A lady buys tickets for a movie for her, her daughter, and her husband for later on in the evening. She comes back later.

Customer: “My husband can’t make it, so I want a refund for his ticket.”

Me: “Of course!”

I refund the ticket and hand her the receipt.

Customer: *Suddenly freaking out* “You just refunded $8.25 to my card!”

Me: “Yes, that was the cost of your husband’s ticket.”

Customer: “That’s too confusing for me! My total was $21.75! I need all $21.75 back and then I’ll buy the tickets again.”

I end up refunding the rest of her money, and hand her the refund receipt.

Customer: “Wait, now I have two refund receipts! This one says $8.25 and this one says $13.50!”

Me: “Yes, together they add up to your original total of $21.75.”

Customer: “That makes absolutely no sense! I need one receipt with the entire purchase on it!”

Me: “Since I had already refunded your husband’s ticket, it’s impossible to get one receipt for you.”

Customer: *Screaming* “You b****! You’re trying to rip me off! Get me your manager!”

Exasperated, I call my manager and he deals with her outside. When he finally gets her to calm down, she comes back to the box office to buy her tickets again.

Customer: “The two receipts added up to my total, obviously. You should’ve just said that.”

I smile sweetly at her.

Me: “How silly of me. I apologize for taking up your time.”

I almost tore my hair out that afternoon.

Related:
Refunder Blunder, Part 61
Refunder Blunder, Part 60
Refunder Blunder, Part 59
Refunder Blunder, Part 58
Refunder Blunder, Part 57

One slow day, no movies were going in for over an hour, so we sent our ticket taker on break. A woman jogged up to me, furious, and told me that a teenager was running into random theaters, screaming obscenities, and recording the reactions on his phone.

A manager and I began to check theaters. As I was heading back to the door to go to the next theater, I just barely heard a voice outside in an obnoxious, over-the-top shriek.

Teenager: “Al Pacino is a [slur for homosexuals] who loves eating sweaty balls!”

I darted out of the theater in time to see the teen, who looked about fifteen, running toward the other end of the hall, holding his phone, and cackling in the single most cringey laugh I’d ever heard. I began to chase him down, but before I could get to him, he made it into another theater, and I heard him again.

Teenager: “Minions can suck my big, fat, hairy d**k!”

Suddenly, I heard a shriek. I stopped outside the door.

Teenager: “Wait, no! Give it back! Please! I didn’t mean it! I was joking! I’m sorry! I’m sorry!”

I heard a LOUD snapping sound. The teenager, in absolute tears, ran out of the theater holding what looked like the shattered remains of his phone. He barreled through a nearby exit door. A few seconds later, a MASSIVE man calmly poked his head out of the door.

Me: “Umm… what happened?”

Man: “Little punk has come into the theater three times now screaming swear words and disrupting the movie with his stupid TikTok phone s***. I waited by the back, grabbed his phone, and threw it on the floor as hard as I could. My kids don’t need to hear that.”

Technically not good… but it was so sweet to see one of these little jerks finally get what was coming to them that my manager and I just decided to walk away and pretend we saw nothing. So many teenagers come in and cause problems.

And the cherry on top? The kid’s mom called us later and actually put him on and made him apologize to our manager. She had managed to get the truth out of him after he’d tried to lie about what had happened to his phone. Evidently, this wasn’t an isolated incident. She ensured us that he wasn’t going to be coming into the theater again, and he certainly wasn’t going to be getting another phone until he could learn to behave himself.

I work in a movie theater.

Me: *Gesturing to my left* “You’re in theater nine. It’s the first one on the right down this way.”

The customer and his ten-or-so-year-old child walk away, and I turn to help the next customer. Two hours later, the customer storms up to me.

Customer: “You sent me to the wrong theater!”

Me: “Pardon?”

Customer: “I just sat through [Very Gory Horror Film] with my son for two hours! He’s going to be traumatized! We wanted [Family-Friendly Movie]! You sent me to the wrong theater! I want your dumb a** fired!”

