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    Hair In Mid-air

    | Orem, UT, USA |

    (A customer brings in a beautiful long haired Shih Tzu for a trim up. As I am petting the dog, I feel that she is very matted.)

    Me: “I am sorry, but Missy is very matted. She needs to be shaved down very close to her skin.”

    Customer: “Oh no, she’s not matted. Can’t you see how long her fur is? I brush her every day.”

    Me: “I’m sure you do, ma’am, but you are only getting the hair on top. The hair on the bottom has become very matted and needs to be shaved.”

    Customer: “Can’t you just shave the bottom and leave the top?”

    Customer Service: Once Bitten, Twice Shy

    | Massachusetts, USA |

    Customer: “Hi, can I get my dogs nails clipped?”

    Me: “Yes, have you been here before?”

    Customer: “Yes.”

    Me: “OK.” *pulling up info* “It looks like your dog’s rabies certificate expired last month.”

    Customer: “I have the papers at home. I’ll bring it in next time.”

    Me: “Sorry sir, we need the current rabies certificate to do nails.”

    Customer: “So you don’t want to do them?”

    Me: “I can’t do them, sir. It’s our policy.”

    Customer: “I thought that was just for grooming.”

    Me: “No sir, it’s for all services. I can’t–”

    Customer: “Fine, I’m never coming back again!” *storms out*

    You Can’t Always Love What You Do

    | Richmond, VA, USA |

    (While closing up shop alone one night, two gentlemen walked in and the following conversation took place.)

    Customer: “So, uh…how much experience do you need to groom dogs?”

    Me: “Well, none to start out. They start you as a bather, and then after about three months they send you through an academy to learn how to groom dogs.”

    Customer: “You gotta go to school for this?”

    Me: “Yes – it’s actually not as easy as it looks.”

    Customer: “You make a lot of money?”

    Me: “Well, that’s hard to say. We work on commission so…it just depends on how many dogs you can do in a week.”

    Customer 2: “You think if you’ve got a cruelty to animals charge, they’ll let you work here?”

    Me: “…no.”

    He’s Dying – But He Looks Fabulous!

    | Calgary, Alberta, Canada | Top

    Customer: *calling on the phone* “Hello, I’d like to make an appointment with the groomer. My dog won’t get up and walk around, and every time I touch his leg, he whimpers. I think it may be broken.”

    Me: “Well, ma’am, I don’t think the groomer is the best place to take an animal with a broken leg. Your best bet would be to call a vet, and have them look at the animal.”

    Customer: “Vets are expensive. A groomer deals with animals as well – shouldn’t they know everything a vet does?”

    Me: “Ma’am, bringing a dog with a broken leg to a groomer is like bringing a kid with a broken leg to a hairdresser. I think a vet would be a much better choice.”

    Customer: “Well, I NEVER! That’s the stupidest thing I’ve ever heard.”

    Me: “I wont lie to you; that’s the stupidest thing I’ve ever had to say. You have a nice day.” *hangs up*

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