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    It Pays To Be Patient

    | Calgary, Canada | Awesome Customers, Money, Technology, Top

    (I am a waitress. One of my customers has just finished eating and is using a debit card to pay for his meal. The machine automatically includes a step giving the option to include a tip.)

    Customer: “I don’t understand technology. This machine isn’t working. It won’t let me leave a tip!”

    (The machine clearly gives three options: Leave a tip in a dollar amount, a percentage amount, or skip the tip.)

    Me: “Well, sir, you have three choices: a dollar amount, a percentage amount, or no tip. To choose one, press the button directly underneath it on the screen, and the machine will take you to the next step.”

    Customer: “Oh, okay!”

    (He proceeds to type in a dollar amount, but the machine does nothing since he has not chosen the dollar option.)

    Customer: “It still doesn’t work! They made this machine far too difficult to use!”

    Me: “Okay, well, I’ll just explain your options to you again…”

    (This time, I physically point to each of the three buttons as I explain the difference between the three options.)

    Customer: “Oh, okay!”

    (He again proceeds to type a dollar amount without choosing an option.)

    Customer: “The machine doesn’t work!”

    Me: “Okay, sir, if you want to add a tip as a dollar amount, press the first button there labelled ‘$’. The machine will take you to the next step, and then you can enter the amount you wish to leave.”

    Customer: “Oh, okay!”

    (He still doesn’t get it. I end up explaining about 7 more times until he finally pushes the button to proceed to the next step.)

    Customer: “Oh… well, that was easy! I don’t know why it took so long for me to understand that. Thank you for being so patient. I’m going to leave you $1 for every time you had to explain it to me!”

    (He ended up leaving me a $10 tip. His meal had only amounted to $25. Definitely one of the best customers I’ve had!)

    You Say Potato, I Say Epinephrine

    , | West Monroe, LA, USA | Food & Drink, Health & Body

    Customer: “I said I wanted tater tots, not fries.”

    Car Hop: “Ma’am, that is an order of tater tots.”

    Customer: “No, it’s not. I see a fry in there!”

    Car Hop: “It’s just one fry, ma’am. It wasn’t put in there on purpose.”

    Customer: “WHERE’S YOUR MANAGER?! I ordered tots, and that’s all I want! I’M ALLERGIC TO POTATOES!”

    Bigotry Gets Served, Part 2

    , | Orlando, FL, USA | Bigotry, Food & Drink, Top

    (This occurs in the middle of a quiet weekday afternoon while I’m working drive-thru. Since it’s slow, I’m simultaneously taking orders on headset, working the fountain making shakes and freezes, greeting people at the window, taking their money, and passing out the orders.)

    Customer: “I want an orange freeze.”

    Me: “Alright, sir. Will that be a medium or large?”

    Customer: “Large. It’s hot out.”

    Me: “Yes, sir, it is. That’ll be [price]. Please pull around to the window.”

    (As he pulls around, I’m already at the fountain, mixing his order. I have time to pour it into the cup and meet him at the window as he pulls up. He’s driving an old beat up pick-up truck with the bed’s cap windows covered in fishing stickers.)

    Me: “Good afternoon, sir. That’ll be [price].”

    Customer: “Ya see here, this is why I like this place! Ya actually got an English speaker on both ends. Not like them other places down the road that only seem to hire damn Mexicans and Puerto Ricans. Can’t understand them f***ing sp**s on the speaker. You wanna to live in this country, needa learn the language!”

    (He hands me the cash, I enter it, and hand him his drink and change.)

    Customer: “I wanna thank your boss for hiring an American instead of some wetback. Go get me your manager, boy!”

    Me: “Absolutely, sir. Just a moment please…”

    (I turn half around and call back for my assistant manager.)

    Me: “Hey José, a customer wants to talk to you.”

    (My obviously Puerto Rican boss immediately steps around the corner into view.)

    José: “Yes?”

    Customer: *turns red and speeds out of the drive-thru*

    José: “What was that about?”

    Related:
    Bigotry Gets Served

    Saved By The Buff Belle

    , | USA | Awesome Customers, Bigotry, Food & Drink, Top, Wild & Unruly

    (Note: In this case, the cashier has made an error and given the customer the wrong item. However, it doesn’t justify what transpires next…)

    Customer: “I did NOT order this salad, you stupid bimbo!”

    (The customer throws the salad right at the cashier.)

    Cashier: “Hey!”

    Customer: “I did NOT order a f***ing salad!”

    Cashier: “Oh, I’m so sorry. That was my mistake.”

    Customer: “I want my entire order free!”

    Cashier: “I’m sorry, sir, but it does not work that way. I sincerely apologize for the error.”

    Customer: “I want my food free!”

    (The customer throws the rest of his food at the cashier, hitting another cashier who has stepped over to help wipe the mess. The manager, who has seen everything happen, speaks up.)

    Manager: “Sir, you do not do that to my employees. I’m going to have to ask you to pay not just for your order, but the salad that you have now ruined.”

    Customer: “Who are you, and what gives you the right to demand that?!”

    Manager: “I am the manager.”

    Customer: “No, you’re not. You’re a woman!”

    Manager: “I assure you, I am. This is my name tag.”

    (The manager presents her name tag, which says “Robin.”)

    Customer: “You stole that off your real manager, a man! Females spell it R-O-B-Y-N!”

    Manager: “I’m sorry if it’s confusing, but I am the manager, and that is how my name is spelled. Nevertheless, I’m going to ask you to pay for the food you threw and apologize.”

    Customer: “I want my food free! That’s it!”

    (Suddenly, a short but very muscular woman shows up and drags the customer from the counter to a wall. She is a customer who has also been watching the commotion.)

    Woman: *to the customer* “You, pay up, or you’ll have ME to deal with!”

    Customer: “Um, okay! Okay!” *pays and leaves immediately*

    (The woman who saved the day? She got a free meal!)

    The Less This Employee Nose, The Better

    , | Kennebunk, ME, USA | Bizarre, Food & Drink, Health & Body

    (Our store has just started their avocado promotion which seems to be very popular.)

    Customer: “My husband wants avocado on his sandwich… weirdo!”

    Me: “Yeah, I’m not a big fan either, to be honest.” *starts putting avocado on her sandwich*

    Customer: “Ew! I don’t know how he can cut an avocado in half and just scoop out the guts. Gross!”

    Me: “Oh, does he?”

    Customer: “Yeah! It’s so nasty! He’s so weird! If I want to eat anything green and goopy, it better be coming out of my own nose!”

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