with this! Get me the number for your corporate office!”

(I get her the number and she leaves screaming.)

Customer: “I’ll have your job and your stupid face won’t ever work anywhere in this town again! I always pay $1.50! It’s the principle not the price! I’m the customer!”

(She did call corporate but they sided with me and the next time I saw her she had no problem paying the proper amount.)

Race And Relations

| Nashville, TN, USA | Family & Kids, Food & Drink, Liars & Scammers

(I’m working as a server in my family’s restaurant. It’s important to note that I’m half-black, but can pass for being a tan white. A group I’m serving flag me down.)

Customer: “Hey, I got a complaint about you.”

Me: “What seems to be the problem, sir?”

Customer: “My wife and I’ve been finished for ten minutes and those white people over at the other table got their checks and their table cleaned and we still haven’t even gotten ours.”

(I look down at their table, I checked up on them not five minutes ago to ask for the check and they said they weren’t done, and they haven’t eaten much more. Meanwhile the customers they’re talking about had cleaned their plates.)

Customer: “You think we’re gonna pay at all, much less tip, for such a discriminatory business? Forget it. We want to talk to your manager and get your racist a** fired.”

Me: “Sir… I’ll do you one better. Want me to get the owner?”

(The customer grins smugly and nods.)

Me: “Hey, Dad!”

(My dad, who is unmistakably black, came up to the table. Upon seeing him, the customer looked at me and registered that I’m not just really tan, and just kind of sank into his bench while his wife, who had just looked embarrassed at this ordeal, burst out laughing. My dad at least got a good laugh out of it – immediately before he banned the guy from the restaurant for trying to use the race card to snag a free meal.)

Getting Owned By The Owner, Part 10

| USA | Extra Stupid, Liars & Scammers

(I work in a small-to-medium size restaurant, where the owner is usually in and works alongside us. He and I are standing by the counter when the phone rings and I’m close enough to overhear the call:)

Owner: “Hello, this is [Restaurant]. How can I-”

Caller: “This is an OUTRAGE!!”

Owner: “What seems to be the problem, ma’am?”

Caller: “You got my food order all wrong! I demand to speak with the manager!”

Owner: “I happen to be the owner, ma’am.”

Caller: “…”

Owner: “Ma’am?”

Caller: “Oh. I, uh… I didn’t know the owner would actually be in.”

Owner: “Well, yes, I happen to be in today so—”

Caller: “No, I mean… I never actually ordered anything.”

Owner: *confused* “I don’t—”

Caller: “You see, I was gonna yell at the manager and hope to get a free meal by saying that I knew the owner, but…”

Owner: “… Do I know you?”

Caller: “No…”

Owner: “…”

Caller: “This is awkward.”

Owner: “Yeah, it is. Please never call back. I don’t particularly do well with customers who try to harass me or my employees, or lie in order for you to get a free meal. Have a nice day.”

(I was still somewhat surprised by her honesty, even if it was due to her total realization that it wouldn’t have worked!)

Related:
Getting Owned By The Owner, Part 9
Getting Owned By The Owner, Part 8
Getting Owned By The Owner, Part 7

Not So (Do)Nuts About Burgers

| Medicine Hat, AB, Canada | Extra Stupid, Food & Drink

(I work at a burger place, next to a coffee and doughnut shop. Occasionally we get people in drive-thru that get the places mixed up, but both drive-thrus are close to each other, A customer walks in, past three big pictures of hamburgers, and the restaurant name is posted several times.)

Customer: *looking at the menu* “Can I get an iced capp, please?”

Me: “I’m sorry; we don’t have those.”

Customer: “Oh. The machine’s broken?”

Me: “No. We’ve never had them.”

Customer: “Yes, you do. I had one last week.”

Me: “No. None of the [Restaurant] have ever had them.”

Customer: *looks around* “Oh. This isn’t [Donut Shop]. You should have told me.”

Me: “I assumed with the pictures of hamburgers all over, and lack of donuts you knew where you where.”

Customer: *looks around again, and leaves embarrassed*

Enough Bong For Your Buck

, | Selkirk, MB, Canada | Criminal/Illegal, Extra Stupid

(I am working in the drive-thru section of our store. My coworker is taking the order as the customer is at the speaker box.)

Coworker: “Thank you for choosing [Restaurant]. [Coworker] speaking. How may I help you?”

Customer: “I’ll take a glass of bong water!”

Coworker: “I’m sorry?”

Customer: “Haha, just give me a cup of water.”

Coworker: “Okay… anything else?”

Customer: “Nope.”

Coworker: “Okay, please drive to the window.”

(At the window…)

Coworker: *gives customer the cup of water*

(The customer drives into the parking lot.)

Coworker: *to me* “That guy had a bong right on his lap. He and his buddies in the car are seriously about to go do drugs in the parking lot.”

Me: “I’m astounded at how stupid they are. Let’s call the police.”

(We called the police, and they came within a few minutes. They searched the car and drove the impaired guys home. We don’t know any details about how they were charged. When my coworker was taking out the garbage, he overheard the guy complaining because he would have to go get more drugs now.)

Page 8/260First...678910...Last