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    A Continuous Sauce Of Stress, Part 2

    | NC, USA | Bad Behavior, Food & Drink, Money

    (I work in a restaurant where we make the majority of our food in-house, down to dressings and sauces. The menu says in at least two places that extra sauces are available for 50 cents. Three women sit at my table.)

    Woman #1: “I want to try a couple of these sauces.” *indicating our buffalo style sauces*

    Me: “Well, ma’am, we generally don’t do that. I may have to charge you 50 cents”

    Woman #1: “We’ve done it before. And I need some celery to dip in the sauces.”

    (Rather than putting up a fight I bring her two sauces and a couple of sticks of celery. Woman #1 gets 10 wings in one of the sauces she tried. When the wings come out…)

    Woman #1: “I need some extra sauce for my wings.”

    Me: “Yes, ma’am, that’s 50 cents extra. Is that okay?”

    Woman #1: “It’s not extra cause I don’t have enough sauce on my wings.”

    Me: “I’m sorry that you don’t feel the kitchen didn’t give you enough, but I’ll have to charge you 50 cents to get you more.”

    Woman #2: “That’s bad customer service! The customer is always right!”

    Me: “Ma’am, I apologize but I’m just doing my job the way I was taught to do it, and the menu says that extra sauces cost extra.”

    Woman #1: “Bring me the manager!”

    (My manager visits the table, offers to re-toss her wings in the kitchen but she just insists on having extra sauce brought to her without wanting to pay. My manager brings her half of a ramekin of sauce as a compromise but tells me that anything else they order will be extra. The women are grumpy for the rest of their meal and request a to go box toward the end.)

    Woman #2: *holding her ramekin of blue cheese dressing* “I need another container.”

    Me: “An empty container?”

    Woman #2: “No, with extra blue cheese.”

    Me: “That’ll be 50 cents. Is that okay?”

    Woman #2: “No! Its not like I want extra because I ate it all. I just want extra to go!”

    Me: “I’m sorry; ma’am, but extra dressings are 50 cents…”

    (She turned it down and their checks did not include any extra dressing charges. The women berated me more anyway, asked me if I was new, and asked where the ‘other girl’ they had before was. The girl they described to me had actually been recently fired. One lady asked for change for a dollar, which I gave her, and left two quarters on the table with a note that said ‘Customer service goes toward your tip. Here’s your 50 cents.’ Sorry, giving out free stuff isn’t part of my job, lady!)

    Related:
    A Continuous Sauce Of Stress

    Colorful Employees

    , | IL, USA | Bigotry, Criminal/Illegal, Food & Drink

    (I am the guest relations person, so I return calls from disgruntled customers all the time. The restaurants are fast food and all have drive thrus.)

    Customer: “Did you know you have gang members hanging around your [Location] restaurant?!”

    Me: “No, sir, I did not. Have you spoken with the manager of the establishment about this?”

    Customer: “I did and he laughed me off!”

    Me: “I’m very sorry about that, sir. We ask that our manager’s take guest concerns seriously. Where are you witnessing gang members around the facility?”

    Customer: “He should be able to see them. They are hanging out in your driveway there, all wearing the same clothes ALL THE TIME!”

    Me: “How are they dressed?”

    Customer: “They are wearing black shirts, khakis, and hats! They are always there until you guys close!”

    Me: “Sir, you are describing our drive thru staff. They are wearing our uniform and stationed outside to take orders.”

    Customer: “But they’re all black and Mexican!”

    Me: “We are an equal opportunity employer and do not discriminate who we hire.”

    Customer: “This is bulls***! I want to talk to your manager!”

    Me: “Sir, you can talk to my manager if you’d like but you are describing our staff. They are not a gang and there would be nothing she would be able to do about it.”

    Customer: “I SAID I WANT TO TALK TO YOUR MANAGER!”

    (My manager explained the same thing I did and the customer screamed so loudly we hung up.)

