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    Upgraded Complaints

    , | MT, USA | At The Checkout, Bizarre, Family & Kids, Food & Drink

    (I used to work at the local big-name ice cream and burger restaurant eight years ago. The night shift lead is the owner’s son that was just a little runt when I worked there. On this trip through the drive thru I order a small ice cream cone for me and a blended drink for my husband. We get the drink, but while the cashier is taking another order he opens the window:)

    Shift Lead: “So, she accidentally made a large cone instead of a small one. Is that still okay?”

    Me: *I raise an eyebrow and scoff dramatically* “No! It. Is. Not. Okay! You are giving me more for my money and it’s just unacceptable!”

    Shift Lead: *grinning and handing me the cone* “Gosh darn us for giving you a free upgrade, right?”

    Me: “Gripe, gripe, gripe. Obligatory threat to complain to your father, young man!”

    Shift Lead: *laughing* “Yeah, you have a good night, too!”

    Trying To Explain In Black And White

    | Fairfax, VA, USA | Bigotry, Crazy Requests, Food & Drink

    (I’m the hostess at an upscale restaurant where all the tables are pre-set with silverware rolled up in black linen napkins. If a customer with white pants come in, we trade out their silverware with one rolled in white linen. This prevents any black lint or string that might’ve been on the napkin from being highly visible. I’m currently working a busy Saturday and the restaurant is about 3/4 full. I’ve just sat a group of four ladies at a booth. Three of them are black and are wearing black pants or jeans. The fourth lady is white and wearing white pants. I switch out her silverware.)

    Black Lady #1: “I CANNOT BELIEVE WHAT I AM SEEING!”

    Me: “Pardon?”

    Black Lady #1: “YOU JUST GAVE HER WHITE SILVERWARE BECAUSE SHE’S WHITE!”

    Me: “Oh, no, ma’am. We do this for everyone who—”

    Black Lady #1: “—IS WHITE?! GET ME YOUR MANAGER NOW!! I CAN’T BELIEVE ANYONE CAN STILL BE RACIST WHEN OUR PRESIDENT IS BLACK!!”

    (I was too shocked about being yelled at in front of the full restaurant that I just sulked away quickly and got my manager. I could feel everyone staring. After spending 10 minutes at the table explaining to them the real reason I exchanged the silverware and also pointing out that practically every other white person in the restaurant had black linen silverware, the manager agreed to run out a couple free appetizers on the house. We stopped giving out the white linen after that night.)

    Sour About The Sign

    , | Australia | At The Checkout, Bad Behavior, Crazy Requests, Food & Drink

    (I work at a kebab store at a football stadium and have just put a sign up to let customers know we have no sour cream sauce left.)

    Customer: “I will have sour cream for the sauce.”

    Me: “Sorry, sir, we have no sour cream.” *points to the sign*

    Customer: *picks up the sign and throws it behind him and jumps on it* “Now I’ll have extra sour cream.”

    Oreo-Slow

    , | Calhoun, GA, USA | Crazy Requests, Food & Drink

    (We have a guideline on how much to put in one of our ice cream items for each size. I work as a server and I make drinks and ice cream throughout the day. I particularly remember putting more in this item then what is accustomed to.)

    Customer: “Ma’am, what is this?!”

    Me: “It is the [item] you ordered, ma’am.”

    Customer: “Well there are absolutely no Oreos in this thing! It’s all vanilla ice cream!”

    Me: “I’ll have someone out shortly, ma’am.”

    (I fetch her treat myself and to my amazement see that she has ate half of it, and there are several chunks of Oreo inside of it. So instead of remaking it, I throw away the lid and spoon, and just remix the item.)

    Me: “Here you go, ma’am. This should be more than enough Oreo.”

    Customer: “There! Now why can’t you put this much in here all the time?!”

    Have A Hunch About Why They Want To Munch

    , | MI, USA | At The Checkout, Bad Behavior, Criminal/Illegal

    (Our fries take almost four minutes to cook and a customer has just ordered four large fresh fries. Two people have already told her there will be a wait on them. I notice a strong smell coming from her vehicle when she comes to my window.)

    Me: “Okay, ma’am, here are you drinks and your fries will be done in about three minutes. If you just pull forward a bit I’ll bring your order right out to you—”

    Customer: “Oh, h***, no! I ain’t waiting for my d*** food! Give me my food now!”

    Me: “I’m afraid your fries aren’t done-”

    Customer: “I don’t care! GIVE ME MY FOOD!”

    Me: “You ordered four large fresh fries-”

    Customer: “I WANT YOUR MANAGER!”

    Me: “Our fries take four minutes to cook. Two of my coworkers have already told you that you will be waiting on them. I apologize—”

    Customer: *still yelling* “I SAID GET ME YOUR-”

    Me: *yelling over her* “EITHER PULL FORWARD OR I’LL CALL THE COPS ABOUT THE STENCH OF MARIJUANA COMING FROM YOUR CAR.”

    Customer: *suddenly meek* “Uh… I’ll… I’ll just pull forward.”

    (I turn around to see my manager staring at me.)

    Manager: “I hope to God she doesn’t complain about you because I’d hate to write you up for that.”

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