Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Got Him Out Of A Pickle
    (3,138 thumbs up)
  • October Theme Of The Month: Coupon Complications!
    Submit your story today!

    Save Us From The Super Savers

    | San Antonio, TX, USA | At The Checkout, Bad Behavior, Theme Of The Month

    (Every week, we have coupons such as 25% off or a certain dollar price off of a product. You have to choose only one coupon as it states in the small text, but one customer always comes in and refuses to accept it. We have a deal on Sharpies reduced to $2.00. You either get $1.50 off or 25%. She brings all the sharpies we have stocked.)

    Me: “Will that be all for you?”

    Customer: “Yes.” *hands me about 20 coupons for $1.50 off and 25% off*

    Me: “Ma’am, you must choose one coupon to use and only one coupon per transaction.”

    Customer: “The coupon doesn’t say that.”

    Me: “Yes. If you read here it says only one coupon per person per transaction and it’s not valid with any other offer. You can only get $1.50 off one or you can take 25% off your entire purchase.”

    Customer: “Well, I’ll only take one, then!”

    (We have to take all the sharpies back. She comes in the next week with a price match of Crayola markers for $0.97 and a $1.00 off coupon. She again, has every box we have in stock.)

    Me: “Ma’am, we cannot give you $1.00 off an item that is $0.97. I can ring them all up for $0.97 or I can take $1.00 of one of the boxes.”

    Customer: “Why? Let me see your manager.”

    (My manager comes and explains the coupon to her and tells her it states in the small print, one coupon per person per transaction.)

    Customer: “Can’t I just do separate transactions?”

    Manager: “No.”

    Customer: “I’ll take one, then!”

    (After she left I asked my manager if we could just ban her.)

    Carded If The Card Is Discarded

    | NJ, USA | At The Checkout, Crazy Requests, Money

    (Per company policy, if a customer wants to pay with a card they need to have it with them. We can’t authorize them over the phone unless it is a credit card issued by our company. There are occasional exceptions, but really only for regulars. We are also always supposed to check an id. A woman came in to buy a bunch of supplies for her office. As she’s at the register to pay. She pulls out a piece of paper.)

    Customer: “I’d like to pay with this.”

    (The paper she pulls out is a photocopy of a company credit card.)

    Cashier: “Uhm… we can’t take this.”

    Customer: “Why not?!”

    Cashier: “Because we need the physical card.”

    Customer: “Get a manager!”

    Manager: “Can I see an id?”

    Customer: “Why? My name won’t match. It’s a company card.”

    Manager: “Then, I’m sorry but we can’t accept it. I really shouldn’t do it, even if the names did match. It’s against policy.”

    Customer: “This is ridiculous! How can you not take it!? Why do you even need to see my ID?”

    Manager: “Ma’am, there is way too much risk for identity fraud. I have no way of knowing that’s your card, or company. Anyone could have taken that card and made a copy, or found the copy lying around somewhere.”

    Customer: “Are you accusing me of stealing this card information!?”

    Manager: “Of course not! But wouldn’t you rather have stores check ids and only accept physical cards if yours was the one that was stolen?”

    Customer: “This is ridiculous! It’s our company card! And accusing me of stealing?! I’m never shopping here again! You’re losing so much business!”

    Manager: “Well, it’s better than getting in trouble for a fraudulent charge. Sorry we couldn’t help you.”

    (The customer stormed out in a huff.)

    A Total PPOODJ-Head

    , | Adelaide, SA, Australia | Crazy Requests, Funny Names, Technology

    (I am working behind the ‘print and copy’ counter at my store. A customer who is known for her deliberate time wasting and rudeness comes in to use the self-serve photo printing kiosks. She calls me over because I haven’t served her before, so she sees me as a new target. She doesn’t know that I know exactly who she is and what tricks she uses. I also know that she is capable of using the machines on her own, as she does so when she thinks no one is watching.)

    Customer: “I don’t know how to type in my name. You do it for me.”

    Me: *very politely* “Yes, you do, ma’am. Do you remember last time when [Coworker #1] showed you just how to do it? Or the time when [Coworker #2] made sure you knew just how to use the machine? Now, these machines are self-serve. Why not have a play around with them yourself? I’m sure you’ll be fine.”

    Customer: “YOU DO IT.”

    Me: “I’m very sorry, but I have customers. As I have mentioned, this is a self-serve machine. I’ll be more than happy to help you when I don’t have customers lining up. Please excuse me.”

    (I go back to my counter and help the line of customers who are actually paying for the service of having me help them. She soon comes over to the counter with her ticket to pay for her photos. Her name is displayed on the ticket as ‘PPOODJ,’ obviously just random letter that she’s mashed.)

    Customer: “LOOK WHAT YOU MADE ME DO! LOOK! PPOODJ! I AM NOT A PPOODJ! LOOK!”

    Me: “It doesn’t matter, ma’am. Your photos will be ready in a few minutes. The name doesn’t really matter at all. That will be [amount].”

    (She pays and waits for her photos, grumbling.)

    Customer: *over her shoulder as she is leaving the store* “PPOODJ!”

    (She never asked for help again while I was working, and wouldn’t you know it, never had any troubles using the machine from then on.)

    A High Infidelity Phone

    | Absecon, NJ, USA | Rude & Risque, Technology

    (A customer of around 45 comes up to me. I am a 21-year-old girl.)

    Customer: “Excuse me. I was wondering if I had enough memory on my phone for the movies I’ve downloaded, and to download more?”

    Me: “Um, I’m not sure. Let’s go up to the mobile consultant. He should be able to answer that.”

    (I start walking to the consultant, who is on the other side of the store. The customer stops me after about a foot, and pulls out his phone.)

    Customer: “You see, I have all these movies; they’re short, but I have about 150 of them. And I have 32 GB of memory. I also don’t want my wife to see them, but I don’t want a separate memory card.”

    Me: “I mean, I don’t know much about phones, but that seems like it should be sufficient.”

    (The customer starts scrolling through his “movies,” which are clearly adult in nature.)

    Customer: “I just got a Galaxy. The movies are so clear!”

    (He starts to play several porn videos, as I stand there, shocked.)

    Customer: “I’m hiding them from my wife. So, 32 GB should be good?”

    Me: “Uh… yeah. Seems like it…”

    Perplexing Paper Positioning Possibilities

    | VA, USA | Extra Stupid

    (A customer comes to check out with a basket of art supplies, including a pad of drawing paper. The customer hands me the other items, but stands there holding a shopping list and the paper, looking back and forth between them and frowning.)

    Me: “The paper, too?”

    Customer: “Will this work?”

    (The customer’s list has ’12 x 18′ written on it.)

    Customer: “How do I know if this will work?”

    Me: “The paper cover says ’18 x 12.’”

    Customer: “But she wrote ’12 x 18!’”

    Me: “… well, she didn’t specify the kind of paper or the kind of pad, just the size. This is the same size; she just wrote it a different way.”

    Customer: “Oh, but, I don’t know!” *very anxious* “How can you be sure?”

    (My coworker sees the confusion and comes over.)

    Coworker: “Did you have a question?”

    Customer: “I’m supposed to buy ’12 x 18,’ but I can only find ’18 x 12.’”

    Coworker: “…uh, you should be fine. See, you can hold it two ways, so it doesn’t really matter which side the binding is on. You can always cut the drawings out. It’s the same size paper.”

    Customer: “This is just so perplexing to me!”

    Page 1/612345...Last