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    An Impatient Patient

    | Yorkshire, England, UK | At The Checkout, Bad Behavior, Health & Body

    (It is a Sunday, so not many pharmacies are open. I’ve come in with my friend, who is rather unwell. The staff know my husband and I quite well, as we’re in there for our regular medication. Additionally, I have multiple piercings, a rather large tattoo on my nape of my neck, and teal green hair.)

    Pharmacist: “Won’t be long; please take a seat.”

    (We do, and I give the tech I know well a smile and a nod in greeting. Another customer enters.)

    Customer: “How long will it be for my medication?”

    Pharmacist: “About 20 minutes. We have a few people in front of you.”

    Customer: “Fine. I wouldn’t come here if you weren’t the only pharmacy open on a bloody Sunday; you’re always slow!”

    (The pharmacist brushes it off and goes to make up medications.)

    Customer: “I’m only having to wait this long because of stupid drug freaks.”

    (My friend turns to say something, but I put my hand on her arm and shake my head.)

    Customer: “Yeah, I mean you, green freak! What, come in for your methadone early, and they won’t give it to you?”

    (I’ve deliberately turned my back on him at this point.)

    Customer: “F****** druggies! We pay for you to get f****** high.”

    Pharmacy Tech: “Sir, can you watch your language please?”

    Customer: “No I f****** won’t! That stupid b**** is the reason I have to wait so f****** long! She’s strung out, look at the f****** circles under her eyes; they’re all bloodshot!”

    Pharmacy Tech: “I’ll have you know that young lady there is a full-time carer for her husband, who is disabled. And all this whilst being disabled herself. She looks like she hasn’t slept in a week because she probably hasn’t; between caring for him, volunteering with [national advice organization], and helping out her friend here who is rather unwell. And I don’t personally care if my taxes are being used to help her out; I wish there were more people like her out there!”

    Customer: “I… I… I demand to see a pharmacist!”

    Pharmacist: “Sir, I am not going to reprimand my tech for handling that much better than I would have. Do not insult my customers. Here is your prescription back; please fill it somewhere else.”

    (The customer stomps out.)

    Me: “I’m really sorry I caused that.”

    Pharmacist: “Eh, don’t worry; he’s always an a** when he comes in here. Besides, he has an exemption certificate, which means our taxes are paying for his meds too!”

    A Leftist Agenda

    | MA, USA | Bizarre

    (I am filling out a form to refill my medication. A fellow customer, here for a flu shot, sits down next to me. Note that I’m left-handed.)

    Customer: “Woah! How are you doing that with your left hand?”

    Me: “I’m left-handed.”

    Customer: “Don’t you people like, flip around letters?”

    Me: “No, can’t say I do. I think you’re thinking of dyslexia, which some left-handed people have.”

    Customer: “Huh…”

    (The customer notices that I’m writing with a gel pen.)

    Customer: “Wait… you people can’t use gel pens! How do you write with that?”

    Me: “Carefully.”

    Customer: “What would happen if you used your right hand? Would it, like, work?”

    Me: “Well, for most of us, no. My left hand is like your right hand, and my right hand is like your left hand. You could probably use your left hand if you had to, but it’s not ideal. The same goes for me with my right hand.”

    Customer: “That’s so weird! I’ve never seen anything like this!”

    Diabetes Meets Rabies

    | Baltimore, MD, USA | Health & Body, Theme Of The Month, Wild & Unruly

    (A customer is picking up some diabetic test-strips, and I am ringing him up.)

    Me: “How are you doing today, sir?”

    Customer: “I’m alright; how about yourself?”

    Me: “I’m doing great, thanks. Did you have any questions for the pharmacist?”

    (The customer gestures at the test strips, jokingly.)

    Customer: “Yeah, do I really have to poke myself for these to work?”

    Me: “Yep, I’m afraid so.”

    Customer: “Can’t I just poke you instead?”

    Me: *laughing* “Sorry, I’m afraid it doesn’t work that way, sir.”

    (The customer gestures at my multiple facial piercings.)

    Customer: “You look like the type that would enjoy that, though.”

    Me: “Your doctor might have a problem with that, though.”

