Featured Story:
  • Always Time For A Rhyme
    (2,245 thumbs up)
  • Needs A Prescription Of Common Sense

    | PA, USA | Crazy Requests, Health & Body, Theme Of The Month

    (I work in the mail order branch of a popular pharmacy chain. On my way to work I stop by a local retail branch of the pharmacy to pick up a prescription. I happen to be wearing a company t-shirt which, while having the variant of the company name used by the mail order branch, is nothing at all like the uniforms worn by retail employees nor is it at all professional-looking. A woman comes up next to me while I’m waiting at the pharmacy counter.)

    Customer: “Excuse me, where are allergy medicines?”

    Me: *looking around* “Over there, I think.”

    Customer: “What, don’t you know where things are in your own store?”

    Me: “Oh, I don’t work here. I actually work at [Mail Order Branch] on [Road].”

    Customer: “Oh, ok. So, which kind is safest for my son to use?”

    Me: “Sorry?”

    Customer: “Which allergy medicine is safest for my son? He’s ten.”

    Me: “You would really have to ask a pharmacist.”

    Customer: “But you said you work for [Company].”

    Me: “I just package orders. I’m not a pharmacist.”

    Customer: “So why are you at the pharmacy counter?”

    Me: “I’m picking up a prescription…”

    Customer: “So you can stand here but you can’t help a customer?”

    (The pharmacy tech tells me my prescription is ready. I get it and pay, all while the woman stares at me. As I walk away the tech notices the woman standing behind me.)

    Pharmacy Tech: “Can I help you?”

    Customer: “I don’t know. Apparently no one else around here can!”

    Pest Control Out Of Control

    | WV, USA | Extra Stupid, Family & Kids, Health & Body, Pets & Animals

    (I work at a local pharmacy.)

    Customer: “I need to buy some Raid.”

    Me: “Okay, ma’am, let’s go look at the display.”

    (We walked to the display, and I began showing her various items.)

    Me: “Here’s something for ants—”

    Customer: “No, I don’t need that.”

    Me: “Okay. Um, here’s something for roaches.”

    Customer: “No, I don’t have roaches.”

    Me: “Do you have hornets or wasps or something?”

    Customer: “No.”

    Me: “Ma’am, can you tell me a little more about what, exactly, you need the Raid for?”

    Customer: “My son has lice.”

    Me: “Oh! Oh, God. No, ma’am, you don’t want Raid. You want Rid. Please don’t spray Raid on your son’s head!”

    Dolled Up And Priced Down

    | Summit, NJ, USA | Awesome Customers, Awesome Workers

    (I work at a small mom and pop pharmacy. We are having a buy-one-get-one sale on some collectible dolls. A middle-aged female customer is browsing the collectibles. There are six different dolls, each a different color. I happen to be at the counter where they are displayed.)

    Me: “Hello, I see you are interested in these dolls.”

    Customer: “Yes, but I’m unsure which one to get.”

    Me: “Well, we are having a sale on them.”

    Customer: “I see.”

    Me: “Well, just inform me which ones you decide on.”

    Customer: *eyes light up* “I can get more than one!?”

    Me: “Yes.”

    Customer: “How much for one?”

    Me: “$14.50.”

    (The customer starts counting on her fingers, then sighs.)

    Me: “What seems to be the problem?”

    Customer: “I only have enough money for three of them.”

    (I am confused.)

    Customer: “Even with your sale, I would only get be able to get four.”

    (I figure out what is the misunderstanding in her logic.)

    Me: “How about this, you buy three and I’ll give you the other three on the house?”

    Customer: “You will won’t you get in trouble for that?”

    Me: “I won’t tell if you won’t tell.”

    (I got her dolls and rang her up. She kinda skipped out of the store.)

    Automated And Medicated

    | LA, USA | At The Checkout, Crazy Requests

    (We are the busiest pharmacy in the area, and this day is no exception. To make matters worse, we are short-staffed and our delivery truck is several hours late. I am running the drive-thru at about 6 pm, which is about 10 cars deep.)

    Me: “Hi, how can I help you?”

    Customer: “I’m here to pick up a prescription for [Name].”

    Me: “It looks like we were out of stock of that medication, but let me check to see if it arrived on the truck.”

    (I check the delivery record and we did receive the medication. However, because none of the boxes are put up, and it is the middle of the evening rush, we won’t be able to fill the order for a few hours.)

    Me: “Ma’am, we did receive the medication on the truck, but we haven’t had a chance to unload the boxes yet, so if you would like to check back this evening…”

    Customer: “I was told it would be ready this afternoon!”

    Me: “I apologize, ma’am. Normally we would have it ready then but our truck just arrived less than an hour ago and we haven’t been able to put away the medication yet.”

    Customer: “Well, someone should have called me to tell me it wasn’t ready! I drove all the way from [20 minutes away] to get my medicine and it’s not even ready!”

    Me: “Are you signed up for our automated calls and text messages?”

    Customer: “Yes!”

    Me: “…and you got a call or text telling you your prescription was ready?”

    Customer: “Well… no…”

    Me: “…”

    (The customer gave me a dirty look as she angrily drove away.)

    Their Attitude Stinks

    | USA | Awesome Workers, Crazy Requests, Health & Body

    (An order comes to my pharmacy for a well-known antibiotic. This antibiotic is known to smell exactly like rotten eggs, so most of us just hold our breath while we count it and try not to think about it too much. We dispense it to a woman who is picking it up for her teenage son. Everything is normal and she leaves with the prescription, but about 10 minutes later she comes stomping back into the pharmacy, pretty much shoves the person that I am currently helping out of the way, and throws the bottle of medication on the counter.)

    Customer: “I want to speak to your manager right now! You guys gave me rotten medication!”

    Me: “Really? Let me look at the expiration date on your bottle. Normally we don’t keep anything that has one less than a year away.”

    (I look at the bottle and see that the pharmacist wrote a date of over a year away, and I go over to our stock bottle and check and the numbers correspond with each other.)

    Me: “Hmm. Well, ma’am, it doesn’t look like this medication is expired but I will have the phar—”

    Customer: “You are just lying! I mean, come on and open that bottle! It smells totally rotten! I can’t believe that you would ever give someone bad medication! My son is very very ill!”

    Me: “Oh, that’s just because the active chemical that is in this medication has a bad smell. Trust me, I wish there was something that we could do about it back here, too. Most of us hold our breath while we count it.”

    Customer: “Stop ****** lying to me. You just don’t want to admit you did something wrong! I will have your job for this, b****!

    (At this point the pharmacist who has been listening the whole time walks over.)

    Pharmacist: “Ma’am, while I don’t like the fact that you are calling my staff names like that I will let you know two things. One is, certain chemicals have a bad smell. It’s just a fact of life. So, while I know that smell is unpleasant, it’s just one of those side effects that come with being able to take medications that will help your sick son. I assure you it’s supposed to smell that bad. If it didn’t, it wouldn’t work right. Two, since you don’t seem to want to listen to my employees and call them awful names, this will be the last time that you or any members of your family can shop or fill any type of medication here. Maybe in the future you can learn how to treat people the way you want to be treated.”

    (The woman proceeded to turn bright red with embarrassment and tried to apologize, but my boss wouldn’t hear it. That was almost two years ago and he still will not allow her or her family to fill their prescriptions at his pharmacy.)

    Page 1/2812345...Last