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    Customer Service Is Over(reaction)

    | State College, PA, USA | At The Checkout, Bad Behavior, Food & Drink, Language & Words

    (In the restaurant I work in we’re allowed to talk back to the customer if they’re being out of line. We’re open late, so a large portion of our customers are well past drunk. This occurs on an otherwise slow Sunday night.)

    Me: “Hi, what can i get for you?”

    Customer: “I want some chicken tenders and some fries. Do you have something like that?”

    Me: “Sure, you can get the combo platter for [price], unless you want a side of sauce. Then it’ll be a bit more.”

    Customer: *heavy sigh* “How much is a side of sauce in this f****** dump?”

    Me: *instantly irritated because I’ve been nice so far* “Excuse me? Did you just call my store a f****** dump?”

    Customer: *stares blankly at me*

    Me: “You can leave now.”

    Customer: “Why? I was just kidding.”

    Me: “It didn’t sound like you were kidding when you insulted my place of business. It also wasn’t even remotely funny, so I don’t know how you could consider that kidding.”

    Customer: “But I was just kidding. I really want the food.”

    Me: “So you want to insult me, and then have me smile and serve you? No. It’s not gonna happen. You and your friends can leave any time now.”

    Customer: “Why?”

    Me: “Because I don’t appreciate your attitude, and I don’t want to serve you. Did I call you f****** ugly?”

    Customer’s Friend: “That’s uncalled for!”

    Me: “Why? I was just kidding. That makes everything better, doesn’t it?”

    (They ended up leaving, looking confused as to why I was upset. The other customers were laughing at them as they left. I told the owner of the store about it the next day. He just laughed.)

    Board-ering On Insane

    , | WY, USA | Extra Stupid, Food & Drink

    (I work at a Mexican fast food restaurant and some of our tacos come with a cardboard sleeve to help keep the ingredients from spilling. A customer orders one to try. A few moments later I see my register worker staring in amazement into the lobby. It turns out the customer is taking bites out of his taco AND the cardboard instead of removing it. We watch as he eats the whole sleeve with his taco. A few moments later…)

    Customer: “I just wanted to say I loved my burrito but the taco seemed dry.”

    Me: *trying to keep a professional face* “I’m sorry about that, sir. Let me make it up to you by making you another for free.”

    (My coworkers and I made another taco and made sure no sleeve was on it. He smiled and sat down and ate the taco. We’re still not sure he realized what he did.)

    Snickering At The Service

    , | Sylva, NC, USA | Bizarre, Crazy Requests, Food & Drink

    (I work at a sandwich shop during my first few years of college. One day during a slow period my two coworkers see this lady come inside on the security cameras. My coworkers immediately say ‘not it!’ so I go up to take care of this woman’s order. The lady is already irritated and being short with me, over something like she’s late or she’s had a bad day. The order is going along fine until we get to the part where she tells me what veggies she wants.)

    Customer: “And now I want the snicker cheese.”

    Me: *confused* “The what?”

    Customer: “The snicker cheese.”

    Me: *still confused* “…like the candy bar?”

    Customer: “Yes, the cheese that tastes like the Snicker’s candy bar.”

    (It turns out she wants the parmesan oregano. I can tell you from experience parmesan oregano tastes nothing like a Snicker’s candy bar. After finishing the woman’s order, I go back and my coworkers ask me what was up with her. I tell them what she said and they both just kind of give me this weird look.)

    Me: “You don’t believe me, do you?”

    Coworker: “No, I believe you. Something that stupid can’t be made up.”

    Closing Time Crime

    , | WA, USA | At The Checkout, Food & Drink, Liars & Scammers, Theme Of The Month

    (I work at a fast food restaurant that closes at 9:30 pm. A customer comes in just before then, as I am helping close up for the day.)

    Customer: “Hi. I ordered an eight-piece fried chicken during my lunch break, and got baked instead.”

    Me: “All right, sir. I’m terribly sorry. Do you want a refund or a correct order?”

    Customer: “I’d like what I ordered, please. The eight-piece fried chicken meal.”

    Me: “Sure, sir. We’re about to close, so at this point at night, we aren’t making the fried chicken anymore.”

    Customer: “What? But you’re a fried chicken place!”

    Me: “Yes, we are, but we’re also closing for the night.”

    Customer: “Okay, so, can I get an order that’s the same amount of money?”

    Me: “No problem. I just need the receipt and I can get you that, sir.”

    Customer: “The receipt? Oh, I think I threw that away.”

    (I look at him apologetically. I cannot correct an order or give a refund without the receipt.)

    Me: “What? Sir, I cannot give you your meal without the receipt.”

    Customer: “What? It’s just a piece of paper, I had the wrong order earlier and now I want what I paid for!”

    Me: “Sir, we fill out hundreds of orders around lunch time and I would not be able to find your order among them.”

    Customer: “I WANT MY FRIED CHICKEN!”

    Me: “Sir, please lower your voice. We don’t have the fried chicken, and without your receipt I can’t give you a refund.”

    Customer: “[Other Fast Food Chain] doesn’t need receipts to give me my food!”

    Me: “Sir, I am fairly sure they do. Look, it’s closing time but I can try to look through our computer system to find your order.”

    (He suddenly backs down a bit, from menacing to nervous.)

    Customer: “No, no, that’s okay. I’ll just go get dinner somewhere else.”

    (He leaves quickly. My manager walks over to see what it was about, and after I tell him, he shakes his head.)

    Manager: “I’m willing to bet there was no receipt, and he was just after a free meal!”

    The Breast Awareness

    | USA | At The Checkout, Bad Behavior, Rude & Risque

    (During October we have a Halloween costume contest at work. I work at a family-friendly restaurant and my costume is not very revealing. I am in an alcove putting an order into the computer when a customer with an alcoholic beverage in his hand walks up to me and blocks me in the alcove.)

    Customer: *looking at my chest* “I just wanted to check.”

    (Thinking he wanted to look at my name tag in order to vote for my costume, I turned towards him.)

    Customer: *gesturing towards my breasts* “Nice.”

    Me: “…”

    Customer: “You’re SUPPOSED to say THANK YOU!”

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