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    Remain As Cold As Ice

    , | GA, USA | Bad Behavior, Food & Drink, Wild & Unruly

    (I’m a manager in a well-known fast food restaurant.)

    Customer: “You a**holes are trying to kill me!”

    Me: “I’m sorry, ma’am, what’s the problem?”

    Customer: “You stupid mother-f***ers are trying to kill me!”

    Me: “I assure you we’re not trying to kill you. Could you please tell me what’s wrong?”

    Customer: “I ordered a [Soda] with no f****** ice, and you stupid mother-f***ers filled the cup with ice! I am deathly allergic to ice!”

    Me: “I’m really sorry about that, ma’am. Let me fix that for you.”

    Customer: “You’d better fix it. And I want my f****** money back, you stupid mother-f***er. I’m going to call the district office and have you all fired.”

    Me: “Sure. I need to get that number from my office, as well as a refund slip for you to sign.”

    (She continues to call me assorted names as I walk away.)

    Me: “Sorry about the wait. Just print your name and sign. You can include a contact number if you’d like the district manager to call you.”

    Customer: “I’m calling the f***ing office first thing tomorrow morning.”

    Me: “I apologize again. Here’s your money, and here’s your [Soda], no ice, to which you are deathly allergic. I’m really sorry for the inconvenience. Have a good night.”

    (She leaves the store still cussing up a storm.)

    Next Customer: “That was amazing. Your facial expression didn’t change a bit the whole time.”

    Me: “That’s because a decade of working customer service has left me dead inside. Now I’m going outside for a cigarette to try to finish off the rest of me.”

    (The next morning I got a phone call from the district manager about how I was rude and unsympathetic to her serious medical issue, which she conveniently didn’t explain to him. I faxed him the refund slip with the reason for refund: Customer is deathly allergic to the solid form of water. He ended up praising me for not physically assaulting her.)

    Pranks For Breakfast

    , | Wheat Ridge, CO, USA | Bad Behavior, Bizarre, Food & Drink, Theme Of The Month

    (I’m 16, working in McDonald’s over the summer, and for this particular shift I’m taking orders in the drive-thru. It’s about three in the afternoon.)

    Me: “Welcome to McDonald’s. What can I get for you?”

    Customer: “I’ll have an Egg McMuffin.”

    Me: “I’m sorry, sir, that’s one of our breakfast items, and we stopped serving breakfast at 10:30.”

    Customer: “Okay, I’ll just have some hash browns.”

    Me: “Sadly, that’s another breakfast item.”

    Customer: “Hot cakes!”

    Me: “Breakfast item again, sir.”

    Customer: “Okay, I’ll have a Whopper with cheese.”

    Me: “I’d be happy to serve you one of those, but they’re sold at the Burger King a block down the road. We have Big Macs.”

    Customer: “I’ll just have a drink. Medium Frosty, please.”

    Me: “And for that, you’ll have to go to the Wendy’s across the street. We just have regular milkshakes.”

    Customer: “Medium Coke, then.”

    Me: “Lovely! That’ll be $1.08. Please pull around to the first window.”

    (I used the moment it took the car to pull around to take a deep breath before I turned to take the customer’s money, and saw him looking back at me with the biggest grin ever, laughing at himself.)

    Me: “Hi, Dad.”

    Buy One, Get One Free a From Thought

    , | Canada | At The Checkout, Extra Stupid, Food & Drink

    (A customer presents me with a buy one get one free for a burger.)

    Customer: “How much would this come to?”

    Me: “That’s [price].”

    Customer: “Okay, and how much would it be if I didn’t use the coupon and only got one burger?”

    Me: *That’s [same price].”

    Customer: “But how come it’s the same price?”

    Never Too Late (Or Early) To Apologize

    | Canberra, ACT, Australia | Bad Behavior, Food & Drink, Love/Romance

    (A young woman in her late teens approaches the counter — her face is beet red. I’m a new hire and don’t want to deal with her, as she’s clearly angry, but she catches my eye before I can hide in the back.)

    Me: “Good morning, ma’am! What can I get for you today?”

    (The woman glares at me, but takes a deep breath and rubs at her eyes– then holds up her hand as though she is physically restraining herself from doing anything stupid.)

    Customer: “Look. My boyfriend just broke up with me and I’m really not in a good mood but I’m not angry with you and I’m really sorry you have to deal with me because I’m going to be rude and mean and you don’t deserve that. Okay? Sorry in advance.”

    Me: *taken aback* “Er… all right?”

    Customer: “Could I f****** get the unhealthiest f****** thing on your f****** menu, please? F***.”

    (Here’s the kicker: she was much more polite than most people I dealt with that day!)

    Realized He’s Nuts Before You Did

    | NY, USA | Crazy Requests, Food & Drink

    (I am the customer in this case and can only blame it on the fact that I hadn’t had any coffee yet!)

    Waiter: “And what would you like, ma’am?”

    Me: “Um, the granola; does it come with yogurt?” *points at meal description that has ‘YOGURT’ at the top of the list*

    Waiter: “Yes.”

    Me: “Oh, okay. And the toasted coconut… would I be able to get this without the coconut?”

    (I see the incredulous look on the waiter’s face. I’m basically asking him to go through mixed granola and pick out coconut shreds by hand, and try to save face…)

    Me: “…or would that be a tall order?”

    Waiter: “Yes, ma’am.  That would be a VERY tall order.”

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