November Theme Of The Month: Black Friday!

Allergic To Common Sense, Part 7

| Anaheim, CA, USA | Crazy Requests, Extra Stupid, Food & Drink

(I am a training to transition from host to server at a popular chain restaurant. It is my first time shadowing someone and I encounter why serving is so frustrating.)

Customer: “I’ll have the Cranberry Balsamic Chicken Salad, please.”

(I deliver it to her.)

Customer: “Excuse me, what kind of dressing is this?”

Me: “It’s balsamic dressing.”

Customer: “Oh, balsamic?”

Me: “Yes, would you like some more on the side?”

Customer: “No… I’m allergic. I can’t have balsamic dressing.”

Me: “I’m so sorry!”

Customer: “This is the wrong salad. I need a new one.”

(I bring out the menu and explain her options to her.)

Customer: “I’d like this one.” *points to a photo of the salad she just received*

Me: “So, you’d like the salad you have now?”

Customer: “No. I can’t have balsamic.”

Me: “I can do a different kind of dressing for you. We have ranch, blue cheese, hon—”

Customer: *interrupting me* “No. No, I don’t want any of those. I want this one.” *points to the salad again*

Me: “That one comes with balsamic dressing. It’s called the “Cranberry BALSAMIC Chicken Salad, but you can choose from any of these dressings from the list right here instead of the balsamic.”

Customer: “I’ll just have a burger.”

Allergic To Common Sense, Part 6
Allergic To Common Sense, Part 5
Allergic To Common Sense, Part 4

Can’t Save This Bacon

, | Australia | Crazy Requests, Food & Drink

(I work at a popular fast food restaurant that allows customers to make a large range of changes to their food which we occasionally get wrong, but we are always happy to fix.)

Customer: “I ordered no bacon on this burger, but you’ve put bacon on it. I’d like a fresh burger.”

Me: “We are very sorry, madam; we will get that fixed straight away.”

(I then signal to the manager who tells the chef to remake the burger fresh as is custom but take off the bacon. He then proceeds to throw the old burger in to the waste bin which is in view of the customer. She waits until the burger has been freshly made and then decides to complain again.)

Customer: “This burger is still no good.”

Me: “I’m not quite sure I understand. There is no bacon on this burger. Is there another problem?”

Customer: “Yes, you did not make a fresh burger. I heard the man tell them to take the bacon off this one.”

Me: “Ah, I understand the confusion but that is just how we communicate specific orders. We are referring to the way the burger is usually made and removing the bacon from the recipe, not your original burger. I assure you that this is a freshly made burger that hasn’t had any bacon on it.”

Customer: “I don’t believe you. I think he took the burger out back and just took the bacon off.”

(My manager then proceeded to go through the waste bin until he found the ladies original burger and produced it for her. She was still unhappy and decided she wanted a refund, and both burgers went in the trash.)

Things Are Looking Up

| Towson, MD, USA | Bizarre, Crazy Requests

(I am a trainer at a place known for its broccoli cheddar soup. Generally, our customers are pleasant, but recently one of my newer trainees was taking orders when a middle aged woman comes up to her.)

Cashier: “Hi! What can I get for you today?”

Customer: *rudely* “I’ll have [sandwich] and [soup]. To go.”

Cashier: “Okay! That will be [total]. Anything else I can do for you today?”

Customer: “You can get me your manager! Now!”

Cashier: *taken aback* “Oh… okay, sure thing!”

Manager: “Hi, what seems to be the issue?”

Customer: “This cashier kept looking at me!”

Manager: “…I’m sorry, she looked at you?”

Customer: “YES. She kept looking at me while taking my order! It was so disrespectful!”

Manager: *dramatically covers her eyes with her hand* “Oh, I am SO sorry, ma’am. Please excuse our disrespect!” *exaggeratedly fumbles for receipt with eyes closed* “Is there anything else we can do for you today?”

(The woman storms out without her food.)

Cashier: *to me* “Can I go on break and not look at anyone for a few minutes?”

Giving You A Tip Right Back

| Novi, MI, USA | Bad Behavior, Bigotry, Food & Drink

(It is shortly after nine on a Monday night. I have not had a single table since seven so the cook, who is the owner’s son and my age, and I decide to close up shop early. On a regular Monday we close at ten so we are only closing 45 minutes early. Then all of a sudden the phone rings while I am closing up the cash register. Seeing as we are the only two in the restaurant I answer on speaker phone so I can still use my hands to count the drawer.)

Me: “Thank you for calling [Restaurant]. How can I help you?”

Customer: *irate* “Yeah why the f*** are your doors closed?”

Me: “I’m terribly sorry, sir. The owners have chosen to close a bit early tonight. So sorry for the inconvenience.”

Customer: *growing more irate by the word* “Well, you know WHAT?! I can’t believe this s***! I am a regular customer who spends a good amount of money here and am here multiple times a week.”

Me: “Again, I apologize, sir. I would love to have something made for you, but all the grills are shut off and it would take quite a while for them to heat back up. I don’t make the rules; I abide by them.”

Customer: “Yeah? Well some of us don’t have a f****** wife or girlfriend at home to cook dinner for us and we work late! I was just in there the other day and I left the waitress a very good tip, and I didn’t have to do that!”

(Mind you I was the SERVER he referenced, and indeed he is a regular customer. Where he went wrong was the comment about the great tip he left, and the onslaught of curse words.)

Me: *firmly but politely* “Well, sir, again I am very sorry for the inconvenience regarding this evening. But may I add that I was the server that you tipped the other night and while yes, I appreciate your tip, 10 percent is hardly a ‘very good tip.’ Oh, and another thing, with a piss-poor mouth like that no wonder you can’t find a lady to want to stay home and cook for you when you get home. Now I have to go. You’ve wasted a sufficient amount of my time.” *click*

(He came in later that week and apologized to me.)

I Have A Hangry

, | Germany | Crazy Requests, Food & Drink

(I am a waiter in a small bar on campus of the local university. Accordingly, most of our customers are students. I am taking an order from a customer.)

Customer: “I’d like to order a baked potato. I’d also like a dipping sauce along with that but it has to be vegan!”

Me: “Well, I don’t know for sure which of our dipping sauces are vegan. I’ll just ask in the kitchen real quick if you don’t mind.”

Customer: “No, you will stay right here! I’m hungry. I want to order NOW!”

Me: “Of course, but like I said: unfortunately, I don’t know which of our dipping sauces are vegan.” *I hesitate for a moment and add* “I’m pretty sure our ketchup is vegan, though.”

Customer: “Ugh, no thank you! What dips do you offer, then?”

Me: “We usually serve sour cream with our baked potato. We also offer Asian, mango, chili, and curry dipping sauce as well as mayonnaise and ketchup.”

Customer: “Well, what about your mango dipping sauce? Is it vegan?”

Me: “Unfortunately, I do not know that for sure. I would reckon it is. However, if I could just check with our cooking staff I could offer you a more helpful response. It won’t take a minute!”

Customer: “No, I don’t want to wait! Just give me sour cream.”

Me: “Are you sure about that? Sour cream is certainly not vegan.”


Me: “All righty, then!”

(When I served her the baked potato (with non-vegan sour cream) she apologized to me for being a nuisance. She explained that she tends to get pretty cranky when she’s hungry.)