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    Mixed Me-ow-ssages

    | Burlington, WA, USA |

    Customer: “I bought this a few days ago to stop my cats from scratching the furniture, and now they’re scratching it more than ever!”

    (I take a moment to look at the bottle, and see that it is clearly labeled “Catnip Spray”.)

    Me: “Well, they’re going to scratch more because this is catnip spray.”

    Customer: “What does that mean?”

    Me: “You spray this where you want cats to scratch… didn’t you read the bottle before you bought it?”

    Customer: “I don’t have time to read; I just grabbed the first thing on the shelf.”

    Me: “Um… you just grabbed the first thing on the shelf?”

    Customer: “Yes, now get me the right stuff so they’ll stop scratching!”

    A Hiccup In The Food Chain

    | Los Angeles, CA, USA |

    (I was working in the reptile department and I often got questions about the snakes.)

    Customer: “What do you feed these snakes?”

    Me: “Those snakes?¬†Usually feeder mice.”

    Customer: “You feed them live mice?”

    Me: “Yes, that’s what they eat.”

    Customer: Well, don’t you think that’s cruel?”

    Me: “…”

    Customer: “Can’t you feed them a vegetarian diet?”

    Me: “No ma’am, they need to eat a diet similar to what they would naturally eat in the wild.”

    Customer: “Well, I think that’s just awful.¬†They should be able to survive on vegetables.”

    Me: “I’m sorry, ma’am…you’ll have to talk to God about that one.”

    Is That A Tumor In Your Pocket…

    | Canada |

    (A customer is looking in our pet store’s front window at our display of hamsters, rats and mice.)

    Customer: “I want to make a complaint.”

    Me: “Sure, would you like me to get the store manager?”

    Customer: “Yes, right this minute.”

    (I get the manager.)

    Manager: “Yes, ma’am, what seems to be the problem?”

    Customer: “I can’t believe you would actually have sick rats on display in the front window! I am going to call the humane society and have this store shut down!¬†I am sickened that would actually have poor rats that have CANCER in the storefront window!”

    Manager: “… cancer?”

    Customer: ¬†” YES! Just look at the size of those TUMORS on the poor backsides of all those rats in that cage!”

    Manager: “Um, ma’am… those are their testicles. They are full grown male rats.”

    Customer: ¬†*blushes* “… oh. Sorry.”

    Welcome To Retail, Part 3

    , | Alberta, Canada |

    (I’m a 16 year old, new to the job at a pet store. An elderly woman comes up to the front counter with a shopping cart full of tiny tins of cat food. None of them are stacked, and they are different brands and flavors.)

    Customer: “I’d like all of these, please.”

    Me: “Uh… alright. Are they sorted by brand?”

    Customer: “Why should I count them? I’m the customer!”

    Me: “Good point, ma’am.”

    (I finally get all her cans sorted and I scan them all. She then proceeds to pay for over 40 dollars of cat food with change.)

    Me: “There you go, ma’am. Do you want a hand out to your car with those bags?”

    Customer: “No, thank you.”

    (She gets to the door and she drops her bags. Cans go rolling everywhere.)

    Customer: *shrieks* “I WANT MY MONEY BACK! THIS IS CAT FOOD! I WANTED DOG FOOD!”

    (Needless to say, I cried.)

    Related:
    Welcome To Retail, Part 2
    Welcome To Retail

    Kitteh Sez STFU

    | Concord, CA, USA |

    (I’m tending to the cats at our pet store when a young woman comes up and points at a small tabby, Velma.)

    Me: “Ah, would you like to see Velma? She’s a little shy but very sweet.”

    Customer: “I can has cat?”

    Me: “Um… if you are interested in adopting, I’ll be happy to get out Velma or any of the cats so that you can get to know them a little better.”

    Customer: “I can has lolcat?”

    Me: “…”

    Customer: “She is in her playpen, stealin our funs!”

    Me: “You know, pets can be a big responsibility, and I’m not sure a cat would be the best thing for you right now.”

    Customer: “K thanks bye!” *turns and walks out of the store*

    Me, to Velma: “I think I may have just saved your life.”

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