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    A Leftist Agenda

    | MA, USA | Bizarre

    (I am filling out a form to refill my medication. A fellow customer, here for a flu shot, sits down next to me. Note that I’m left-handed.)

    Customer: “Woah! How are you doing that with your left hand?”

    Me: “I’m left-handed.”

    Customer: “Don’t you people like, flip around letters?”

    Me: “No, can’t say I do. I think you’re thinking of dyslexia, which some left-handed people have.”

    Customer: “Huh…”

    (The customer notices that I’m writing with a gel pen.)

    Customer: “Wait… you people can’t use gel pens! How do you write with that?”

    Me: “Carefully.”

    Customer: “What would happen if you used your right hand? Would it, like, work?”

    Me: “Well, for most of us, no. My left hand is like your right hand, and my right hand is like your left hand. You could probably use your left hand if you had to, but it’s not ideal. The same goes for me with my right hand.”

    Customer: “That’s so weird! I’ve never seen anything like this!”

    Diabetes Meets Rabies

    | Baltimore, MD, USA | Health & Body, Theme Of The Month, Wild & Unruly

    (A customer is picking up some diabetic test-strips, and I am ringing him up.)

    Me: “How are you doing today, sir?”

    Customer: “I’m alright; how about yourself?”

    Me: “I’m doing great, thanks. Did you have any questions for the pharmacist?”

    (The customer gestures at the test strips, jokingly.)

    Customer: “Yeah, do I really have to poke myself for these to work?”

    Me: “Yep, I’m afraid so.”

    Customer: “Can’t I just poke you instead?”

    Me: *laughing* “Sorry, I’m afraid it doesn’t work that way, sir.”

    (The customer gestures at my multiple facial piercings.)

    Customer: “You look like the type that would enjoy that, though.”

    Me: “Your doctor might have a problem with that, though.”

    (When a customer picks up a prescription, they’re required by law to sign, stating that they’ve received it. Our pharmacy does this through an electronic prompt. The customer looks at it.)

    Customer: “What’s this?”

    Me: “It’s just a way to say that you’ve gotten your prescription. That way there’s no confusion later. It’s as much for your protection as ours really.”

    Customer: “Well what happens if I don’t sign it?”

    Me: “Then unfortunately, we’re not allowed to give you your prescriptions.”

    Customer: “WELL I GUESS I’M NOT GETTING ANYTHING TODAY!”

    (The customer THROWS the electronic pen across the counter, hitting me in the face. He turns, and practically skips away. The pharmacist and I aren’t sure if he is joking, but by the end of the day he still hasn’t come back!)

    The Opposite Of Disappearing Ink

    | USA | Crazy Requests, Health & Body

    Me: “I’m sorry, sir, but it looks like this prescription is expired.”

    Customer: “What do you mean?”

    Me: “The law says we can’t take prescriptions this old.”

    Customer: “But you said it’s expired. Where does it say that?”

    Me: “It doesn’t, but see the date? That’s several months old. We couldn’t fill it now if we tried.”

    Customer: “You’re telling me if I’d brought this in exactly as it is just a few months ago, you’d have been able to take it?”

    Me: “Theoretically, yes.”

    Customer: “So why won’t you take it now? Nothing’s changed!”

    Me: “Except today’s date, sir. The prescription expired a few weeks after it was written. You can even see the disclaimer written at the bottom.”

    Customer: “So why doesn’t it notify me when it expires? It ought to say ‘expired’ on it!”

    Me: “Um… the paper isn’t going to magically print the word ‘expired’ if you wait too long to bring it in.”

    Customer: “Well, it should!”

    Needs To Take A Chill Pill, Part 2

    | Sacramento, CA, USA | Health & Body

    Me: “Thank you for calling [Pharmacy], how can I—”

    Customer: “So I just requested a refill, and I want to know when it will be ready.”

    Me: “Okay, what is your name?”

    (The customer gives her name. I see that no refill was requested. The medication is out of refills, and needs approval from the doctor.)

    Me: “I am very sorry, but we must not have gotten your refill request. I see that there are no refills available. I am going to have to fax the doctor.”

    Customer: “I did that. I went to their site and asked the doctor to do that. It should have just given my request to you, and it should be ready by now.”

    Me: “So, which website did you go to? Was it ours, or your doctor’s site?”

    Customer: “His, duh! How can you be that stupid? I requested it, and you see that request, and then you just fill out the paper to give me refills. All the doctor does is sign it. It should take like all of five minutes to get that done. So when the h*** is my prescription going to be ready?!”

    Me: “Ma’am, I am sorry. We are in no way connected to your doctor’s office. They have their own software, and we have ours. We cannot in any way see what you have requested with your doctor’s office. We have to wait until he contacts us, and sometimes that can take up to three days for a response. Now if you are out of this medica—”

    Customer: “This is unacceptable! I know how these computer things work. You can look up any person’s prescriptions anywhere and anytime, no matter what pharmacy they are at! Now fill my f****** prescription!”

    Me: “Ma’am, there is no way I can do that. That would be in direct violation of federal law. There is a privacy act that means that we cannot share medical information with anyone else without your direct consent. Would you like it if I could access your medical record right now and see things like what you went to the ER for?”

    (Note: this customer is a notorious drug seeker, and is well known at ERs and Urgent Cares throughout the area. She also knows that we know.)

    Customer: “…uh, no.”

    Me: “That’s why we can’t see anything your doctor may have on you, or what requests you may have made to him. It’s to protect your privacy. Now since this isn’t a narcotic, I can ask the pharmacist if we can advance you some of your medication until we hear back from the doctor.”

    Customer: “Uh yeah, okay. That will be fine then.”

    (My pharmacist later pulls me to the side and tells me that I did a great job with a difficult customer, and with keeping my cool. Come Christmas time, I got a few extra bucks in my bonus!)

    Related:
    Needs To Take A Chill Pill

    Probably Needs Some Valium Too

    | AL, USA | Bad Behavior, Health & Body

    (A customer comes into the drive thru.)

    Me: “Hello, how are you, ma’am?”

    Customer: “I want my Nexium.”

    (She provides her information, but I see that nothing has been filled.)

    Me: “I’m sorry, ma’am; I don’t see that we have anything ready for you.”

    Customer: “This always f****** happens! I’ve been trying to get my f****** Nexium for a month! I dropped it off here a month ago!”

    Me: “You dropped it off at this location?”

    (I ask this, as there are many branches of our chain within a 10 mile radius of each other.)

    Customer: “Yes, I only fill here!”

    Me: “Ma’am, there is no Nexium in your profile.”

    Customer: “Yes their f****** is! This always f****** happens!”

    (My coworker takes over, trying to calm her down. My manager has had enough of her mouth, and he goes to tell her off.)

    Manager: “Ma’am! You have never filled here! It is not here! We have nothing for you!”

    (The customer continues to curse up a storm. Another customer stares at the drive thru window, looking between it and me.)

    Customer #2: “That b**** be crazy.”

    Me: “I agree, sir.”

    (I suddenly hear the drive thru window slam, and the car speed away.)

    Me: “Sorry you had to hear all that, sir.”

    Customer #2: “Nah it’s cool. Hey if something happens, I heard everything!”


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