    (When a customer picks up a prescription, they’re required by law to sign, stating that they’ve received it. Our pharmacy does this through an electronic prompt. The customer looks at it.)

    Customer: “What’s this?”

    Me: “It’s just a way to say that you’ve gotten your prescription. That way there’s no confusion later. It’s as much for your protection as ours really.”

    Customer: “Well what happens if I don’t sign it?”

    Me: “Then unfortunately, we’re not allowed to give you your prescriptions.”

    Customer: “WELL I GUESS I’M NOT GETTING ANYTHING TODAY!”

    (The customer THROWS the electronic pen across the counter, hitting me in the face. He turns, and practically skips away. The pharmacist and I aren’t sure if he is joking, but by the end of the day he still hasn’t come back!)

    The Opposite Of Disappearing Ink

    | USA | Crazy Requests, Health & Body

    Me: “I’m sorry, sir, but it looks like this prescription is expired.”

    Customer: “What do you mean?”

    Me: “The law says we can’t take prescriptions this old.”

    Customer: “But you said it’s expired. Where does it say that?”

    Me: “It doesn’t, but see the date? That’s several months old. We couldn’t fill it now if we tried.”

    Customer: “You’re telling me if I’d brought this in exactly as it is just a few months ago, you’d have been able to take it?”

    Me: “Theoretically, yes.”

    Customer: “So why won’t you take it now? Nothing’s changed!”

    Me: “Except today’s date, sir. The prescription expired a few weeks after it was written. You can even see the disclaimer written at the bottom.”

    Customer: “So why doesn’t it notify me when it expires? It ought to say ‘expired’ on it!”

    Me: “Um… the paper isn’t going to magically print the word ‘expired’ if you wait too long to bring it in.”

    Customer: “Well, it should!”

    Needs To Take A Chill Pill, Part 2

    | Sacramento, CA, USA | Health & Body

    Me: “Thank you for calling [Pharmacy], how can I—”

    Customer: “So I just requested a refill, and I want to know when it will be ready.”

    Me: “Okay, what is your name?”

    (The customer gives her name. I see that no refill was requested. The medication is out of refills, and needs approval from the doctor.)

    Me: “I am very sorry, but we must not have gotten your refill request. I see that there are no refills available. I am going to have to fax the doctor.”

    Customer: “I did that. I went to their site and asked the doctor to do that. It should have just given my request to you, and it should be ready by now.”

    Me: “So, which website did you go to? Was it ours, or your doctor’s site?”

    Customer: “His, duh! How can you be that stupid? I requested it, and you see that request, and then you just fill out the paper to give me refills. All the doctor does is sign it. It should take like all of five minutes to get that done. So when the h*** is my prescription going to be ready?!”

    Me: “Ma’am, I am sorry. We are in no way connected to your doctor’s office. They have their own software, and we have ours. We cannot in any way see what you have requested with your doctor’s office. We have to wait until he contacts us, and sometimes that can take up to three days for a response. Now if you are out of this medica—”

    Customer: “This is unacceptable! I know how these computer things work. You can look up any person’s prescriptions anywhere and anytime, no matter what pharmacy they are at! Now fill my f****** prescription!”

    Me: “Ma’am, there is no way I can do that. That would be in direct violation of federal law. There is a privacy act that means that we cannot share medical information with anyone else without your direct consent. Would you like it if I could access your medical record right now and see things like what you went to the ER for?”

    (Note: this customer is a notorious drug seeker, and is well known at ERs and Urgent Cares throughout the area. She also knows that we know.)

    Customer: “…uh, no.”

    Me: “That’s why we can’t see anything your doctor may have on you, or what requests you may have made to him. It’s to protect your privacy. Now since this isn’t a narcotic, I can ask the pharmacist if we can advance you some of your medication until we hear back from the doctor.”

    Customer: “Uh yeah, okay. That will be fine then.”

    (My pharmacist later pulls me to the side and tells me that I did a great job with a difficult customer, and with keeping my cool. Come Christmas time, I got a few extra bucks in my bonus!)

    Related:
    Needs To Take A Chill Pill

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