Deep Fried Attitude

, | AZ, USA | Crazy Requests, Food & Drink, Technology

(I am working in the drive-thru during a busy breakfast rush when a snooty customer pulls up.)

Customer: *taking her food and shakes it* “How many calories is this? The girl on headset said you were going to find that for me!”

(We have the calorie count for practically every item in a program on our registers – right down to a single slice of cheese – so despite the massive line, I quickly check. For some reason, while we have the nutritional information for the breakfast sandwich as a whole, we don’t have the information on just the chicken filet, which is all she ordered.)

Me: “I’m really, sorry, but for some reason we don’t have it in our system. I know that if you go on the company website, though, they will have it under the ‘nutrition guide’ tab and—”

Customer: *disgusted* “I shouldn’t HAVE to go online. You should have it HERE!” *drives away*

Manager: *waves at receding car* “You have a nice day, too!”

Me: “If she’s that concerned about calories, maybe she shouldn’t be eating fried chicken for breakfast?”

Manager: “Seriously!”

Overbooked Leads To Overcooked Attitude

| South Africa | Crazy Requests

(I am the owner of a family restaurant in the country and we are the only place open during the December holidays, and do get fully booked quite fast. A customer walks in 15 minutes before all our bookings arrive. We only serve 60 guests per night due to our small kitchen.)

Customer: “Good evening, Can I please have a table for 16 guests?”

Me: “No, unfortunately we are fully booked at this stage; we could however seat you at 20:30 or 21:00?”

Customer: “No, I don’t eat that late. Why can’t you just squeeze us in?”

Me: “I can do that, but if I do seat 16 of your guests with our other 60, then it’s just a recipe for disaster. As I said, I am more than happy to accommodate you when it has quieted down, at around 21:00.”

Customer: “No. You are a restaurant and you have to serve me!”

Me: “I am sorry, sir; we are fully booked.”

Customer: *to waiter* “I am never coming back here again! This is f****** ridiculous. I will tell all my friends and family that you don’t want to serve guests.”

Me: “Excuse me? I don’t understand. We are fully booked and can not serve you at this stage.”

Customer: “Who is the owner? I want to speak to the owner right now!”

Me: “I am the owner, sir, and as I explained to you I can not serve 16 guests on top of my other 60.”

Customer: “Well, you won’t be an owner for long!”

Me: “Well, then I wouldn’t have to deal with customers like you.”

(Customer left, still swearing, and eventually posted a complaint on a review website, to which the locals of the town ripped his comments a new one.)

Lack Of Burger Flippers Makes Her Flip

, | Springfield, IL, USA | Crazy Requests, Extra Stupid, Food & Drink

(I work in a major Chinese food chain that has just opened up in the area, right around Christmas time. The store is incredibly busy, both inside, and in the drive through. The wait time for both is long. We time the drive through at about 15 minutes. A lady gets up to the ordering area, after waiting in line all that time and says:)

Customer: “You don’t have any cheeseburgers?”

Me: *politely* “Uh… no, ma’am. We only serve Chinese food.”

Customer: “But you are a DRIVE-thru! You should have cheeseburgers!”

(She was not able to drive off angrily, because of customers still in front of her waiting to pay and pick up their food. When she was able, she gunned it and took off! She probably wasted half an hour.)

Doesn’t Get The Employee Part Of Discount

| FL, USA | Crazy Requests, Extra Stupid, Food & Drink

(I work for a major pizza chain, and have since I was fourteen. This call starts slow, with the customer having to ask someone in the background for every piece of information needed for delivery.)

Me: “All right, sir, what can I get for you?”

Customer: “Yeah, can I get, um… What do you want… pepperoni and black olive.”

Me: “All righ—”

Customer: “Does that come on a veggie pizza?”

Me: “…Does pepperoni and black olive come on a veggie pizza?”

Customer: “Yeah.”

(I’m stunned into silence for a beat, then another waiting to see if it’s a joke.)

Me: “No, sir, pepperoni does not come on a veggie pizza.”

Customer: “All right… just make that one a pepperoni and black olive pizza.”

(The rest of the phone call goes without much trouble, but slowly. Since I tend to be nice to the customers, I gave him a coupon which cut a portion of the cost off.)

Me: “All right, sir, your total comes to $29.92 today.”

Customer: “Nah, I’m going to use my employee discount on this.”

(Again, I find myself stunned into silence for a beat. Then I get frustrated.)

Me: “Two problems with that, sir. One, we’ve never offered employee discount on delivery. Two, you don’t work at this store.”

Customer: “Oh, I have to work there for that?”

Me: *head on desk* “Yes, sir, you have to work here for an employee discount.”

Has An Expensive Chip On His Shoulder

| Charleston, SC, USA | At The Checkout, Awesome Customers, Money

Customer: “How much are the bags of chips?”

Me: “Just a little over two dollars with tax.”

Customer: “What? That’s unreasonable! Why would you charge me that much?”

Customer’s Wife: “Shut up. What makes you think that poor girl set the prices on the chips?”

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