Un-Sue-table Behavior

, | MA, USA | Liars & Scammers, Top

(The fast food restaurant I work in has two areas. One is a large area where you order food at the counter and that contains several tables. The second is only a few feet below the first and is accessed by walking down two stairs. At the time of day, we have a section roped off since the restaurant is nearly empty. Two women walk up to the counter: a middle-aged woman and an elderly woman who appears to be her mother.)

Middle-aged Customer: “Hi, we’d like to order two breakfast meals, please.”

(As I take her order I notice the elderly customer glance behind her at the roped-off stairwell. She then starts to take two steps backward towards the stairs.)

Me: “Ma’am, please watch your step. There is a small set of stairs behind you.”

(The elderly customer glances behind her again, and then takes another few steps backward.)

Me: *repeating* “Ma’am, there is a set of stairs behind you. It is roped off, but please be careful because I don’t want you to fall or get hurt.”

(The elderly customer continues to step backwards, but before I can stop her, she dramatically falls backwards over the steps.)

Elderly Customer: “I just fell over your stairs! They weren’t properly secured! I think I hurt myself. I’m going to sue you personally, and this restaurant!”

Middle-aged Customer: *rolling eyes and not even turning around* “Mother, get up off the floor and come over here and get your breakfast. You aren’t hurt and you’re not suing anyone.” *to me* “Just ignore her. She tries these stunts everywhere she goes. Thankfully I drove here and not her. This is how she lost her driver’s license as well!”

The UK Is Football Mecca

| OH, USA | Bigotry

(I am a server at a popular bar and restaurant in a college town in Ohio. On Sundays, we are allowed to wear jerseys of our favourite teams. The following occurs when I approach a table on Parents’ Weekend wearing a Manchester City jersey with the Etihad Airways kit.)

Me: “Good afternoon, welcome to [restaurant].”

Woman: “I can’t believe they allow you to wear that! That shirt is horribly offensive!”

Me: “I’m sorry?”

Woman: “Etihad? What is that? Some ‘Muslim Brotherhood’ thing, no doubt. We live in a Christian nation, you know! We don’t need any of your type around here!”

Me: “Um, ma’am, I was raised Catholic. This is a soccer jersey from Manchester City, in the UK.”

Woman: “I can’t believe they’d let a terrorist serve us in a place like this! We’re leaving!” *storms out*

This Boss Gets More Than Just The Check

| New Orleans, LA, USA | Awesome Customers, Food & Drink, Top

(A young gay couple has become my favorite regulars at the small restaurant where I work. One day as I am talking with them, an older, more conservative-looking man walks past us to the To-Go pickup area. He stops short next to us, and in the same moment, I see one of the young guys look down with a panicked expression at where he is holding his boyfriend’s hand.)

Older Man: “James! I didn’t know you ate here!”

James: *uncomfortable* “Oh yeah, um… it’s half way between work and my… boyfriend’s work, so.”

Older Man: *glances at James’ boyfriend* “Oh.”

(There is an awkward pause, where we all just stare at each other.)

Older Man: “I’m sorry, I’m being rude.” *offers his hand to James’ boyfriend* “I’m Mike, James’s boss. Very nice to meet you. We all love James in the office.”

James’ Boyfriend: “Oh! Nice to meet you too! You know, James is always talking about how much he looks up to you.”

(James is so visibly relieved that he is near tears. The three makes some more small talk before the older man heads off to pick up his lunch. I end up taking his payment and he quietly asks me to pay for James and his boyfriend’s meal as well.)

Older Man: “You know… when I was growing up, I was taught that being gay was bad, a sin. But that young man is the brightest kid I’ve ever known, and I can’t see a d*** thing wrong with him…” *pauses* “…or his boyfriend.”

(He smiles at me and then walks away without another word. To this day, I can’t think about the look on James’s face when I told him that his boss paid for his nearly $100 meal without wanting to cry.)

He’s One Slice Short Of A Pie

, | Grand Rapids, MN, USA | Bad Behavior, Bizarre, Food & Drink, Theme Of The Month

(I have returned from delivering a pizza to the last customer of the night. Upon returning to the store, it is after closing time, so we begin cleaning and closing the store. The phone rings; we normally don’t answer the phone after closing time, but since I recognized the name on the caller ID as my last delivery, I decide to answer it.)

Me: “Thanks for calling [restaurant]. I’m sorry we’re closed, but how can I help you?”

Customer: “Yeah, I just had a pizza delivered and there’s a problem.”

Me: “I’m sorry to hear that. What is the problem, exactly?”

Customer: “Well, this has got to be some sort of joke or something.”

Me: “Okay, what is the problem?”

Customer: “I just sat down to eat my sausage pizza, and 7 of the 8 pieces are just fine, but the 8th piece doesn’t have any sausage on it.”

Me: “I’m sorry, that shouldn’t have happened. How about I give you a $2 discount on your next purchase?”

Customer: “Sure.”

Me: “Okay, sorry again. Have a nice night.”

(Before I can even turn around to walk away, the same caller ID rings again, so I answer.)

Customer: *yelling very angrily* “I’m so mad right now! I can’t believe what I’m looking at! What, are you messing with me not putting sausage on one of the pieces of my pizza?!”

Me: “I’m sorry, sir, it was an accident. Sausages are small and round, I’m sure after they were put on the pizza they rolled around when the cheese was applied. How about instead of a $2 discount, I mark you account for a free pizza on your next order? Would that fix it for you?”

Customer: *calm now* “Yeah, that would be great, thanks.”

(We once again finish the call and hang up. Again before I can turn around the phone rings with the same caller ID so I answer and greet the caller.)

Customer: “YOU MUST BE PLAYING A JOKE ON ME! This must have been done on purpose! I’m gonna come down there and cut your heads off!”

Me: “I’m sorry, sir! I just wanted to remind you that you’ll get a free pizza on your next order. Is that okay?”

Customer: *calms down again* “Yeah, thanks.”

(I quickly got off the phone while he was calm. We then quickly locked up and went home for the night without cleaning up the store, in case he was truly coming down to cut our heads off.)

A Free Cup Of Kindness

| Redondo Beach, CA, USA | Awesome Customers, Food & Drink, Top

(I am having a pretty rough time, and I am not looking forward to work. I work in a small taco shack near the beach. My customers are often inexplicably rude, with a few exceptions. A girl walks up to the counter, and before I can ask what she wants to order she grins at me. Her smile is so genuine, I’m speechless.)

Girl: “How are you today?”

(I’m really surprised at this point.)

Me: “I’m, uh, I’m pretty good, thank you.”

Girl: “Oh, that’s good.” *smiles again*

Me: “Thank you… uh, what can I get you?”

Girl: “Oh, hmm… can I have a chicken taco and small drink, please?”

Me: “Sure, that will be 4.95.”

Girl: *digs through her purse* “I only have $4.02. Can I take off the drink, please?”

Me: “Oh yeah, sure.”

(I hand her the receipt and a empty drink cup.)

Girl: *surprised* “Wait, I asked to take the drink off.”

Me: “I did. You made my day a whole lot better just by asking how I was and giving me a smile. Least I can do is buy you a drink!”

(She thanks me and gives me her prettiest smile yet before walking away. People should realize the difference a smile can make. It can change an employee’s whole day!)

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