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The Delivery Demand Dilemma

, , , , | Right | August 2, 2023

I’ve been delivering for a pharmacy for about two years. We have a customer who has been… problematic in the past. One day, she calls in with a demand.

Customer: “I’m not home right now. I want you to bring my delivery to the place where I’m staying, instead. I’m in [Town].”

Her home is about fifteen minutes from the pharmacy, well within our delivery area. She was staying over an hour away from the pharmacy, and she was thoroughly enraged when I wasn’t willing to stay on the clock for two extra hours and my boss wasn’t willing to pay for the gas or my overtime.

The Help Starts Comin’ And It Don’t Stop Comin’

, , , , , | Healthy | CREDIT: No-Language-7256 | July 30, 2023

I have to get some regular medications from the pharmacy, which involves using a script and waiting for the pharmacist to sort it out. Usually, this will take about half an hour just because the pharmacy is always busy with other people’s stuff, as well.

I also have to take hay fever medication every day, and because I have to cycle through them (some work better at different times of the year), I generally know a bit about the ones they have stocked at the pharmacy.

The waiting area for prescription medications just so happens to be in front of the hay fever medication. I’m a naturally introverted person and will often avoid unnecessary social interaction, but I also like to be helpful where I can, especially if someone looks confused. This was one of those times, but it kind of dominoed on me.

I was about ten minutes into my wait when I saw a man in his twenties looking at the hay fever medication with sheer bewilderment on his face. After a couple of minutes of his indecision, I stepped in to offer my help.

Me: “You seem lost. What are you after?”

Man: “Uh… Just, like, something for a runny nose.”

Me: “Is it an all-the-time thing or just occasionally?”

Man: “It’s just on and off.”

Me: “I would recommend the [Pill Brand #1] since it’s the cheapest and works best for snot.”

He looked at it for a couple of seconds, shrugged, and went on his way reading the box. It was a job well done, and I went back to waiting. Or so I thought.

A second later, I got a hesitant tap on the shoulder from a woman in her twenties.

Lady: “Excuse me. Do you know which one I should use for everyday use?”

Me: “Well, it depends on what symptoms you’re trying to get rid of. Snot, cough, sneezing, or itchiness?”

Lady: “Um, I guess mostly itchiness, but occasionally, cough.”

Me: “You could go with either [Pill Brand #2] or [Nasal Spray]. If it’s mostly itchiness, I would recommend [Nasal Spray] as that works best for me. But if you don’t like nasal spray, [Pill Brand #2] does well.”

Lady: “I think I’ll go with the [Pill Brand #2]; I’ve not done nasal spray before. Thank you.”

Me: “Not a problem.”

Looking around, I saw a couple looking hopefully in my direction. With an internal sigh, I asked if they need help.

Couple: “You wouldn’t happen to know where baby formula is?”

Me: “Ah, not exactly. However, the baby stuff I have seen is in aisle four. I think it would be about halfway down since I know those are tins of some sort. I’ve not paid any attention to know what’s in the tins, though, sorry.”

Couple: “Okay, thank you. We’ll start there. Thanks.”

And off they went. At this point, I didn’t see anyone else looking like they were waiting for help, so I thought I was free to do more of my own waiting.

Then, an elderly lady snuck up behind me like a ninja.

Elderly Ninja: “Excuse me, sir. Do you know where they keep the hay fever eye drops? I couldn’t see them with any of the other hay fever stuff, and I heard you helping the other people, so…”

Me: “Of course. They keep it in the eye aisle.” *Which is fun to say, by the way* “Do you need it for itchiness or dryness?”

Elderly Ninja: “Um, mostly for dryness, I guess. I never really thought of it.”

Me: “Okay, I would recommend this one.”

I grabbed the blue-packaged [Eyedrop Brand #1].

Me: “It has a mild active ingredient for general allergies but is focused on lubricating rather than just hay fever. You could get the stronger one…” *gesturing to a red bottle* “…but I find it can dry the eyes a bit.”

Elderly Ninja: “Thank you so much. You know, you’re the only person that’s been any help in this store. You should put in an application and then ask for a raise.”

And off she wandered into the shadows, chuckling at her own humour.

Getting back to my waiting spot, I looked at the clock, and I was now only about twenty minutes into my expected half-hour wait, so I settled back in.

Pharmacist: “What was your name?”

Me: “Oh, it’s [My Name].”

Pharmacist: “Okay, give me a minute.”

He riffled through his papers for a second and then grabbed my stuff.

Pharmacist: “Thanks for helping. Here you go.”

Me: “Oh, thanks! I wasn’t expecting you to push me to the front of the queue.”

Pharmacist: “And I wasn’t expecting you to help half the customers in the store.”

And with that, I took my drugs and went home with a spent social battery.

Embarrassment Bounces Off Of Them Like Rubber(s)

, , , , | Right | July 17, 2023

I am working as a cashier in a drug store/pharmacy when two guys in their twenties walk up. They each have only one item, but they put their items down on the counter at the same time, right next to each other. They chat a bit, clearly friends, while I take the first item and scan and demagnetize it so it won’t set off the anti-theft scanner.

