Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Crime Can Be A Vicious Cycle
    (1,849 thumbs up)
  • October Theme Of The Month: Coupon Complications!
    Submit your story today!

    No Helium For The Airhead, Part 2

    | TX, USA | Crazy Requests, Extra Stupid, Math & Science

    (Because of a helium shortage, we currently have a limited amount of tanks to use on balloon orders. We run out in the middle of a day that has a special event going on.)

    Store Owner: “I’m sorry to say we can’t fill any more balloons unless it’s with air. If you want any helium balloons, you will have to go to [other store known for its poor service].”

    Customer: “That’s ridiculous! I need 20 balloons and you’re telling me I can’t have them now?”

    Store Owner: “I’ve called in for more tanks, but I won’t have them in before tomorrow, so if you need them you’ll have to go elsewhere.”

    Customer: “That’s ridiculous! You should have planned better and ordered more tanks to begin with.”

    Me: “We could try that, but we’re only given four tanks a week. Hospitals have a priority on helium for their machines, so their demands come first.”

    Customer: “If the hospital needs helium so badly, why don’t they make their own?”

    Me: “Helium isn’t man-made. That’s why.”

    Customer: *scoffs* “Yes, it is. How else do you think they put it in those tanks?”

    Store Owner: “They trap it when they mine, but—”

    Customer: “That is the dumbest thing I’ve heard. I can’t believe you idiots believe that shortage crap. I’m going to [other store]. I bet they won’t make up crap to get out of work!” *storms out*

    Store Owner: “I bet he also thinks H2O is an energy drink.”

    Related:
    No Helium For The Airhead

    Ballooning Demands, Part 2

    | TX, USA | Bad Behavior, Crazy Requests

    (Our store closes at 7 pm on weeknights, so we lock our doors at 6:55. A customer bangs at the door at 6:58 with the promise that she needs just one thing. I let her in and tell her we’re closing the registers in two minutes. Two minutes pass and she’s not at the register.)

    Me: “Ma’am, you told me that you only needed one thing when you came in here. It’s seven and we have to shut our registers down.”

    Customer: “I know, but I forgot I also need…” *lists off a dozen items*

    Me: “There’s no way you’re going to have time to get all of that. If you want, we can gather this for you and bag it, then you can pick it up in the morning and pay.”

    Customer: “NO! It needs to be tonight! It’s an emergency.”

    Me: *sighs and realizes she’s going to be a problem* “I’ll ask one of the registers to stay open five more minutes, and then we have to shut down.”

    (Luckily, the customer is up there in three minutes with her arms full. My co-worker is checking her out when the woman says she needs to put in a balloon order for her son’s first birthday party. I hurry and grab a slip of paper to fill out with the information.)

    Customer: “Do you have any specials on your balloons?”

    Me: “No. We stopped doing specials on them months ago because of the helium shortage. We do offer balloons at a cheaper price if you buy 20 or more.”

    Customer: “Well, I don’t really need 20. Can you do the order in multiple colors?”

    Me: “We can do them in as many as you like.”

    Customer: “I want them to match the theme of the party.”

    (She starts naming colors, which I write down, but she can’t decide on the blue. I go grab four different blue balloon colors.)

    Customer: “Give me the aqua, no powder blue. No, island is better. No, I’ll just go with aqua. Can I have just twelve balloons at the cheaper price?”

    Me: “I’m afraid we can’t do that. It’s in the system at a set price and I don’t have the authority.”

    Customer: “I just don’t need 20. I guess I’ll get 20, though.”

    Coworker: “I’m glad we could help you with your son’s first birthday. That’ll be [high amount].”

    (The customer hands over her card and it’s declined.)

    Customer: “Ugh, I know there’s money on that card. It just won’t go through because my check is still pending. Can you stay open just a little longer so I can run to the ATM and withdraw some money?”

    Me: “We can’t. We should have already closed over 10 minutes ago. As I suggested before, why don’t we bag this up and you can come for this in the morning when you come to get your balloons?

    Customer: “I guess so. Are you sure you can’t let me run to the ATM?”

    Me: “I’m positive, ma’am.”

    (I help to write her name and information on one of the bags, staple it shut and put it behind the main counter.)

    Customer: *as she’s walking out* “Oh, do me a favor? I don’t know if I want those balloons. Will you make sure they don’t fill them until I call?”

    Me: “… Yes, ma’am.”

    Coworker: *after the customer has left* “So we just wasted 15 minutes for her to walk out empty handed and she’s probably going to call and cancel that balloon order tomorrow.”

    Me: “Yep.”

