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  • Had It Up To Their Neck With Bad Customers
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    The Customer Is Not Always Copyright

    | TX, USA |

    Customer: “Can you make me a copy of this picture?”

    Me: “We can not copy this picture without a copyright release. It was professionally taken.”

    Customer: “Oh. Well, I took this picture.”

    Me: “Sir, you’re in the picture.”

    Customer: “Yeah.”

    Me: “Then, who was behind the camera?”

    Customer: “Some other guy…”

    Use Of Technology Is Undeveloped

    | San Antonio, TX, USA |

    (A customer brings in an SD card. He wants to transfer the files onto a CD.)

    Customer: “Miss, how many photos can I put on a CD?”

    Me: “It depends on the size of the files.”

    Customer: “4×6 inches. They’re all the same. I just want to know how many will go on one CD.”

    Me: “That’s a print size, not a file size. We can usually fit between 200 and 400 photos onto a single CD.”

    Customer: “No. It should always be the same. There’s only one size of picture!”

    Me: “No, sir. It can change depending on the camera settings. A high-resolution picture will take up more information space, even if it’s physically the same size.”

    Customer: “Don’t you go throwing all that fancy computer talk around. I just want to put these on a CD, as plain old 4×6 pictures. I don’t want any computers involved!”

    Driving On The Blind Side Of Caution, Part 2

    | Vancouver Island, BC, Canada |

    (An elderly woman is picking up some photos. She is wearing extremely thick glasses but still can’t seem to see very well. She’s squinting at the pricing sign on the wall.)

    Customer: “What’s that big sign say?”

    Me: “It’s a list of our prices for different sized photos.”

    (I read out the prices.)

    Me: “Here are your pictures. It comes to [price].”

    Customer: “Oh, thank you.”

    (She pulls out her wallet and holds it inches away from her eyes as she tries to find the right money.)

    Customer: “Is this bill a five or a ten?”

    Me: “That’s a five.”

    Customer: “Okay.”

    (She puts the bill on the counter and then pours some coins into her hand. After a few seconds of trying to see the coins, she holds her hand out to me.)

    Customer: “Would you mind counting the change out for me? The coins are so small!”

    Me: “No problem.” *counts change* “Have a good day.”

    (She pulls a set of car keys out of her pocket and walks out the door, leaving me and one of my co-workers with our mouths open.)

    Related:
    Driving On The Blind Side Of Caution

    Forensics For Dummies

    | Atlanta, GA, USA |

    Me: “Hi, what can I do for you?”

    Customer: “I have this group photo. Can you scan it and cut people out?”

    Me: “Yes, to an extent.”

    Customer: “I want the people in the front row taken out so I can see what the guy in the back row is wearing.”

    Me: “Um, it doesn’t work like that.”

    Customer: “Why not? He’s standing right there! If you take these people away, you can see all of him!”

    Me: “If I remove these people from the photo, all that will be left is nothing. Photos are two dimensional, not three dimensional.”

    Customer: “That’s not true! I’ve seen ‘em do it on CSI!”

    Just, Like, Smile And Nod

    | Delafield, WI, USA |

    (A bubbly teenager walks up to the counter with a roll of film in her hand.)

    Me: “Hi, how can I help you?”

    Teenage customer: “Like, how long does it, like, take to do one hour photo?”

    Me: “About 60 minutes.”

    Teenage customer: “Really?! Like, oh my gawd! That’s, like, so totally cool! Wait ’til I tell my mom it’s, like, totally not gonna take an hour!”

    Me: *smiles*


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