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    Ketchup Me Right Or Don’t Ketchup Me At All

    , | Windsor, ON, Canada | Food & Drink, Top

    (I am a manager at a popular fast food restaurant and currently serving customers in the drive thru. I have a headset on to hear what customers are saying at the speaker.)

    Coworker: “Hi there, how can I help you?”

    Customer: “Yes, I just came through here and got small fries, and I got NO ketchup! I want new fries WITH ketchup!”

    Coworker: “Okay, sorry about that ma’am. Just pull to the second window and our manager will help you.”
    (I prepare the new fries and put them in a bag, and make sure to grab a handful of ketchup packets to accompany them as she comes up to my window.)

    Me: “Sorry about that, ma’am! Here you are. The fries just came up!”

    Customer: “How can you give someone fries with no ketchup!”

    Me: “Sorry, ma’am! Have a good day!”

    (Thinking that would be the end of ketchupgate, I resume my other regular duties. Ten minutes later, the same woman, now irate, storms into the lobby and up to the counter with her food bag in hand.)

    Me: “Hi there, ma’am, is there anything I can help you with?”

    (She overturns her empty bag and several unopened ketchup packets spill onto the counter.)

    Customer: “You gave me nine ketchup packets for one small fries?!”

    Me: “I’m sorry?”

    Customer: “You gave me NINE KETCHUP PACKETS for ONE small fries! Are you trying to be smart?!”

    Me: “Ma’am, didn’t you return to the drive thru for the sole reason of getting ketchup?”

    Customer: “But NINE ketchup packets?!”

    Me: “I’m sorry ma’am, I suppose I just wasn’t aware of how much ketchup you wanted.”

    Customer: “I demand to speak with your manager!”

    (I look at my uniform and then the surrounding crew members’ uniforms. My uniform is quite clearly different from all others.)

    Me: “I am the only manager on duty, ma’am.”

    Customer: “YOU’RE the manager?!”

    Me: “Yes.”

    Customer: “And you gave me NINE packets of ketchup?”

    Me: “Yes.”

    Customer: “Well what do you have to say for yourself?”

    Me: “I suppose I am pleased to know that I was able to go above and beyond your expectations for ketchup sustenance.”

    Customer: *storms off muttering incoherently*

    Rare, Medium, And Free

    | Covington, LA, USA | Food & Drink

    (This occurs on a very slow day. I’m the only person working the cafeteria and register.)

    Customer: “I finally found a decent meal down here!”

    (She proceeds to show me her tray. It consists of various food items and drinks, one if which is a burnt pork chop. I ring her up anyway, as the customers serve themselves.)

    Customer: *looking at the receipt* “You charged me $1.90 for that pork chop?”

    Me: “Yes, ma’am. That’s the price of the pork chops.”

    Customer: “But it’s burnt.”

    Me: “If you don’t want that one, you can pick another.”

    Customer: “No, I wanted it burnt. I like my pork chops cooked really well. Can’t you give it to me for free?”

    Me: “You want a free pork chop because it’s burnt, but you wanted it burnt?”

    Customer: “I told you, I like my pork chops burnt!”

    Me: “Yeah, I can’t not charge you for the food if you’re still going to eat it.”

    Customer: “This is ridiculous! This cafeteria is just trying to rip us all off!”

    You Can’t Have Their Cake And Eat It Too

    | USA | Food & Drink

    (A family is holding a small birthday party. They bring their own cake and ask me to bring the birthday cake out with their ordered dishes. Now, I’m serving another group of customers.)

    Customer: *points to birthday group* “Can we have what they got?”

    Me: “Sure.”

    (The dishes are prepared and I bring them out to the table.)

    Customer: “You missed the cake.”

    Me: “That was their birthday cake. It isn’t on our menu.”

    Customer: “But you brought it out to them.”

    Me: “Yes, because it was theirs to begin with.”

    Customer: “So, can I have one too?”

    Me: “It isn’t ours. They got it elsewhere.”

    Customer: “I asked for everything they have.”

    Me: “We do not have the cake. It was their own.”

    Customer: “But I want one!”

    (This continues for several minutes, but they aren’t satisfied.)

    Me: *giving up* “Sorry, we are sold out of cakes.”

    Customer: “Why didn’t you just say so?!”

    Rude As Sin In Sin City

    | Las Vegas, NV, USA |

    Customer: “Wow, you’re ugly as sin.”

    Me: “I’m sorry?”

    Customer: “This is Vegas! You girls are supposed to be hot. I can’t believe they’d hire an ugly girl in Vegas!”

    Me: “Would you like me to get you a more attractive waitress?”

    Customer: “Yes, definitely!”

    An Empty Compliment Deserves An Empty Stomach

    | Brisbane, Australia | Food & Drink

    (I am working one day I am serving a man in his late 60′s.)

    Me: “Hi there, how can I help you today?”

    Customer: “Oh, hello! I like your hair!”

    Me: *taken aback* “Oh, thank you!”

    Customer: *beaming* “Just kidding!”


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