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  • Please Keep Customer Interaction To A Condominimum, Part 2

    | FL, USA | At The Checkout, Rude & Risque, Theme Of The Month

    (It is a Friday late afternoon. I am mechanically ringing up sales adding “have a nice weekend” to my normal “here’s your receipt” spiel. I realized after saying this to a male customer that he is buying several high-quantity boxes of condoms. I also remember he had a work shirt on with his name sewn on it. I stepped into the pharmacy and talk to my coworkers.)

    Me: “Oh, my God!”

    Coworker: “What is it?”

    Me: “I just told a customer to have a good weekend, before noticing he was buying nothing but condoms! He obviously has plans to do so!”

    (About thirty minutes later the phone rings, and the pharmacist picks it up.)

    Coworker: “[My Name], you have a phone call.”

    (I answer.)

    Caller: “Hi, I’m [Customer With Named Shirt]. I’m calling because I want to go out with you this weekend!”

    (Um, that would be ‘NO,’ creepy condom dude!)

    Related:

    Please Keep Customer Interaction To A Condominimum

    Seeing Eye Dog

    | England, UK | Extra Stupid, Health & Body, Pets & Animals

    (I am serving on the counter of a small pharmacy on a busy Saturday. A middle aged lady approaches my desk.)

    Customer: “Hi. Can I get something for infected eyes, please?”

    Me: “Of course. When did the problems with your eyes begin?”

    Customer: “Oh, it’s not for me. It’s for my dog. His eyes looked really sore this morning!”

    Me: *slightly alarmed* “We don’t sell medicines for pets here, unfortunately. You would have to go a vet to get something for your dog.”

    Customer: “No, it’s fine. I give him human medicines all the time!”

    Me: “I’m sorry, but I can’t sell you anything for your dog. I’m not allowed to do that, and what’s more, I wouldn’t want to cause him any harm.”

    Customer: “But… his eyes are the same size as human eyes!”

    A Gross Grocery Error

    | Newark, NJ, USA | At The Checkout, Bizarre, Health & Body

    (The customer in front of me is dropping off a prescription. She’s on her phone.)

    Customer: “…and then can you pick up [Name] from school, or do you want me— Hang on, I’m at the front of the line.” *to pharmacist* “Here’s my prescription, ID, insurance data. Need anything else?”

    Pharmacist: “Just give me a minute to read through this.”

    Customer: *on phone* “So, anyway, about the groceries. Why is taking—”

    Pharmacist: “Excuse me?”

    Customer: “Oh, hang on.” *to pharmacist* “Sorry, I know it’s rude to talk on the phone, but—”

    Pharmacist: “No, no. Your prescription. It says ‘cheese, yogurt, chunky peanut butter.’”

    (There is a pause.)

    Customer: *on phone* “I think I know why it’s taking you so long at the grocery store.”

    Doesn’t Have A Glue

    | ON, Canada | Bizarre, Extra Stupid

    (We have bottles of hand sanitizer at the pick-up and drop off counters for customers to use if they please.)

    Me: “Hi. Can I help you?”

    Customer: “WHAT DID I JUST PUT ON MY HANDS?”

    Me: “Er, what?”

    Customer: *waving hands frantically* “What’s in that bottle? It’s not glue is it? My hands aren’t going to stick to my cart when I touch it?”

    Me: “No, ma’am. It’s just hand sanitizer.”

    Customer: “Oh, okay. Thanks! Have a good day!”

    (The customer leaves without getting anything from the dispensary.)

    Me: *to coworker* “Why the h*** would we have glue in squirt bottles?”

    Can’t Pin Him Down To A Number, Part 2

    | QC, Canada | At The Checkout, Money, Technology

    (It’s Friday afternoon, and I am a customer waiting for my prescriptions in the waiting area of my pharmacy. The customer ahead of me, a gruff older man, is getting upset with the cashier over a problem with the card reader.)

    Customer: “I’m telling you, it’s not my card. It’s your machine!”

    Cashier: “Sir, you have to enter your PIN correctly—”

    Customer: “I KNOW how to enter my PIN! Your machines are wrong! This doesn’t happen to me anywhere else.”

    Cashier: “I don’t know what to tell you, sir. My machine has been functioning properly all day. Your transaction failed after you entered your PIN. Would you like to try it again?”

    Customer: “If I try it again, you better MAKE it work right! [Financial Institution] is going to freeze my card if I keep trying. I’m going away for the weekend so I NEED my card to work!”

    Cashier: “Well, I can’t put in your PIN for you, sir. So I can’t guarantee you it will work.”

    Customer: “This has happened the last two times I’ve been in here! I’ve been a customer here for 30 years and you’re saying it’s MY fault? Your machines are wrong! And now my card is going to be frozen until Monday!”

    Cashier: “I don’t know what else to tell you, sir. Let me get my manager.”

    (The cashier pages the manager, who arrives promptly.)

    Manager: “I understand there’s some trouble with your card, sir?”

    Customer: “The machine is messing up. It’s NOT my PIN. My card is going to be frozen and I’m going away this weekend!”

    Manager: “I understand, sir. If you have time to wait, I’ll call [Financial Institution, which is also responsible for card reader] and try to find out what’s going on.”

    (My manager dials the phone and explains the situation to tech support.)

    Manager: *on phone* “Uh-huh. I see.”

    Customer: “Ask them if my card is frozen!”

    Manager: *on phone* “So there’s no problem with our system? Alright. Thank you.”

    Customer: “Oh, wait. My PIN on this card is five digits. I only entered four!”

    Related:
    Can’t Pin Him Down To A Number

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