Featured Story:
  • A Caffeinated Christmas Miracle
    (2,961 thumbs up)
  • Couldn’t Wait For An Actual Waiter

    | Green Bay, WI, USA | Bizarre, Crazy Requests, Food & Drink, Theme Of The Month

    (After classes my friends and I decide to stop and get something to eat. We are making our way through the restaurant to a table. I’m bringing up the end of the line.)

    Customer: *as he grabs my arm in a punishing grip* “My friends and I have been waiting for our coffee for over 20 minutes. You had d*** well better get it for us right now or the next time I see you I’ll make d*** sure you regret it!”

    Me: *scared he might hit me* “S-sure.”

    (He finally lets me go and I go looking for a manager.)

    Me: “The guys at that table told me that they’ve been waiting for over 20 minutes for their coffee and they’re REALLY mad.”

    Manager: “Why did they talk to you about it?”

    Me: “I have no idea.”

    Ignoring Those Nuggets Of Information

    , | Baton Rouge, LA, USA | Bad Behavior, Extra Stupid, Food & Drink

    (At our restaurant we serve a nugget meal, which comes with 8 or 12 nuggets. It’s the #5, but many people order a #8 or #12, wanting the nuggets. When they order a #12, it’s pretty easy to catch the error, as we don’t have a #12, but the #8 gets mixed up a lot with the actual #8, which is a grilled chicken club sandwich. I make it a habit to double and triple check #8 orders just in case. It happens way more often than I’d like. It’s near closing time, and most of the other employees are cleaning or working the drive-thru. I’m the only one at the register.)

    Customer: “Yeah, I’d like the #8 with sweet tea.”

    Me: “Okay, that’ll be the grilled chicken club meal with a sweet tea?”

    Customer: “Um, yeah! That’s what I said!”

    Me: “Okay, just double-checking. Your total will be [total].”

    Customer: “Why would you need to check? I SAID a #8! What’s so hard?”

    Me: “I apologize, sir. Just wanting to make sure it’s right.”

    Customer: *getting very irate at what he seems to take as an insult to his intelligence* “Of course it’s right!! WHY WOULDN’T IT BE?”

    Me: “Sorry, sir.”

    (I finish ringing up his order, give him his drink, and his food, which has just come up.)

    Me: “Have a nice day, sir.”

    (I help the next person, then two women step up to my register.)

    Lady #1: “Hi, I’d like a #12, please.”

    Me: “I’m sorry, ma’am; we don’t have a #12. Did you want the #5 with 12 nuggets instead?”

    Lady #1: “Oh, yes! I’m so sorry! Didn’t mean to say that; I guess I was just thinking of the number I wanted and it came out wrong.”

    Me: “Don’t worry about it. It’s no problem at all.”

    Lady #2: “We’re paying together. I guess I shouldn’t order a #8 if I want nuggets, right?”

    (She’s grinning, so I know she’s joking. I laugh.)

    Me: “You’d really be surprised how often that happens, honestly—”

    (Customer #1 suddenly storms back inside and to my register, cutting in front of the women.)

    Customer #1: “You gave me the wrong thing! Why is there a sandwich in here?”

    Me: “Sir, if you’ll wait just a minute, I’ll finish this order and then help you, as there are no other customers in line.”

    Customer #1: “NO! I am in a hurry and you messed up my order!”

    (I already know what his problem is, but I’m not about to help him over the other women who were already at my register.)

    Me: “Sir, please wait just a minute, okay?”

    Customer #1: *ignoring me* “I ordered a nugget meal and got a sandwich! I demand you fix this for free! How hard is it to get my food right?”

    Lady #1: “Oh, go ahead. We’re not in a rush.”

    Me: “Are you sure, ma’am?”

    Lady #2: “Yeah, it’s fine.”

    Me: “Okay. Now, sir, may I have your receipt?”

    (He thrusts it in my face.)

    Customer #1: “I ordered an #8 and I got this sandwich!”

    Me: “Sir, I’m sorry, the #8 is our chicken club sandwich. I remember taking this order a few minutes ago, and I repeated your order to you to make sure it was right. You did say it was.”

    Customer #1: “I wanted the nuggets, idiot! How hard is it to know I wanted the 8 nuggets?”

