October Theme Of The Month: Halloween!

Not Very Closed Minded, Part 9

| AL, USA | Bad Behavior, Time

(I’m a cashier working the closing shift one night, and as with many places we are not allowed to close out our drawers until all the customers in the store have been checked out and left. However we always lock the doors five minutes before closing to deter anyone else from entering. It is time for me to lock the doors and there is still one customer left in the store, so I go to lock the doors so that no one else can come in. As I am locking up a woman runs up to the doors.)

Customer: “Oh, no; are you guys closing?”

Me: “Yes, ma’am, we are. I am sorry but you will have to come back tomorrow or you can head over to our 24-hour facility.”

Customer: “Oh, please, I really only need some laundry detergent.”

(I think for a second and knowing that there is still another customer inside I won’t be able to close up anyway so I decide to be charitable.)

Me: “Okay, ma’am since you really only need one item I can let you run and grab it real quick.”

Customer: “Oh, thank you so much.”

(I let her in and promptly close and lock the doors. I turn off the automatic doors and close and lock them. I turn around just in time to see the woman grab a shopping cart and head to the back of the store. I don’t think anything of it at first; I’ve seen people get a shopping carts for a pack of pencils. A few seconds later my manager comes running up to the front.)

Manager: “When did that other woman get here?”

Me: “She came up as I was just about to lock the doors. She said she just had to grab some laundry detergent and then she would be done.”

Manager: “Yeah, well, she’s back there right now just browsing through the shelves. She’s not even near the laundry detergent yet.”

Me: “Please tell me you are joking! This is seriously what I get for trying to be nice?!”

Manager: “Yeah, well, I’m about to follow her around until she gets the hint.”

(My manager turns around and heads in the direction the woman went. The other person that was already inside comes and checks out and leaves. I start cleaning everything up, and before I know it 15 minutes have gone by. All the sudden all the store lights except for the front area lights go out. My manager comes back up front.)

Manager: “I have literally been following this woman around pretty much just standing right next to her and she’s just going as slow as ever. So I turned the lights out. She should be up here soon to check out.”

(Another 20 minutes go by before the woman comes up to the register, her cart is completely full of various items, yet she has no laundry detergent.)

Customer: “I noticed your lights went out at the back of the store. Are you guys closing?”

Me: “…Umm, yes, ma’am. We are…”

Customer: “I wish I would have known. I figured you were when the lights went off so I hurried to finish my shopping. I still didn’t quite finish so I will just have to come back tomorrow for the rest.”

(I pretty much just don’t say anything else except for her total and then walk her out of the store and lock up. It is now an hour after we are supposed to close. The topping on the cake, the woman came back the very next night, once again as I was locking up.)

Customer: “Oh, are you guys closing?”

Me: “Yes, we are. You’ll have to come back tomorrow.”

Customer: “Please, all I need is some toilet paper. I won’t be but a few seconds.”

(I actually start to laugh and just close the doors on her and lock them right in front of her. She starts yelling at me but I just turned around and went inside to close out my drawer. My manager is at the front with me.)

Manager: “What the heck is that yelling?”

Me: “Same woman from last night wanted back in just for some toilet paper. Swore she would only be a second. I started laughing and locked her out.”

Manager: “I’m glad it was you and not me; I probably would have been less polite!”

Not Very Closed Minded, Part 8
Not Very Closed Minded, Part 7
Not Very Closed Minded, Part 6

Has An Asian Dissuasion

| San Francisco, CA, USA | Bigotry, Language & Words

(I work as an intern pharmacist at a pharmacy. Even though I’m still in school, I’m comfortable enough to consult patients on common prescriptions. A woman comes up to pick up some antibiotics and my supervising pharmacist asks me to consult with her on the medication. I am Asian, raised speaking Chinese, but born in Canada and moved to California when I was young, so I speak English and Chinese fluently.)

Woman: “Hi, I’m picking up for [Woman].”

(I find the prescription, and bring it to the counter.)

Me: “All right, I have it here. Have you ever taken this medication before?”

Woman: *screaming behind me at the pharmacist, who is white* “CAN I HAVE YOU HELP ME?”

