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    Medication Frustration

    | Vancouver Island, BC, Canada | Health & Body

    Customer: “I’m picking up a prescription for [name].”

    Me: “Okay. Just a second.”

    (I check the drawer for the prescription and can’t find it.)

    Me: “When did you order it?”

    Customer: “Well, I saw the doctor on Monday.”

    Me: “So you came in on Monday?”

    Customer: “No, I went to the doctor’s on Monday.”

    Me: “Okay, so when did you drop your prescription off?”

    Customer: “What do you mean? I went to the doctor.”

    Me: “And did he give you a piece of paper that said what drugs you needed?”

    Customer: “Yeah.”

    Me: “That’s a prescription. You need to bring it here so that we know what you need.”

    Customer: “But I saw the doctor on Monday! Why didn’t he do it?”

    Me: “That’s not his job. That’s what pharmacists are for.”

    Customer: “So what, he’s a doctor but he’s not a pharmacist? Look, I saw him on Monday so he probably just did it then. You’re just not looking hard enough. Look for the things done on Monday!”

    The Truth Is A Bitter Pill To Swallow

    | Vancouver Island, BC, Canada | Health & Body

    Customer: “Why isn’t my prescription ready yet?”

    Me: “We’re trying to get in contact with your doctor because of a problem with the prescription. You’re profile says you’re allergic to penicillin. Is that correct?”

    Customer: “Oh yeah, that stuff is real bad for me!”

    Me: “The medication your doctor prescribed has penicillin in it, so we’re trying to get a hold of him to find out what he wants you to take.”

    Customer: “Oh, well, he wants me to take the penicillin. That’s what he wrote down, right?”

    Me: “Yes, but you said you were allergic to it.”

    Customer: “But he’s a doctor, so he knows what’s best. If that’s what he wrote, then just give me that.”

    Me: “Well, we’ll check with him first to make sure that it’s safe for you.”

    Customer: “Of course it’s safe for me or the doctor wouldn’t have prescribed it! He probably just cured my allergies. Check my old prescriptions; I bet he prescribed me something to cure my allergy!”

    High School Dropouts Work On The Pharm

    | Boston, MA, USA | Health & Body, School

    (I work as a pharmacy tech at a chain pharmacy. I am also currently in pharmacy school and will be a pharmacist one day.)

    Customer: “You should be ashamed of yourself!”

    Me: “I’m sorry. Can I help you with something?”

    Customer: “No! I refuse to be helped by a high school dropout! You should be ashamed of yourself for working where children can see you! You are going to make them think that it is okay to not have an education!”

    Me: “Ma’am, I am not a high school dropout. I have a high school diploma and I am currently in pharmacy school working towards a Doctor of Pharmacy. I am going to be a pharmacist one day.”

    Customer: “Stop lying! I have never heard of a pharmacist before. You are a high school dropout!”

    Manager: “Can I help you?”

    Customer: “Yes! Your employee is lying to me! She says she is going to be a pharmacist! That job doesn’t exist!”

    (The manager looks at our pharmacist who is near tears from laughing so hard.)

    Manager: “Ma’am, see the man over there? He’s the one who filled your prescription. He is a pharmacist.”

    Customer: “No he isn’t! He just counts pills! You don’t need school for that!”

    Health Care(less)

    | Greenville, SC, USA |

    Me: “That will be $43.78, ma’am.”

    Customer: “Oh, no it won’t.”

    Me: “I’m sorry, did you have insurance? You weren’t in the system. Do you have your card on you?”

    Customer: “No, I don’t have insurance. Obama said health care is free.”

    Me: “I don’t think that’s how it works, ma’am.”

    There’s No Pills Like Home, Part 2

    | New Jersey, USA |

    (My phone number is 1 number off a nearby pharmacy. We get a lot of misdials. My father happens to actually be a pharmacist but he doesn’t work there.)

    Me: “Hello?”

    Caller: “Hello? You just say Hello? How dare you be so rude! You should say “thank you for calling”!”

    Me: “Oh, you must be looking for [pharmacy]. You have the wrong number.”

    Caller: “Liar! How would you know what store I’m looking for? You’re just trying not to get in trouble. Give me your manager.”

    Me: “Ma’am, I don’t have a manager. You’ve called a private residence. The number for the pharmacy is close to our number, so we get a lot of wrong calls.”

    Caller: “This is outrageous! Give me your manager! I will not be treated this way!”

    (At this point the caller was rambling and being rude so I hung up the phone. She called back, and my father answered it.)

    Father: “Hello?”

    Caller: “Is this the manager? Thank god! I want to know if [drug] can be taken with food! And you should fire that girl that answered before, she was very rude to me! I want to file a complaint!”

    Father: “Ma’am, this is not the grocery store pharmacy. You just told off my 14-year old daughter. I happen to be a pharmacist. That drug does not need to be taken with food. However, you should see a doctor about your ears, as you clearly can’t hear a word anyone says.”

    Related:
    There’s No Pills Like Home

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