    Me: “I do apologize, sir—”

    Customer #1: “Don’t apologize! Fix! It! Now!”

    Lady #1: “Sir, you need to calm down. I ordered the wrong thing by accident, too, but I’m not acting like a child about it. If you ordered wrong and told her it was right when she repeated your order, it’s your own fault. Buy the nuggets if you want, but don’t make them give you free food over your own mistake.”

    Lady #2: “And you’d better hurry if you’re in such a rush.”

    Customer #1: “Fine! Do you sell the nuggets by themselves?”

    (We do, and I ring up his order. He leaves in a huff after getting his nuggets.)

    Lady #1: “You weren’t kidding about people mixing those combos up, honey!”

    Can’t Read The Minds Of The Mindless

    | Rockwall, TX, USA | At The Checkout, Crazy Requests, Food & Drink

    (I work at a steakhouse where we think and act guest first. There are never customers only guests.)

    Guest: *talking on phone*

    Guest’s Wife: “He’ll take a sweet tea.” *rattles off the rest of the drink order*

    Me: “Yes, ma’am.”

    Guest: “Why didn’t you ask me what I wanted to drink?”

    Me: “I didn’t want to interrupt your phone call, sir. Can I go ahead and get your order for you?”

    Guest: *looks at me strangely for a few moments*

    Guest’s Wife: “Did you get all that, sweetheart?”

    Me: “I’m sorry, sir, you didn’t actually say anything. What can I get you?”

    Guest: “Well, you should know. I was thinking it very loudly.”

    Me: “I’m sorry, sir, could you please repeat what you would like to eat?”

    (The guest tells me and as I walk away loudly says to his wife:)

    Guest: “This is the worst customer service I’ve ever had! What kind of waitress can’t just tell what I’m thinking?!”

    Don’t Hand It To Racism

    | Chicago, IL, USA | Bigotry, Bizarre, Food & Drink

    (I used to work at a cookie shop at the mall. At this point the customer’s cookie is wrapped and put on the counter in front of me so I can handle her money.)

    Customer: “Where is my cookie?”

    Me: *points* “It’s right there.”

    Customer: “Well, why didn’t you hand it to me?”

    Me: “I’m sorry, ma’am.”

    (I pick up the cookie and hand it to her.)

    Customer: “What, do you not touch black people or nothing?!”

    (I have no idea how to react to this as she stomps off.)

    Saved His Bacon

    | SC, USA | Extra Stupid, Food & Drink

    (I’m taking the food to an eight-top table, and everyone gets their food. One customer has ordered a breakfast sandwich on a bagel. The way that we make the sandwiches is by wrapping the meat and cheese in the eggs. It’s basically a folded omelet placed on a bagel. I can tell that the man is a little confused looking at his food, so I wait for him to ask the question.)

    Customer: “I ordered bacon. Where is the bacon?”

    Me: “The bacon is wrapped up in the eggs, and you will find it as soon as you bite into it.”

    (I then go on to ask if there is anything else I can do for the table. For the most part, everyone is fine, and I only have to get a couple of drink refills. However, before I am able to turn around to leave, he asks again:)

    Customer: “Where is my bacon? I ordered bacon on my sandwich?!”

    Me: *looking at him in the eye* “Sir, it is wrapped up inside the eggs. I promise it is there.”

    (I make a quick exit to get the refills and then come back. When I return, I notice that he still has not touched his food, and I am beginning to feel a little annoyed. Unsurprisingly, the first thing he says when I walk in the room is:)

    Customer: “I ordered bacon on my sandwich, and there is no bacon on my sandwich.”

    (Once again I let him know that the bacon is in fact on the sandwich, and that he can’t see it because it is wrapped up in the eggs. Other people at the table begin to ask me random questions about the restaurant and the area, but in the background, all I can hear is him asking for his bacon. I finally turn to the man, and in a rather harsh voice say:)

    Me: “Sir, the bacon is wrapped up in the eggs. Could you please either take a bite of your sandwich or cut it in half to verify that the bacon is there before I leave?”

    (The table was completely quiet and was staring at me. He took a bite of the sandwich, and found that there was, in fact, bacon in the eggs!)

    Page 3/23012345...Last