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  • Customer Service Is Over(reaction)
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    Just Point And Spook

    | Michigan, USA | Extra Stupid, Technology

    Customer: *hands me a photo* “Hello there. Can you help me scan and make duplicates of a photo?”

    Me: “Sure thing! We just use this scanner here—”

    (At that moment, I look at photo and notice a white camera strap taking up half the photo. I can see the camera’s brand name on the strap, blurred but readable.)

    Me: “Uh, excuse me? Are you sure you want to scan this photo? It seems the camera strap got caught in the lens.”

    Customer: “Really? I didn’t notice that. Where is it?”

    Me: “Right here, ma’am.” *points at the camera strap*

    Customer: “HOW DARE YOU! That’s the spirit of my grandfather! How can you even claim it is a camera strap!?! You are just a terrible employee!” *storms off*

    Beyond Even The Power Of Pixel Dust, Part 2

    | Melbourne, Australia |

    (An elderly lady comes in with a very blurry and old photo she wants made bigger.)

    Customer: “This is a photo of my son. He was in a band in the 80′s! I want it made bigger!”

    Me: “Madam, this photo is very damaged, blurry and old. It’s probably better that you get it just the standard size so you won’t notice the loss of quality so much.”

    Customer: “What do you mean it’s no good? This photo is a good photo! I want it about A4 size!”

    Me: “Okay. Do you happen to have the negative?”

    Customer: “No, it never had a negative. It was taken with a digital camera!”

    Me: “It must have a negative. They didn’t have digital camera’s in the 80′s.”

    Customer: “Yes they did! It was digitised!”

    Me: “Okay, madam. I will just use this photo and make it bigger for you. It’ll take me about an hour to get it done. But I am just letting you know that the quality will be very bad.”

    Customer: “It will look good, don’t you worry. That’s my son! He always looks good!”

    Related:
    Beyond Even The Power Of Pixel Dust

    The Customer Is Not Always Copyright

    | TX, USA |

    Customer: “Can you make me a copy of this picture?”

    Me: “We can not copy this picture without a copyright release. It was professionally taken.”

    Customer: “Oh. Well, I took this picture.”

    Me: “Sir, you’re in the picture.”

    Customer: “Yeah.”

    Me: “Then, who was behind the camera?”

    Customer: “Some other guy…”

    Use Of Technology Is Undeveloped

    | San Antonio, TX, USA |

    (A customer brings in an SD card. He wants to transfer the files onto a CD.)

    Customer: “Miss, how many photos can I put on a CD?”

    Me: “It depends on the size of the files.”

    Customer: “4×6 inches. They’re all the same. I just want to know how many will go on one CD.”

    Me: “That’s a print size, not a file size. We can usually fit between 200 and 400 photos onto a single CD.”

    Customer: “No. It should always be the same. There’s only one size of picture!”

    Me: “No, sir. It can change depending on the camera settings. A high-resolution picture will take up more information space, even if it’s physically the same size.”

    Customer: “Don’t you go throwing all that fancy computer talk around. I just want to put these on a CD, as plain old 4×6 pictures. I don’t want any computers involved!”

    Driving On The Blind Side Of Caution, Part 2

    | Vancouver Island, BC, Canada |

    (An elderly woman is picking up some photos. She is wearing extremely thick glasses but still can’t seem to see very well. She’s squinting at the pricing sign on the wall.)

    Customer: “What’s that big sign say?”

    Me: “It’s a list of our prices for different sized photos.”

    (I read out the prices.)

    Me: “Here are your pictures. It comes to [price].”

    Customer: “Oh, thank you.”

    (She pulls out her wallet and holds it inches away from her eyes as she tries to find the right money.)

    Customer: “Is this bill a five or a ten?”

    Me: “That’s a five.”

    Customer: “Okay.”

    (She puts the bill on the counter and then pours some coins into her hand. After a few seconds of trying to see the coins, she holds her hand out to me.)

    Customer: “Would you mind counting the change out for me? The coins are so small!”

    Me: “No problem.” *counts change* “Have a good day.”

    (She pulls a set of car keys out of her pocket and walks out the door, leaving me and one of my co-workers with our mouths open.)

    Related:
    Driving On The Blind Side Of Caution


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