    Related:
    Ballooning Demands

    Smile, And The World Scowls With You

    | TX, USA | At The Checkout, Crazy Requests

    Me: *sick and feeling nauseated* “Hi. Did you find everything okay, ma’am?” *starts to scan her items*

    Customer: “I found everything.” *scowls at me* “You should smile more when you’re greeting people.”

    Me: “I usually do. I’m not feeling well today, but I couldn’t call in. It’s a Saturday, which means we have a lot of balloon orders—”

    Customer: “Whatever. We don’t care if you feel like dog s***. The customer is always right, and if I say I want a smile, I expect a d*** smile.”

    Me: “Um, sorry, ma’am.” *tries a smile* “Your total is [total].”

    Customer: *rolls her eyes and throws money at me* “It’s a wonder you have a job at all with that kind of attitude.” *storms out*

    Ballooning Demands

    | TX, USA | Crazy Requests

    (Saturdays are our busiest days for filling balloon orders for parties of all sorts, so we usually have clusters of balloons placed in large bags, lying to the side of our counter for customers to pick up.)

    Customer: “How much are your balloons?”

    Me: *trying to fill a balloon order* “They’re $1.29 apiece, unless you choose over 20. If you decide to order 20 or more, they’re 99 cents apiece.”

    Customer: “And how much would 30 be?”

    Me: “Well they’d be 99 cents, so that’d pretty much be around thirty bucks.”

    Customer: “And if I got a balloon bouquet? How many would be in that?”

    Me: “Depends on how many you want.”

    Customer: “But how many are in a bouquet?”

    Me: *pauses* “How many do you want?”

    Customer: *getting irate* “How many are in your bouquet?”

    Me: “There’s no set amount. You choose however many balloons you want, and then we make the bouquet from that.”

    Customer: “So if I just wanted one balloon?”

    Me: “Well, you would have to choose more than one to make a balloon bouquet, but if you want to make a bouquet of one, you can.”

    Customer: “Okay, I’ll take 90.”

    Me: “Okay.” *pulls out order form* “When would you like to pick it up?”

    Customer: “Excuse me?”

    Me: “I’m sorry. What day are you placing the order for?”

    Customer: “Right now.”

    Me: “Ma’am, we can’t do it right now. If you can’t tell, Saturday is a busy day and we have seven more orders to fill within the hour. At best, we can have it filled in four hours, maybe three. There’s no way we can fill it right now.”

    Customer: “Why not?!”

    Me: “Because all these other customers have pre-ordered and pre-paid for their balloon bouquets to pick up within the next two hours, that’s why! We can’t just stop on theirs to fill your order.”

    Customer: “Well, give me some of theirs!”

    Me: “No, we can’t do that. It wouldn’t be fair to just take their balloons to give to you. We’d still have to fill that order. It would set us back heavily.”

    Customer: “But I need them soon!”

    Me: “Okay. When do you absolutely need them and what are you needing?”

    Customer: “I need 90 balloons in [different color balloons] for my son’s birthday. It’s going to be in an hour.”

    Me: “Wow. Okay. You really should have come this morning, or even yesterday, to put your order in. I will talk with my manager to see what we can do.”

    (I talk with manager, who says we can try to do it within the hour, but the woman will have to cut her order in half. I relay this info to her.)

    Customer: “WHAT? No way! I want 90 balloons!”

    Me: “We just can’t fill that order right now. There’s no way we can get your balloons filled along with all these other orders at the same time!”

    Customer: *glares at me* “I want to talk to your manager.”

    (I call my manager over and go back to filling balloons. My manager apparently talks her down to 50 balloons and promises to try and have it filled within an hour. Ten minutes later, we catch the woman trying to steal 3 other bouquets that have been pre-paid for. When we stopped her, she stomped on one of the bags holding a larger balloon bouquet and popped 11 balloons. She didn’t get any balloons from us and now is barred from our store.)

    In Line And Out Of Line, Part 4

    | USA | At The Checkout, Awesome Workers

    (During a particularly busy evening, I am helping a customer find a costume for her son. The customer is taking a bit too long for the hulking behemoth of a man who is the next customer standing behind her. It gets to a point where he just can’t take it anymore.)

    Next Customer: “Hey! I need a costume. You better take down my order, now!”

    Me: “I’m sorry, sir, but I’m with another customer right now.”

    Next Customer: “Well, then, what the h*** am I?”

    Me: “Next in line.”

    Related:
    In Line And Out Of Line, Part 3
    In Line And Out Of Line, Part 2
    In Line And Out Of Line

    Page 1/212