Refunder Blunder, Part 9

, | Fort Worth, TX, USA | At The Checkout, Food & Drink

(I work in a large county hospital, and a national fast-food franchise has a facility in the hospital food court. I eat there very frequently, and this day I am in line behind a lady who is a family member of a patient. She orders a hamburger combo meal.)

Clerk: “Order #109 ready.”

Customer: “That’s mine! That’s mine!”

(She proceeds to carefully inspect every item in the bag, I guess to make sure she got every last French fry she was entitled to. She pulls out and holds up an apple fried-pie.)

Customer: “I did not order this!”

Clerk: *looking at the receipt* “Oh, no, ma’am, you surely didn’t. I’m sorry. But see, you weren’t charged for it either.”

Customer: “Well, I didn’t order it.”

Clerk: “No, ma’am, you didn’t. But you weren’t charged for it either.”

Customer: “But I don’t want it. Take it back and I want a refund.”

Clerk: “Well, we can’t take back food, but it’s ok. Just keep it. Our mistake. You weren’t charged for it.”

Customer: “But I didn’t order it and I don’t want it. Take it back.”

Clerk: “Really, it’s okay. Just keep it.”

Customer: “Well, I want a refund for it.”

Clerk: “But you weren’t charged for it. I can’t give you a refund for something you didn’t purchase.”

Customer: “It was in my bag and I didn’t order it.”

Manager: *stepping in* “Yes, ma’am, I understand. We made a mistake, but you weren’t charged for the pie. PLEASE just keep it with our compliments. No problem.”

(The customer slams the pie down on the counter and storms off with the rest of her order, muttering obscenities under her breath.)

Clerk: *looking at me* “Can I help you, Doc?”

Me: “I’d like an apple pie—”

Clerk: “Oh, don’t even start with me…”

Related:
Refunder Blunder, Part 8
Refunder Blunder, Part 7
Refunder Blunder, Part 6

A Dashing Hero

| ME, USA | Criminal/Illegal, Family & Kids, Food & Drink

(I worked at a Chinese restaurant where many people would dine and dash on the owner, who they knew couldn’t catch them due to having bad arthritis in both hands. This happens one day when I have just come into work.)

Old Lady: *comes in with her granddaughter and granddaughter’s best friend*

Me: “Just three, miss?”

Old Lady: “Yes.”

Me: *takes them to a table* “Anything to drink while you decide what you would like?”

Old Lady: “Pepsi.”

Granddaughter: “Sprite.” *giggling*

Me: “We have Sierra Mist. Is that all right?”

Granddaughter: “Yes!” *laughs*

Me: “…and you, miss?”

Granddaughter’s Best Friend: “I’ll have the same.” *smiling in an odd way*

Me: *nods and gets their drinks*

(They take another 10 minutes whispering before they ordered. They take a half hour ordering food which costs over $100.00. By now I’m suspicious.)

Me: *comes out of the other dining area in time to see them leaving without paying* “HEY!”

Granddaughter: *laughing and running*

Me: *grabs her by the upper arm* “Oh, H***, no! You will NOT dine and dash on MY shift, LADY!”

Old Lady: *comes in and hits me with her bag* “LET HER GO, YOU B****.”

Granddaughter: “OWWW! YOU’RE HURTING MEEE!”

Me: “I’m only squeezing enough to hold you! Now, lady! If you don’t stop hitting me, I will call the police!”

(An officer just happens to come in and I know him.)

Officer: “[My Name], are you having trouble?”

Me: “Can I do it just once?”

Old Lady & Granddaughter: *both pale and stop what they were doing*

Officer: *laughs* “Yes.”

Me: *I grab both women and yank them outside where I swing the granddaughter out, and release the old lady* “Your choice.”

(The old lady gave me the money for the bill, and a tip! The officer was laughing and my boss gave me a gift certificate for a free meal for my entire family!)

Incorrectly Prospecting Your Lack Of Prospects

, | London, England, UK | At The Checkout, Bad Behavior, Family & Kids, School

(I work in a fast food restaurant to earn some extra money while at university; I work at a branch quite far from my university in a popular shopping area so no one in my class knows. Most of the other people in my class are fairly well off and I don’t really fit in. I have colourful hair and three facial piercings. One day a girl from my class comes in with her mother and she notices me but doesn’t say anything as the mother steers her towards my station.)

Mother: “I’ve told you time and time again that you have to stay in education. You can’t just quit university because you’d rather spend time with your boyfriend.”

Me: “May I take your order?”

(The mother places order for them both and as I walk to fill the drinks I hear her say to her daughter.)

Mother: “If you drop out of university you’ll end up like that girl there, all filth and metal with no career or future prospects.”

Girl: “Actually, mum, she’s in my class and she works harder than most of us. She helps us all with our work if we get stuck and is really nice.”

(The mum was stunned into silence and I pretended not to have heard as I gave them their meal. The next day the girl asked if I wanted to go to a party with her!)

I Don’t Want To Wait. Oh Wait.

| MI, USA | At The Checkout, Bizarre, Food & Drink

Me: *answering the phone* “[Restaurant]. This is [My Name]. How can I help you?”

Customer: “Can you cook us a cheese pizza, and a pepperoni and beef pizza, and put them on the buffet? We are coming in to eat and we are in a hurry and don’t want to wait.”

(Even though we don’t normally do this, it’s a slow day, so I say okay. The customer and her friends arrive in about 10 minutes.)

Customer: “Are the pizzas we called ahead about ready yet?”

Me: “Yes, they were just put on the buffet for you.”

Customer: “Good, because we don’t want to wait.” *she looks at the menu* “Oh, can I order a 10-piece buffalo wings, too?”

Me: “Okay, but they take about 12-15 minutes to cook.”

Customer: “Oh that’s fine. We can wait.”

You Just Drank PP

| ON, Canada | Bizarre, Food & Drink, Language & Words

(A lady and her husband walk into the store and order two medium coffees, one with milk, and one with double cream and double sugar. It is required that we mark the lid in order to determine whose beverage is whose, so I mark the drink with double cream and double sugar. Usually for this I write ‘dd’ on the lid. I put the drink on the counter, and the lady walks over to pick up her drink. She looks at the drink and asks me why I put two ‘p’s on the lid.)

Me: “Ma’am, those are ‘d’s. The drink is facing the opposite way”.

Her: “Why don’t you put the proper “D”s on the lid?”

Me: “I use that to indicate decaf coffee.”

Her:“But the ‘d’ is not a real letter anyway; learn to write properly next time.” *walks off in a huff*

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