Out of habit, I ask if they are paying together or separately for their purchases since they both have their wallets out, ready to pay. They both laugh awkwardly, and then I realize they are both buying identical boxes of condoms.

Guy #1: “Paying separately, please. I don’t like him that much.”

Drug Seeking Because Drug SERIOUSLY NEEDING

, , , , | Healthy | July 15, 2023

I’m subject to frequent, extremely painful sinus infections that can take multiple courses of antibiotics to clear up and require prescription painkillers. On this particular night, I’ve had to go to the ER as I was labeled “drug seeking” by urgent care for asking for pain relief and antibiotics. (Seriously, once I said the pain was an eight, the doctor wouldn’t even address the infection and decided I just wanted drugs, DESPITE my medical records showing these recurring infections and the resulting prescriptions of antibiotics and Tylenol with codeine.)

So, I’ve been in the ER, in pain that regular painkillers won’t help, for multiple hours, and by the time I get to the pharmacy, I just want to pick up my prescriptions and go home.

As I’m with my best friend and his boyfriend, neither of whom share my last name, I have to go inside to present my ID for the painkillers. I’m exhausted, in pain, and generally look like a zombie. Both of the guys go inside with me because they’re genuinely concerned I’ll fall.

I wander up to the counter.

Me: “Hi. I’m here to pick up some prescriptions that should be under [My Name].”

Tech: “Okay, I see we have Amoxicillin and…” *pauses* “…Tylenol with… codeine.”

Me: “That sounds correct.”

Tech: “Okay, I can get that antibiotic for you, but I’m not sure I can give you the other.”

Me: “Is insurance not covering it?”

Tech: “No, I just… I’m not sure I can give it to someone… in your state.”

Here we go again.

Me: “I’ve just come from the ER. I’ve been there half the night.”

Tech: “Yes… but… I don’t know. You could come back tomorrow for it.”

Me: “Please. I am in serious pain. I will not be able to sleep or function if something isn’t done about it.”

Tech: “Yes… but…”

Best Friend: “What is the reason you aren’t able to give her a filled prescription tonight?”

Tech: “She’s… Well… She doesn’t look…”

Best Friend: “Can we speak to the pharmacist?”

Tech: “He’s not in at the moment.”

Major lie. My state requires a pharmacist on staff during all pharmacy operating hours. He could be on break, but if he were not in, they would not be open.

Best Friend: “I was the one who took her to the ER. We were there for five hours; that’s why she looks like s***. We have the discharge papers in the car. [Boyfriend], can you grab them?”

His boyfriend starts to head out to the car to grab the papers.

Tech: *Huffing* “You can get the antibiotic. Or you can leave.”

Me: *Giving up* “Okay, the antibiotic, please.”

Best Friend: “[My Name]…”

Me: “I don’t have this in me. I just want to sleep. I have sleeping pills.”

We get the antibiotic and head back to the car.

Best Friend: “You should call your mom.”

Me: “It’s 2:00 am.”

Best Friend: “They might let her pick it up. I know your mom; she won’t mind.”

So, that’s what we do. My mother is out of bed in an instant, getting dressed and heading to pick up the medication. My mom goes full mama bear, asking for the pharmacist himself and relaying the story. In short order, she walks out with my medication and delivers it.

I go in ten days later to pick up my second course of antibiotics. I am served by the same tech, and she’s very friendly. I realize that, as it’s the middle of the day, I’m dressed for work. She doesn’t recognize me until I tell her my name and what I’m here to pick up. Then, she shoots me the dirtiest look, but she does get the medication.

Now, normally, I’m not a nasty person. But I just can’t resist.

Me: “Isn’t it funny how different I look when I haven’t been in the ER in serious pain all night?”

I got my meds and left.

My best friend says pain adds years to my face, and I believe him.

All We Can Prescribe Is Some Comeuppance

, , , , , , | Right | July 13, 2023

Customer: “I’m here for my dad’s medication. He’s too sick to come in.”

I look up the prescription, and it’s for a few controlled drugs, one of which is popular with addicts.

Me: “I don’t have you authorized to collect on his behalf.”

Customer: “Yes, but he’s too sick to come in! He sent me, instead!”

Me: “Can I see your ID, ma’am?”

She shows me her ID, and she shares the same last name as the patient. I call my manager over.

Manager: “If your father’s doctor can call us to authorize you to collect on his behalf, then we can dispense it to you.”

Customer: “That will take too long! You don’t understand; I need his medication now!”

Manager: “Even if I were able to give it to you, our system requires us to see the ID of the patient even if they’re not present, so—”

Customer: “Wait! I have his death certificate!”

We all stop and stare at the customer. Funnily, she is the last one to realize that she just f***ed up.

Manager: “His… death, certificate, ma’am?”

Customer: “Well… s***.” 

She rushed out while I laughed, and my manager wrote down her license plate number.