Me: “Ma’am, I can help you.”

Woman: *still waving at the pharmacist*

(Giving up, I walk behind the counter, and tell my pharmacist what happened. She moves up to take care of the woman. I stay behind the counter, but I can still hear their conversation.)

Pharmacist: “How can I help you?”

Woman: “I’m just picking up my medication.”

(My pharmacist finishes the consultation as usual. When she finishes…)

Woman: *speaking at normal volume* “I don’t know why you have him back there. How do you know if he can even speak English?”

Pharmacist: “Ma’am, he speaks English fluently. He is a current pharmacy student.”

Woman: “But he’s Chinese. No one could understand his English.”

Pharmacist: “Ma’am, his English is fine. Just a good as mine.”

Woman: “I don’t think you should have him here…”

(She walks out like nothing happened. My pharmacist walks back behind the counter.)

Me: “What was she talking about?”

Pharmacist: “I don’t know. I guess she’s either new to the city or she never noticed how many Chinese people are in San Francisco.”

Medicated And Dedicated

| Perth, WA, Australia | At The Checkout, Crazy Requests

(It has been a quiet day, and I happen to overhear this conversation between my coworker and the customer. I decided to intervene at one point.)

Customer: “Hi, I’d like to buy a packet of [Medication].”

Coworker: “Sure, what packet size did you want? We have 84, or 168.”

Customer: “Don’t you have the smaller pack? The 28 pack?”

Coworker: “Sorry, I don’t think we do. I’ll go check the back if we might have stock.”

(Whilst my coworker went to the back to check, I decide to converse with the customer to keep the sale.)

Me: “I’m sorry that we don’t have the smaller pack in stock, but the larger packs do work out cheaper than the small pack in the long run. Especially if you need to take them long term.”

Customer: *angrily* “I know that! I’d prefer getting the small pack so I know what I’m taking! And I do need to watch what I spend to be able to put food on my plate each month.”

(My coworker returns.)

Coworker: “I’m sorry but we didn’t have any small packs at the back.”

Customer: *in a huff* “Oh fine, I’ll just take the 84s.”

(While my coworker is processing the sale:)

Customer: “Oh, and these as well.”

(She placed three chocolate bars on the counter.)

Pleasantness Is The Best Medicine

| OR, USA | At The Checkout, Awesome Customers

(I’m at the pharmacy and they have been having issues with my medication: not in yet, not the right amount, or not in stock. Today it is a misread order, and I did not get the amount I am supposed to, so they ask if I can come back on Monday.)

Pharmacist: “Haven’t you been here almost every day for one thing or another?”

Me: “All but Friday.”

Pharmacist: “I’m sorry we keep having to have you come back in.”

Me: “That’s okay.”

Pharmacist: “And you’re still so nice about it?”

Me: “Why wouldn’t I be?”

Pharmacist: *shakes my hand* “Bless you.”

Me: “Anyone who works behind a counter deserves respect until they show me otherwise.”

Pharmacist: “Can you teach our other customers that?”

Me: “I wish I could.”

I’m Over Your Hangover

| Perth, WA, Australia | At The Checkout, Bad Behavior, Health & Body

(I’m another customer waiting for my prescription. A young hungover male customer is talking to the pharmacy staff. She is asking him some questions to be sure he’s not drug seeking.)

Customer: “I need some strong headache stuff.”

Pharmacist: “Okay sir, just a couple of questions. Are you allergic to anything?”

Customer: “No.”

Pharmacist: “Okay, are you taking any other medications?”

Customer: *annoyed sigh* “NO! D*** it, I had too much to drink last night and my head f****** hurts; just give me the f***** tablets.”

(I hadn’t noticed the head pharmacist hovering till the man got aggravated. He is a 6 foot tall, usually quietly spoken, older man.)

Head Pharmacist: “Sir, there is absolutely no need to swear at [Pharmacist]. She has to ask these questions for your safety.” *hands over some headache tablets* “Here you go, sir.”

Customer: “Whatever.”

(He pays and leaves. The pharmacist turns to her coworker.)

Pharmacist: “I should’ve given him the strongest laxatives we have.”

(I couldn’t help but giggle.)

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