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    Just Made Her (Mother’s) Day

    | Milford, CT, USA | Awesome Customers, Family & Kids, Food & Drink, Money

    (I am a hostess, and this story happens the Friday before Mother’s Day. I am standing at the register at the entrance to the restaurant when a gentleman in his early 40s who had been dining alone approaches me.)

    Customer: “Do I pay up here?”

    Me: “Oh! No, sir, you pay with your waitress. Let me grab her for you.”

    (I go to the back and bring the waitress up to the front with me.)

    Customer: *to waitress* “So, my bill was $18?”

    Waitress: “Yes. ”

    Customer: “Do you have a family?”

    Waitress: “Uh… yes.”

    Customer: “You have kids?”

    Waitress: “Yes.”

    Customer: “Well, then. This is for my check.” *hands coworker a $20 bill* “… and this is for you.” *hands coworker a $50 bill* “Happy Mother’s Day!”

    (At this point, the customer leaves before the waitress can even say ‘thank you.’)

    Waitress: *to me* “I think I’m gonna cry.”

    Understaffed But Over-Spoken

    , | Seattle, WA, USA | At The Checkout, Food & Drink

    (Working late at night the store is understaffed. There is a manager and I running the entire store. We are trying to keep up with drive through demand, but the wait time is slipping from two minutes to about five minutes.)

    Me: “Welcome to [Store]. How may I take your order?”

    Customer: “I’d like [hamburger meal] and a large drink.”

    Me: “Thank you. Please pull up to the second window.”

    (The customer waits in line for a few minutes until I can handle the customer before him and prepare his food. He drives up in an expensive sports car.)

    Me: “Sorry for the wait, sir. Here is your—”

    Customer: “You know I’ve been to your stores all over the country, and yours in the only one that always takes such a d*** long time to get anything done!”

    Me: *embarrassed/angry*  ”I’m sorry for the long wait, sir, but we are understaffed. There is just the two of us here handling all the orders. But if you are interested in helping get things sped up, we are hiring right now and I can get you an application.”

    (The customer made a face, took his food, and sped off.)

    Running Out Of Consideration

    | Marengo, IL, USA | At The Checkout, Bad Behavior, Food & Drink

    (I work at an ice cream and grill. It’s small so it usually doesn’t take long to close up. It’s 8:59 and I’m just about to lock the door when a customer runs in.)

    Me: “You know we close in 20 seconds, right?”

    Customer: “I know; that’s why I ran! I’d like [several meals].”

    An Extra Toast To All The Idiots

    | Round Rock, TX, USA | Extra Stupid, Food & Drink, Top

    (I work at a restaurant making sandwiches. My coworker asked me to talk to a customer over the phone who wanted to voice a complaint about food he ordered several days ago.)

    Me: “Hello. Thank you for calling [Restaurant]. What can I help you with today?”

    Customer: “Yes, hi. Uh, I ordered a sandwich from y’all a while ago, and the bread was too hard for me. I’d like the names of the employees working so I can leave a complaint.”

    Me: “Oh, I’m sorry to hear that ,sir. Please tell me about the order so I can rectify the problem.”

    Customer: “Well, I ordered the steak and cheese foot long, and when I tried eating it the bread was too crunchy.”

    Me: “Uh, sure… Did you have this sandwich toasted, by any chance?”

    Customer: “Yes, I did. Why?”

    Me: “Well, usually when you toast a sandwich, the bread tends to get kind of crunchy, ’cause, you know, It’s toasted…”

    Customer: “Well, it was too toasted!”

    Me: “Okay… Did you tell the employee that you didn’t want it as toasted?”

    Customer: “Well, I wanted it extra toasted, but that was too much!”

    Me: “So, let me understand this: your complaint is that the sandwich you wanted extra toasted, more than recommended, was in fact too toasted?”

    Customer: “Are you being smart with me here?!”

    Me: “Someone in this conversation has to be.”

    A Minor Mistake, Part 3

    | UK | Criminal/Illegal, Family & Kids, Food & Drink

    (Having asked for ID for two members of a family’s table and them not having any, the two young people buy cokes. However, not long afterwards I see them drinking cocktails purchased by the father.)

    Me: “Excuse me, guys, but as I said at the bar I’m afraid I can’t let you two drink alcohol since you don’t have your ID with you.”

    Father: “Yeah, but I bought them. So, it’s fine.”

    Me: “I’m sorry, we can’t let anyone without ID drink alcohol. I need you to return those drinks or I’ll have to ask you to leave.”

    Father: “You let them drink their drinks or I’m calling the police. You’ll get fired and you’ll end up arrested.”

    Me: “You want to phone the police, to arrest me, because you supplied alcohol to a child?”

    Father: “… We’ll leave.”

    Related:
    A Minor Mistake, Part 2
    A Minor Mistake


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