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    Refunder Blunder, Part 16

    | WA, USA | At The Checkout, Crazy Requests

    (It has been an insanely busy Friday in our store. I’m the only manager, so I have spent the last six hours running from one customer to the next, dealing almost exclusively with entitled idiots. This is probably my seventh no-receipt-return of the day.)

    Me: “Okay, so you don’t have a receipt? Did you purchase this at our store?”

    Customer: “NO. I bought it at the north store.”

    Me: “Oh, unfortunately I can’t look up the receipt because our system only tracks transactions for our store.”

    (I’m about to elaborate that I can call the other store, but she is glaring at me, and I’m already fed up with her tone.)

    Customer: *huffing* “Well, can’t you do merchandise credit? It’s obviously unused.”

    Me: “No. I’m sorry, but we still need a receipt for credit or exchang—”

    Customer: “WHY NOT?! It’s unused. Look at it, it’s obviously unused. I’m not driving up to the north store just for a receipt.”

    Me: *giving up* “Without a receipt we have no proof of purchase.”

    Customer: “Well, that’s pretty lame. It’s obviously unused. It’s not my fault you can’t find my receipt.”

    Me: “…It’s not our fault we can’t find your receipt.”

    (She blinked at me angrily before declaring she would never set foot in our store again. Good.)

    Related:
    Refunder Blunder, Part 15
    Refunder Blunder, Part 14
    Refunder Blunder, Part 13

    This Service Just Tanked

    | MI, USA | Extra Stupid, Pets & Animals

    (I am the customer. I am buying a bearded dragon and set-up for my daughter. The employee has been showing me everything I need, including the tank and supplies.)

    Employee: “You will also need this scrub brush.”

    Me: “What? I have to scrub the bearded dragon?”

    Employee: “No, it’s to scrub the tank.”

    Me: “…This is going on ‘Not Always Right,’ isn’t it?”

    Sadly Having A Ball

    | Cranston, RI, USA | Extra Stupid, Pets & Animals

    (I’m working registers at the moment which also means I’m in charge of answering the phones; I’m certified throughout the store, so usually I don’t even have to transfer the call. Note, we are a just a pet store, not a specialty vet. This transpires one day:)

    Me: “Thank you for calling [Store]. This is [My Name]. How can I help you?”

    Caller: “Hi, I think my hamster might be injured. My son put him in a hamster ball, and then the ball slipped and hit the floor. The hamster just kinda stayed in one position for a minute or two, like he was dead and didn’t look like he was breathing. Then we flipped him over and he moved a little bit so we can see he’s breathing, but he hasn’t moved since. What would you do?”

    Me: “Well, if I was in your position, I’d bring him straight to the vet; we use [Local Vet] because they specialize in small animals.”

    Caller: “Sooo… do I bring him, or do you?”

    Me: “You would take him.”

    (The customer still didn’t seem all that concerned that her son may have caused a serious injury to his pet.)

    Should Have Vetted Their Outbursts

    | ON, Canada | Pets & Animals, School

    (I have worked in a pet store selling dogs and cats for five years at this point, and wear a tag that says my name and that I am a ‘dog specialist.’)

    Customer: “Psh, dog specialist my a**. That girl looks like she is just starting high school.”

    Coworker: “So, [My Name], how is your third year of veterinary school going?”

    (The client turns bright red and leaves the store. The next day, she came back and started asking me questions as to why her dog might be limping.)

    How To Neuter A Prank Call

    | NY, USA | Bad Behavior, Pets & Animals

    (The phone ring.)

    Me: “Hello, You’re through to—”

    Caller: “—ah, yes. Do you neuter men?”

    (There is giggling in the background, and it is clearly a prank call.)

    Me: “Yes, we do. In fact, I am with a patient right now.”

    (One of the parrots chooses that moment to scream.)

    Me: “Sam, if you held still this wouldn’t hurt so much! Sorry, we ran out of anesthetic and he just won’t hold still… Hello?”

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