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  • Freely Bathing In Stupidity

    | Hiram, GA, USA | At The Checkout, Extra Stupid, Money, Pets & Animals

    (The pet store I work at sells coupon books for $20 that are meant for people who are planning to buy puppies or have just bought them. They greatly help with a lot of the up-front cost and include a sign-up for the customer to continue receiving coupons through their email. A customer comes up with a grooming slip to pay for her dog’s grooming. She is holding a puppy kit and reading it over.)

    Me: “Hey, how are you today? Find everything okay?”

    Customer: “Yeah. Hey, am I allowed to take this book thing home with me and decide later if I want to come back and buy it?”

    Me: “Um, no, ma’am. You have to purchase merchandise before you are allowed to leave the store with it.”

    Customer:” Oh… Well, I guess I don’t want it then. Maybe I’ll get it some other time.”

    (She puts the puppy kit back with the ones at the register and places the grooming slip and a coupon on the counter. I notice the coupon is for $5 off the grooming. In the puppy kit, there is a coupon for a free puppy bath which is what is listed on the grooming slip. To try and save her some money, I decide to explain that to her.)

    Customer: “Hmm… sounds good. I’ll take it.”

    Me: “So you do want to get a puppy kit?”

    Customer: “No.”

    Me: *confused look* “Then what are you wanting to get, ma’am?”

    Customer: “Just the free bath.”

    Me: “Ma’am, the coupon for the free bath is in the puppy kit.”

    Customer: “So, I’ll take the coupon. But I don’t think I want the kit today.”

    Me: “Ma’am, unless you purchase the book I can’t just give you a free bath. It’s a coupon included in the puppy kit and you can’t use the coupons without buying it first.”

    Customer: “Oh… Well, I don’t want the kit thing tonight.”

    Me: “Okay. I’ll just run it through with the $5 coupon, then.”

    Customer: “Yeah, that would be good. Since I can’t get the bath for free without the book, I’ll at least save something that way…”

    Reached Rock-Bottom Dollar

    | NC, USA | At The Checkout, Extra Stupid, Math & Science, Theme Of The Month

    (I’m finishing up a transaction with a customer when she hands me two coupons. I scan the $5 off coupon first, and then the 10% off coupon.)

    Me:“Your total comes to [total].”

    Customer #1: “YOU JUST CHEATED ME OUT OF A DOLLAR!”

    Me: *taken aback* “I’m sorry, what?”

    Customer #1: “You scanned the $5 one first, which then lowered the price so the 10 % off comes out to less!”

    Me:“Oh, I’m sorry it looks that way. It’s actually just the way our system works. The $5 coupon is seen as a coupon, and not a form of tender. You haven’t actually paid $5, so if I had scanned the 10% one first, once I scanned the $5 one, it would have lowered your discount to the same.”

    Customer #1: “No, it wouldn’t have. You’re just making that up. You did that on purpose!”

    Me: “Ma’am, I promise you it would have. That’s actually why I did the $5 one first, because I’ve seen it happen, and customers get upset when they see the discount get smaller.”

    Customer #1: “Look, I know it’s only $1, but what you’re saying makes no sense. You have no idea what you’re talking about!”

    Me: “Ma’am, I’ve been here three years. I can promise you that is what would have happened, However, if you would like, I can call the manager up here to void the transaction and I will do it your way so you can see.”

    Customer #1: “No, I don’t have time for that! It’s only $1, but you cheated me. I don’t have time for this!”

    (This goes on for a full three minutes of her yelling at me for cheating her out of $1 and me offering to have the transaction voided and her insisting that she doesn’t have time. Finally, a customer at the tag engraving machine decides that he’s had enough.)

    Customer #2: “Lady! You keep insisting that it is no big deal and that you don’t have time, but you’ve wasted her time and mine by arguing even though she has offered numerous times to do it your way. I will give you the d*** dollar if it means you will shut the h*** up and just leave!”

    Customer #1: *grunts, glares at me and him, RIPS her bags out of my hands, and storms off*

    Customer #2: *sighs* “You couldn’t pay me enough to work even one shift for you.”

    Out Back Fishing

    | Nanuet, NY, USA | Crazy Requests, Pets & Animals

    (I’m the manager on duty. At the time I’m back in the aquatics department feeding the fish when a customer approaches.)

    Me: “Hello. Can I help you with anything, Ma’am?”

    Customer: *points to one of the tanks* “Do you have any more of these in the back?”

    Me: *I assume she’s gesturing to the fake plants, which we sell* “Possibly, but we also have them out on the floor. I can show you the aisle.”

    (I take her over to the decor aisle.)

    Customer: “No, not those!” *walks back over to the tank, jabbing her finger at the glass*  ”Those!”

    Me: “The… fish?”

    Customer: “Yes!”

    Me: “I’m… sorry. But, ah… no. These tanks are the only place we keep the fish. I don’t put them in the stockroom.”

    Customer: *huffs and walks away*

    Rabbiting On

    | UK | Bizarre, Crazy Requests, Pets & Animals, Wild & Unruly

    (I’m working at my till when an old lady in a wheelchair approaches me. Our rabbit hutches are situated right next to our office that keeps the safe inside.)

    Customer: “Hello, dear. I was wondering if you could give me some advice about your rabbit hutches.”

    Me: “Of course. Is it just for one rabbit or two?”

    Customer: “Oh, it would be two.”

    (I take her over to the hutches and show her around explaining the features of each one.)

    Customer: “I don’t have much room in my husband’s car and I really need one for today. Do you sell them un-built?”

    Me: “I can grab a flat packed one from out the back if you’d like?”

    Customer: “Could you bring one out to show me so I can see if it will fit?”

    (I run out to our storage area and grab a flat-packed version of the hutch she had asked for. When I bring it out her attitude has completely changed.)

    Me: “Here you go. This is the one. It’s really simple to build and will only take ten minutes.”

    Customer: “FOR GOD’S SAKE. HOW LONG DOES IT TAKE TO GRAB ONE GODD*** ITEM FOR ME?! DON’T BOTHER WITH IT. I’LL JUST GO SOMEWHERE ELSE WHERE THEY DON’T TREAT THEIR CUSTOMERS LIKE S***!”

    (I stand there in stunned silence as the customer quickly leaves the store, cursing frequently under her breath. Later on my manager, who ran home from work, couldn’t find his trainers which he leaves in the office. We decide to look on the CCTV to check if anyone has moved them. The video shows me walking off to get the hutch for the customer. When I leave she proceeds to get out of her wheelchair, enter the office (which has a combination lock on it), and try to open the safe. After failing to open it she grabs my manager’s trainers, shoves them in her handbag, and returns to the wheelchair.)

    Manager: “Who the h*** was she?”

    Me: “I think I almost sold the Devil a rabbit hutch today…”

    Intelligence Is On Lockdown

    | USA | Extra Stupid, Theme Of The Month

    Customer: “EXCUSE ME! Are you going to check me out or am I going to have to stand around at the register all night waiting on you to finish whatever you are doing?”

    Me: *thinking we had accidentally closed the store on the customer* “Ma’am, we closed 15 minutes ago. My manager has already closed all of the registers. I’m sorry, but I cannot check you out and you will have to come back in the morning.”

    Customer: “Is that why the door was locked?”

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