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    Behavior Past The Tipping Point

    | Melbourne, VIC, Australia | At The Checkout, Bad Behavior, Bizarre, Food & Drink

    (I’ve just finished cleaning the entire lobby before our next session goes in. I’m now back at the counter serving, with a large group of patrons waiting in line.)

    Me: “Is that everything?”

    Customer: “Yeah, but my drink is too full.”

    Me: “Oh, I’ll empty some out if you like.”

    Customer: “No, I’ll do it.” *tips half of her soda all over my clean bench and walks off*

    Not A Sound Argument

    | Exeter, England, UK | Bizarre, Movies & TV, Technology, Theme Of The Month

    (I’m working on retail in the cinema. It’s quiet because all the films have started. A lady comes down from a screen.)

    Me: “Hello. Can I help?”

    Customer: “Yes. My daughter and I are watching a film in screen one, and the sound is AWFUL! You can hardly hear anything. It’s terrible! Can’t you get it fixed? I’ve had my hearing tested by professionals and I’ve got the hearing of a 14-year-old, so I know I’m not just imagining it. Get it fixed. It’s ruining our film. My daughter’s been looking forward to seeing it for ages, and it’s ruined!”

    (When she finally leaves, I radio the technician to check it out. Afterwards, he comes to the counter.)

    Technician: “You know the problem in screen one?”

    Me: “Yeah, what exactly was the problem?”

    Technician: “Nothing. There’s nothing wrong with it. I didn’t do anything to fix it, because it’s fine. She must be nuts.”

    (After the film, the customer approaches me at the counter again.)

    Customer: “Thank you SO much for getting that problem checked out. It was SO much better afterwards!”

    Empty Threats Over Full Coffee

    | Los Angeles, CA, USA | Bad Behavior, Food & Drink

    (I’m currently a greeter, but whenever there’s a line for a movie I go help take tickets. We’re near the end of the line when I see a woman with a large coffee cup that’s not from our cafe.)

    Me: “I’m sorry, ma’am, but we don’t allow outside food or drink.”

    Customer: “But you don’t serve coffee here.”

    Me: “Actually, ma’am, we have a cafe just on the other side of the concessions.”

    Customer: “Well, their coffee’s crap.”

    Me: “I’m sorry, but I can’t let you bring that into the theater.”

    (The customer SPIKES her full coffee cup into the nearby garbage can.)

    Customer: “I’m never buying any food from you again!”

    (She storms into the theater. My coworker, who finished the line while I was dealing with the customer, looks at me.)

    Coworker: “What kind of threat was that? She’s not buying anything from us NOW!”

    Get A Sign Pointing To The Sign

    | London, England, UK | Crazy Requests, Extra Stupid

    (When the ticket office is closed customers can buy tickets at the popcorn counter.)

    Customer: “Where can I buy tickets?”

    Me: “At the popcorn counter.”

    Customer: “Well… you should have a sign saying so!”

    Me: *pointing at a six-foot tall sign* “Do you mean like that one?”

    Customer: “Yes. You should get a sign like that!”

    Projecting Stupidity On To Others

    | FL, USA | Extra Stupid, Movies & TV, Technology

    (I’m standing outside an auditorium waiting for the last customers to leave so I can begin cleaning. A man holding a child comes out, irate.)

    Customer: “If I didn’t have my kid with me right now, I’d be kicking somebody’s a**!”

    Me: “I’m sorry, sir. Was there a problem?”

    Customer: “Yeah. Tell your guy up in the booth to stop shining f****** lights in people’s faces! My wife was looking for something! I don’t care if we were standing in front of people! The movie was over!”

    (I have no idea what he’s talking about. We only have one story to the building and no one was manning the projectors at the time.)

    Me: “Sir, I—”

    (At this point my manager cuts me off.)

    Manager: “Yes, sir. I’ll have a talk with him. We’re sorry.”

    Customer: “Good! Next time I’m kicking somebody’s a** if he shines a light in my face!” *walks away*

    Me: “What in the world was he talking about?!”

    (The manager gestures to follow him to where the guy was sitting and points back toward the window near the ceiling where the movie was projected. The customer had stood while the credits were playing and having stood, was in the glow of the light. He had looked back and blinded himself by looking at it.)


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