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    Two Can Whine For Ten Dollars

    , | Peterborough, ON, Canada | Extra Stupid, Food & Drink, Money, Theme Of The Month

    (I’m taking orders for front counter. A customer walks up and hands me one of our “2 can dine for $9.99″ coupons.)

    Customer: “I’ll have this, please.”

    Me: “No problem. Would you like to add anything else?”

    Customer: “No, thank you. Just the two meals.”

    Me: “All right, your total is $11.70.”

    Customer: “How much is it after the coupon?”

    Me: “That is the price with the coupon. You wanted to use the two can dine, right?”

    Customer: “Yes, but why is it that price? The coupon says $10 on it.”

    Me: “Oh, the $10 is the price before tax, so that makes the difference.”

    Customer: “No, you’re supposed to take $10 off, that’s what the coupon means.”

    Me: “Sorry, it doesn’t actually work like that. It means that you pay $10 for the two meals. They would normally be over $15 for both without the coupon.”

    Customer: “But it says $10 here. So I only owe you the tax.”

    Me: “Again, I’m sorry but the coupon isn’t for $10 off. You are still saving a good amount off the regular combo prices.”

    Customer: “Fine. I don’t want it then. The idiots at [our other location] wouldn’t do it right either.”

    (He stormed off muttering about how we were too dumb to honour our own coupon.)

    Juggling Orders In Disorder

    | VA, USA | Bad Behavior, Crazy Requests

    (I’m on the phone taking an order for a catered event. A customer approaches the counter. Despite my other coworkers who are mostly unoccupied, the customer seems intent on getting my attention, and the customer on the phone won’t let me get a word in to ask her to hold for a second.)

    Counter Customer: “Excuse me! I need you!”

    Me: *trying to get the attention of another worker* “Someone will help you in a second.” *to the phone* “I’m sorry, could you repeat that last part, ma’am…”

    Counter Customer: “No! I need you to help!”

    Me: *points to phone* “I’m helping another customer right now. Someone will be right over.”

    Counter Customer: “NO! YOU HELP!”

    (At this point, I turn away to take the order on the phone. Suddenly, the customer comes behind the counter, snatches the phone from me and hangs it up.)

    Counter Customer: “You help me NOW!”

    Me: *exasperated* “Please go back around the counter, ma’am. What was it you needed?”

    Counter Customer: “I didn’t get a cup for my drink. ”

    (After sending her on her way, I call the other customer back.)

    Me: “I am so sorry about that we got disconnected, ma’am. How many people are you serving again?”

    Phone Customer: “I think I’m going to take my business elsewhere. It was very rude and unprofessional of you to hang up on a customer. If you didn’t want to take my order, you could have just said!” *click*

    Driving Through Adequate Fraud Prevention

    , | Edmonton, AB, Canada | At The Checkout, Criminal/Illegal, Food & Drink, Liars & Scammers

    (A customer walks up to the till. I’m watching the conversation from the kitchen nearby.)

    Customer: *to the cashier* “Could I speak to your manager, please?”

    Manager: *hearing her* “What can I do for you?”

    Customer: “I just came through the drive-thru a few minutes ago, and you forgot my two angus burgers.”

    Manager: “I very much doubt that.”

    (The manager points out the window, where the entire drive-thru and much of the parking lot have been torn up and blocked off for reconstruction. The sound of power tools can be heard even inside the restaurant.)

    Customer: “Um…” *stammers a bit before scurrying out of the store*

    Got Him Out Of A Pickle

    | AZ, USA | Awesome Customers, Bad Behavior, Family & Kids, Food & Drink

    (It is nearing the end of my shift and I am busy with cleaning the lobby since I have no customers. A girl’s volleyball team from one of the local schools enters and I wait on them. When they sit at their tables, they begin getting quite loud and obnoxious, deliberately spilling their meals everywhere, and some even throwing pickles at the window and seeing if they could really race them as they slid down, like in the movie ‘Billy Madison.’ While they are getting ready to leave, I am getting the mop bucket and such ready to clean up the mess straight away. The coach of the volleyball team stops me.)

    Coach: “Give me those.”

    Me: “Oh, no, sir. It’s quite all right. This is just part of my job.”

    Coach: “I understand that, but my girls were very irresponsible tonight. I need to teach them this kind of behavior is not acceptable.”

    (In a surprised daze, I give all my cleaning supplies over to the man and he gathers up all the girls.)

    Coach: *to his team* “You think this kind of behavior is funny? That you can just come in here, make complete fools of yourself, trash the place up, and just leave? I expected better from all of you. I hope you all have as much fun doing this young man’s job for him as you had making this mess.”

    (The coach forced his entire team to clean up the mess, from sweeping to mopping to cleaning off the windows, until the entire lobby was clean. The entire time he watched with a look of disappointment. I applauded the man for taking amazing action with teaching a lesson above and beyond a spot.)

    Very Black Comedy

    | Toronto, ON, Canada | Bad Behavior, Food & Drink, Pets & Animals

    (My friend and I arranged a double date to introduce my girlfriend and me to his girlfriend, who is blind and uses a guide dog. We went to a fairly fancy restaurant that keeps the lights low. Her guide dog is a black lab, so there are a few close calls from passing servers. Shortly after having the appetizers delivered to us we’re approached by one of the servers.)

    Server: “Hello. I’m so sorry to inconvenience your party this evening, but we noticed that your guide dog is quite dark and hard to see in the aisle. If it’s not too much of trouble would you mind if we relocated you a part of the restaurant with less traffic?”

    (The server motions towards one of the unoccupied booths at the back corner of the restaurant. We’re pretty much right in the path from the kitchen to the rest of the restaurant.)

    Me: “What, because he’s black you’re going to toss us at the back of the restaurant?!”

    (The server stands there for a few seconds wide eyed and stammering, obviously not knowing what to say. My friend and I lose our poker face and break down into laughter.)

    Friend: “Don’t worry about it, man. We’re just f****** with you. If you didn’t ask us, we were going to ask you if we could move anyway.”

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