    I Nintendo All

    | Oakville, ON, Canada | At The Checkout, Family & Kids, Geeks Rule

    (I work at a frozen yogurt shop. I’m serving two parents and their young son. I hand the son his spoon and notice he’s holding a plush toy of Luigi, from the Mario series of Nintendo games.)

    Me: *quietly* “Luigi!”

    Boy: “How did you know his name?”

    Me: “Because he’s a character from a video game. A very famous video game!”

    (I wasn’t sure how to interpret the look the boy gave me as he left the counter, but he almost seemed either suspicious, skeptical, or confused. I, for one, wonder how *he* found out about Luigi, if not from the games!)

    Driving Thru Justice

    , | Springfield, MO, USA | Awesome Workers, Bad Behavior, Crazy Requests, Food & Drink, Top

    (I work at a fairly popular fast-food restaurant. Our location is right next to three different college campuses, so our main customers are a lot of students and teachers in-between classes. This, of course, means our fast service is super-essential, especially in the middle of a rush-hour lunch period.)

    Me: “Thank you for choosing [Fast Food]! How does a [Burger] sound today?”

    Customer: “What sounds good is a moment to order. Just wait a second.”

    Me: “Okie-dokie, just holla as soon as you’re ready to—”

    Customer: “Will you shut the f*** up and let me f****** decide?!”

    Me:  *shocked* “Um, okay. I—”

    Customer: “Um, um, um! BE QUIET. I AM TRYING TO ORDER!”

    (I stay quiet for four minutes, until she speaks again.)

    Customer: “Are you even f****** there?”

    Me: “Yeppers, and I’m ready to take your order whenever you are.”

    Customer: “Don’t you f****** take that tone with me! I’ll have a large number six with a [Soda], no ice.”

    Me: “Excellent, I’ve got a—”

    Customer: “What’s my total?”

    Me: “I’ll ring it up.”

    (The customer drives up before I am done punching it in, and parks at the first window. There is no one there, since that employee is on her break, and all of the service is left to me. Eventually, the customer seems to get the message, and I wave her up to the final window.)

    Customer: “Why isn’t there anyone f****** there to take my money?”

    Me: “I’m sorry, ma’am. He’s on break. It’s just me right now.” *I hand her her drink* “Your total came to $6.55.”

    Customer: “WHAT? That’s too much. I don’t have that!” *waves her credit card*

    Me: “I’m sorry. I was trying to tell you the total at the speaker—”

    Customer: “This [Soda] tastes like s***. I want a free one.”

    Me: “I’ll just pour you another one—”

    Customer: “I want to talk to your manager.”

    (I get my manager, who had heard the better part of our exchange over the headsets.)

    Manager: “How can I help you, ma’am?”

    Customer: “I swear I never do this, but I have been waiting forever to get my food, your worker is a f****** b**** and totally incompetent, and this isn’t the drink I ordered. And if I don’t get a free [Competitor’s Burger] and some pies or something, then I swear I’m never coming back and I will tell my kids and all of my grandkids and everyone I know to never come back to this restaurant ever again!”

    Manager: “That’s really too bad. If you want a free [Competitor’s Burger], you’ll have to get your a** down three blocks and b**** at the [Competitor]‘s people instead. And you’ll have to, now that I’m officially banning you. Get the f*** out of my drive-thru.”

    (At this, my manager slammed the window shut and told me to go ahead and eat the meal that the rude customer had left behind.)

    Makes You Wish You Were Cat-atonic

    | VA, USA | Family & Kids, Pets & Animals

    Grandmother: “Come look a these pictures.”

    (The waitress is obviously uncomfortable as my grandmother proceeds to show her a ton of pictures of my cat.)

    Grandmother: “See, it looks like it’s playing piano.”

    Mom: “She doesn’t want to see all of our pictures, mom.”

    Grandmother: “Look at this one.”

    Mom: *mouthing silently* “I’m so sorry.”

    Grandmother: “He’s playing with something here…”

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