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  • Needs To Learn Copy-Right And Wrong, Part 2

    | MN, USA | Criminal/Illegal, History, Technology, Theme Of The Month

    (My photo lab has two self-serve machines for customers to order prints of their photos. They either put in electronic media, such as a CD, or camera memory card, or they can scan a print into the computer.)

    Customer: “What do I do first?”

    Me: “Well, we will scan your pictures, and then tell it what you want.”

    (The customer shows me an album of wedding photos that were taken approximately in the 1950s-60s.)

    Me: “Unfortunately, these are still protected by [United States] federal copyright law. For anything less than 75 years old, we need permission from the person hired to take the pictures.”

    Customer: “But how does the machine know they’re copyrighted?”

    Me: “Uh… it doesn’t. That’s my job. We look at each order before printing, to make sure we have proper documentation so we don’t break the law.”

    Customer: “Then how do you know they’re less than 75 years old?!”

    Me: “They didn’t have cars like that in the 1930s!”

    Related:
    Needs To Learn Copy-Right And Wrong

    Just Point And Spook

    | Michigan, USA | Extra Stupid, Technology

    Customer: *hands me a photo* “Hello there. Can you help me scan and make duplicates of a photo?”

    Me: “Sure thing! We just use this scanner here—”

    (At that moment, I look at photo and notice a white camera strap taking up half the photo. I can see the camera’s brand name on the strap, blurred but readable.)

    Me: “Uh, excuse me? Are you sure you want to scan this photo? It seems the camera strap got caught in the lens.”

    Customer: “Really? I didn’t notice that. Where is it?”

    Me: “Right here, ma’am.” *points at the camera strap*

    Customer: “HOW DARE YOU! That’s the spirit of my grandfather! How can you even claim it is a camera strap!?! You are just a terrible employee!” *storms off*

    Beyond Even The Power Of Pixel Dust, Part 2

    | Melbourne, Australia | Uncategorized

    (An elderly lady comes in with a very blurry and old photo she wants made bigger.)

    Customer: “This is a photo of my son. He was in a band in the 80’s! I want it made bigger!”

    Me: “Madam, this photo is very damaged, blurry and old. It’s probably better that you get it just the standard size so you won’t notice the loss of quality so much.”

    Customer: “What do you mean it’s no good? This photo is a good photo! I want it about A4 size!”

    Me: “Okay. Do you happen to have the negative?”

    Customer: “No, it never had a negative. It was taken with a digital camera!”

    Me: “It must have a negative. They didn’t have digital camera’s in the 80’s.”

    Customer: “Yes they did! It was digitised!”

    Me: “Okay, madam. I will just use this photo and make it bigger for you. It’ll take me about an hour to get it done. But I am just letting you know that the quality will be very bad.”

    Customer: “It will look good, don’t you worry. That’s my son! He always looks good!”

    Related:
    Beyond Even The Power Of Pixel Dust

    The Customer Is Not Always Copyright

    | TX, USA | Uncategorized

    Customer: “Can you make me a copy of this picture?”

    Me: “We can not copy this picture without a copyright release. It was professionally taken.”

    Customer: “Oh. Well, I took this picture.”

    Me: “Sir, you’re in the picture.”

    Customer: “Yeah.”

    Me: “Then, who was behind the camera?”

    Customer: “Some other guy…”

    Use Of Technology Is Undeveloped

    | San Antonio, TX, USA | Uncategorized

    (A customer brings in an SD card. He wants to transfer the files onto a CD.)

    Customer: “Miss, how many photos can I put on a CD?”

    Me: “It depends on the size of the files.”

    Customer: “4×6 inches. They’re all the same. I just want to know how many will go on one CD.”

    Me: “That’s a print size, not a file size. We can usually fit between 200 and 400 photos onto a single CD.”

    Customer: “No. It should always be the same. There’s only one size of picture!”

    Me: “No, sir. It can change depending on the camera settings. A high-resolution picture will take up more information space, even if it’s physically the same size.”

    Customer: “Don’t you go throwing all that fancy computer talk around. I just want to put these on a CD, as plain old 4×6 pictures. I don’t want any computers involved!”

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