November Theme Of The Month: Black Friday!

Things Are Looking Up

| Towson, MD, USA | Bizarre, Crazy Requests

(I am a trainer at a place known for its broccoli cheddar soup. Generally, our customers are pleasant, but recently one of my newer trainees was taking orders when a middle aged woman comes up to her.)

Cashier: “Hi! What can I get for you today?”

Customer: *rudely* “I’ll have [sandwich] and [soup]. To go.”

Cashier: “Okay! That will be [total]. Anything else I can do for you today?”

Customer: “You can get me your manager! Now!”

Cashier: *taken aback* “Oh… okay, sure thing!”

Manager: “Hi, what seems to be the issue?”

Customer: “This cashier kept looking at me!”

Manager: “…I’m sorry, she looked at you?”

Customer: “YES. She kept looking at me while taking my order! It was so disrespectful!”

Manager: *dramatically covers her eyes with her hand* “Oh, I am SO sorry, ma’am. Please excuse our disrespect!” *exaggeratedly fumbles for receipt with eyes closed* “Is there anything else we can do for you today?”

(The woman storms out without her food.)

Cashier: *to me* “Can I go on break and not look at anyone for a few minutes?”

Giving You A Tip Right Back

| Novi, MI, USA | Bad Behavior, Bigotry, Food & Drink

(It is shortly after nine on a Monday night. I have not had a single table since seven so the cook, who is the owner’s son and my age, and I decide to close up shop early. On a regular Monday we close at ten so we are only closing 45 minutes early. Then all of a sudden the phone rings while I am closing up the cash register. Seeing as we are the only two in the restaurant I answer on speaker phone so I can still use my hands to count the drawer.)

Me: “Thank you for calling [Restaurant]. How can I help you?”

Customer: *irate* “Yeah why the f*** are your doors closed?”

Me: “I’m terribly sorry, sir. The owners have chosen to close a bit early tonight. So sorry for the inconvenience.”

Customer: *growing more irate by the word* “Well, you know WHAT?! I can’t believe this s***! I am a regular customer who spends a good amount of money here and am here multiple times a week.”

Me: “Again, I apologize, sir. I would love to have something made for you, but all the grills are shut off and it would take quite a while for them to heat back up. I don’t make the rules; I abide by them.”

Customer: “Yeah? Well some of us don’t have a f****** wife or girlfriend at home to cook dinner for us and we work late! I was just in there the other day and I left the waitress a very good tip, and I didn’t have to do that!”

(Mind you I was the SERVER he referenced, and indeed he is a regular customer. Where he went wrong was the comment about the great tip he left, and the onslaught of curse words.)

Me: *firmly but politely* “Well, sir, again I am very sorry for the inconvenience regarding this evening. But may I add that I was the server that you tipped the other night and while yes, I appreciate your tip, 10 percent is hardly a ‘very good tip.’ Oh, and another thing, with a piss-poor mouth like that no wonder you can’t find a lady to want to stay home and cook for you when you get home. Now I have to go. You’ve wasted a sufficient amount of my time.” *click*

(He came in later that week and apologized to me.)

I Have A Hangry

, | Germany | Crazy Requests, Food & Drink

(I am a waiter in a small bar on campus of the local university. Accordingly, most of our customers are students. I am taking an order from a customer.)

Customer: “I’d like to order a baked potato. I’d also like a dipping sauce along with that but it has to be vegan!”

Me: “Well, I don’t know for sure which of our dipping sauces are vegan. I’ll just ask in the kitchen real quick if you don’t mind.”

Customer: “No, you will stay right here! I’m hungry. I want to order NOW!”

Me: “Of course, but like I said: unfortunately, I don’t know which of our dipping sauces are vegan.” *I hesitate for a moment and add* “I’m pretty sure our ketchup is vegan, though.”

Customer: “Ugh, no thank you! What dips do you offer, then?”

Me: “We usually serve sour cream with our baked potato. We also offer Asian, mango, chili, and curry dipping sauce as well as mayonnaise and ketchup.”

Customer: “Well, what about your mango dipping sauce? Is it vegan?”

Me: “Unfortunately, I do not know that for sure. I would reckon it is. However, if I could just check with our cooking staff I could offer you a more helpful response. It won’t take a minute!”

Customer: “No, I don’t want to wait! Just give me sour cream.”

Me: “Are you sure about that? Sour cream is certainly not vegan.”


Me: “All righty, then!”

(When I served her the baked potato (with non-vegan sour cream) she apologized to me for being a nuisance. She explained that she tends to get pretty cranky when she’s hungry.)

Smiles Can Go Miles

, | DE, USA | Awesome Customers

(I work mostly morning shifts at a mall food court. I love it, because it’s slow and I can people watch, and most of the time when I do get customers, they’re either senior citizens, mall employees, or moms with babies, and they’re all wonderful. I’ve been working there for a couple of weeks when an old man walks up to me.)

Me: “Hi, how are you?”

Customer: “You know, I’m in here pretty much every day, and I see you watching people and smiling and laughing, and it always makes me happy. I just wanted to make sure you know that there’s a lot of bad stuff going on in this world, but if you keep smiling, things will start to get better.”

Me: *beaming* “Thank you.”

(He nods at me and walks away. My manager walks up from the back and grins at me.)

Manager: “Keep smiling, my friend.”

(I’ve been working there for four months now and that’s still the best thing that’s happened to me on the job.)

Causing An Infraction

| Nashville, TN, USA | Food & Drink, Math & Science

(As at many restaurants in the South, we have extremely sweet iced tea. It is common for guests to order “1/2 & 1/2 tea.”)

Me: “What would you like to drink?”

Guest: “I want some 1/2 & 1/2 tea, but I want more sweet than unsweet.”

Me: “That’s not how fractions work…”