I work at a bookstore that provides gift packing for your order. Packing something costs about €2. We also have online orders to be picked up at our store. On our website, you can order gift packing and you have to pay at the cash desk. I’m always doing gift packing and then answering orders so customers can pick it up and already have it packed.
Customer: *Walks to my cash desk* “Good afternoon, I’m here to pick up my order.”
Me: “Sure, what’s your name?”
There are two of my coworkers at that time.
Customer: “My name is [Customer].”
I start looking for his order. When I find it and show him his order, he seems to be angry.
Customer: “I didn’t want it to be packed. I need to put something inside this book.”
Me: “Well, you ordered gift packing and we do it immediately. You could write it in the notes that you want it to be packed later.”
Customer: “Well, can you unpack it, so I can put it in?”
I do what he wished for. My coworker approaches me and whispers.
Coworker: “Put it twice in his price.”
I scan his order and put packing twice in his price.
Me: “It will be €14.”
Customer: “Why that much?”
Me: “You had it already packed, but you wanted me to do it again. It’s for the double work and material.”
Customer: “I don’t get it. Why do I have to pay this much?”
Me: *Trying to be calm* “I already said it’s for the work and material I had to use.”
Customer: “I’m not paying for that.”
I delete the packing, as I haven’t repacked it yet.
Me: “It will be €10.”
Customer: “Where’s the packing?”
Me: “You said you were not going to pay it, so I deleted it.”
Customer: “But I want packing.”
Me: “Then you have to pay €14.”
Customer: “That’s too much.”
My coworker comes up to help me.
Coworker: “You made her pack it twice, so you have to pay it twice. Do you get it?”
The customer then paid for two packings and left without saying goodbye.
Related:
The Gift-Wrap That Keeps On Giving