Me: “Sir, I told you that you were going to theater nine. That’s the theater playing [Family-Friendly Movie].”

Customer: “No, you sent me to theater six!”

Me: “Sir, no offense, but I most certainly did not.”

Customer’s Child: “He’s right, daddy! He said theater nine!”

Customer: *To his kid* “Shut up!” *To me* “You gave me bad directions! You should be fired!”

Me: “Wait… if you realized you were in the wrong theater, why did you stay the entire time?”

Customer: *Looking incredibly baffled* “I… I… I don’t have to answer your questions!”

He stormed out the exit door, ranting about me sending him to the wrong theater. I’d say he was just fishing for a free ticket, but the look of honest confusion on his face and the fact that he didn’t go to a manager make me think he really was just that stupid.

Related:
Rated R You Serious?!, Part 8
Rated R You Serious?!, Part 7
Rated R You Serious?!, Part 6
Rated R You Serious?, Part 5
Rated R You Serious?, Part 4

I’m working at the concession stand of a movie theater. It’s a slow Monday, so I’m the only cashier on concession, and the lobby is completely empty. A man walks up to the next register over, which is clearly marked with a big “This register is currently closed” sign. He turns, smiles at me, and then turns back to the register. He waits there for about twenty seconds, looking increasingly annoyed, before I speak up.

Me: “Uh, sir… that register is closed. I can help you over here, though.”

Customer: *Exploding and slamming his hands down* “This is bulls***!”

He stormed away without buying anything. I don’t get people sometimes.

I’m working in the lobby when I see a woman in her seventies, [Customer #1], stumble and fall forward to her knee. She lets out a quick “Ouch!” and then starts to get up. Suddenly, another woman who looks to be about in her mid-thirties, [Customer #2], sees her and rushes over in a panic.

Customer #1: *Cheerful but embarrassed* “Whoopsie. Tripped over my own feet!”

Customer #2: *Reaching her* “Ma’am! Please do not move!”

Customer #1: *Confused* “Eh?”

[Customer #2] stands up and puts her arms out, as though to clear space, even though there are only about eight other people in the lobby.

Customer #2: *Shouting* “Everyone stay back! This is an emergency situation, and I am a newly graduated registered nurse! Also known as an RN! I work at [Nearby Hospital], and I have authority in this situation!”

[Customer #1] looks extremely confused.

Customer #2: *Leaning down toward [Customer #1]* “Ma’am, you may have gone through physical trauma. I cannot advise you to move. Would you like me to check you or alert an ambulance?”

Customer #1: “I just tripped. It’s no biggie. My knee is a little sore, but then again, it’s always a little sore.”

Customer #2: “Ma’am… are you aware of your legal rights within this situation? As in legal, monetary reparations?”

Customer #1: “What now?”

Customer #2: “Are you sure you didn’t hurt your knee falling? This establishment could owe you monetary compensation if you were to choose to seek it out.”

Customer #1: “Are you saying I should sue them? For what? I tripped over my own feet.”

Customer #2: “Perhaps you hurt your neck during your fall? It’s quite easy to hurt your neck at your age.”

Customer #1: “Um… what are you on about? I thought you were a nurse… but now you’re lawyering me up?”

Customer #2: “I’m just suggesting that I could check you out, and if you’re in pain, maybe I could introduce you to my brother… he’s an attorney.”

Customer #1: *Stands up* “Umm… no, thanks.”

[Customer #1] walks away.

Customer #2: *Shouting to the lobby* “I am a newly graduated registered nurse. If anyone here has hurt themselves at this establishment, please let me know. My offer extends to you all. If you hurt yourself and feel you are entitled to monetary compensation, I can check you out… and maybe introduce you to my brother… He’s a really good attorney!”

The entire lobby and staff stare at the woman, not saying anything.

Customer #2: “Suit yourselves. I could have helped you all!”

She left the lobby. I was dumbfounded.