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    A Case Of Misbehavin’ Identity

    | Edmonton, AB, Canada | Top, Wild & Unruly

    (I am working in a post office inside a mall. I am in a rather secluded part of the store and usually only one or two customers are here at a time. This is my first night alone, and I have just learned this particular transaction about two hours earlier with my manager. The first meeting occurs with my manager there as a witness.)

    Customer #1: “I’d like to do a change of address, please.”

    Me: “Sure. I just need two pieces of photo ID and something showing your old address. It could be your driver’s license or a bill.”

    Customer #1: “I don’t carry ID with me. I don’t want to get mugged. I took the bus here just to do this. Can’t you do it anyway?”

    (Unfortunately, there is no way to do this. If I don’t write the information down on the form, it will be rejected and the customer’s money will not be refunded. I explain this to her several times, and mention TWO pieces of ID repeatedly. I also write this down on a note and hand it to her. She leaves, upset, and tells me she’ll be back later. Work continues as normal, until I see the same customer come back in the store two hours later. This is after my manager has left me alone for the night.)

    Me: “Hi there! So, you brought your ID?”

    Customer #1: *grumbles* “Yes. I can’t BELIEVE you made me bus it home and all the way back here for ONE STUPID CARD.”

    (At this point, I know she’s going to get even angrier. She’s only got one piece of ID, and I still can’t do the transaction.)

    Me: “I’m sorry, ma’am, but I need two pieces of ID.”

    Customer #1: “Are you f***ing joking?! ALL THE WAY HOME AND YOU STILL WON’T DO IT?!”

    Me: “I asked you for two pieces of ID, ma’am, several times. I even sent a note with you.”

    Customer #1: “YOU EXPECT ME TO READ A NOTE? ARE YOU STUPID? YOU HAVE ONE PIECE! THAT’S ENOUGH! JUST DO THE F***ING FORM!”

    (The customer is fuming, and there are other people in line behind her. I call my manager, who immediately remembers the customer and tells me to “just do the transaction anyways and she can lose her $40 if she wants to”, but by this time the woman is screeching while I’m on the phone.)

    Customer #1: “YOU ARE REFUSING ME SERVICE BECAUSE YOU’RE A RACIST, AREN’T YOU?! YOU F***ING RACIST!”

    (Suddenly, she vaults herself over the counter and grabs the nearest object—thankfully just a roll of kraft paper—and starts whacking me with it. Security happens to be passing by and they tackle the woman to the ground, kraft paper in hand, still screeching about my “racism” and “ignorance”. I go back to helping the customers that have been waiting.)

    Customer #2: “My god, that was the best thing I’ve ever seen! What the h*** did you do to her?!”

    Me: “Long story…I just needed more ID and she didn’t have it. What can I help you with?”

    Customer #2: “Oh, a change of address. But I only have one piece of ID…” *gets a sheepish look on his face* “You just spent the whole time I was in line explaining that you need two pieces of ID for this form, didn’t you?”

    Me: “Oh, um, yes… so, you know that I can’t do it then?”

    Customer #2: “Yeah, I just hoped for some hair pulling.” *slinks away*

    Customer #3: *grinning* “I have two pieces of ID, and I just want to mail this.”

    Me: “I’m so sorry you had to witness that, sir. You could use the drop box beside the desk next time. It’s right over there.”

    Customer #3: “Oh, I know. But I’m an officer and I wanted to witness that woman in case things went south.”

    (It turns out he really was an officer! He had the woman charged with assault and petty theft for taking the roll of kraft paper.)

    Plundered Pleasures

    | USA | Rude & Risque

    (I work in a department that deals with mail theft, identity theft, etc.)

    Customer: “This cost me $1000!”

    Me: “I’m sorry to hear it hasn’t arrived yet.”

    Customer: “They stole it! They knew it was the ‘pleasurable things’!”

    Me: “I’m sorry?”

    Customer: “D*** them! They stole the ‘pleasurable things’ to go in my special lady parts! I want you to tell the inspectors that!”

    Me: “I’ve put that in the notes.”

    Customer: “Read it back to me!”

    Me: *reading my notes*She has not received a package of personal items valued at $1000.”

    Customer: “That’s not right! You didn’t put in the bit about my special lady parts!”

    Me: “I’m sorry, ma’am. I was just summ—”

    Customer: “Tell them they stole the ‘pleasurable stuff’ for my special lady parts!”

    Me: “Okay, it now reads, ‘She has not received $1000 of pleasurable stuff for her special lady parts. She suspects that the postal workers were the thieves.’”

    Customer: “GOOD!”

    To Some, Time Is A Foreign Concept

    | Duncan, BC, Canada |

    (I’m standing behind the counter at the postal outlet. We have a stand in front of the counter with a sign that shows our hours in military time. I notice a customer staring at the sign for a very long time.)

    Me: “Can I help you?”

    Customer: “What is ’20:00′?”

    Me: “20:00 means 8 pm.”

    Customer: “Oh. You should put the times in English.”

    Sender To Return

    | Denver, CO, USA | Extra Stupid

    (A customer comes in and presents me with a package. I immediately note that he has the delivery address in the place of the return address, by standard postal conventions.)

    Customer: “I sent this package from here last week, and it came back to me.”

    Me: “Sir, you have your addresses in the wrong places.”

    Customer: “Why does it matter? Can’t the post office hire people who can read?”

    Me: “They can read just fine, sir. However, they do try to move quickly to get your mail out on time, so they look at the second address.”

    Customer: “That just means they’re stupid and they need to learn how to read. No wonder the post office is going out of business!”

    Me: “Sir, standard postal addressing conventions have the return address on top, and the delivery address on the bottom, and this is what postal employees expect to see. You have your ‘To’ and ‘From’ backwards.”

    Customer: “Oh, so now this is all my fault? They deliver it wrong and you tell me it’s my fault? I hope you don’t expect to keep business that way. I won’t be coming back. I’m going to UPS.”

    Me: “Have a good day, sir!”

    Next customer: *having witnessed entire exchange* “UPS is going to send it back to his house too!”

    Me: *nods*

    Don’t Tell The Methodists

    | Texas, USA | Religion, Top

    Customer: “I’d like 50 Christmas stamps, please.”

    Me: “What denomination?”

    Customer: *befuddled* “Oh, my, has it come to this? Um, give me 22 Catholic, 12 Presbyterian, 10 Lutheran and 6 of the Baptists.”


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