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    Stubs To Be You

    | CA, USA | Crazy Requests

    (I’m at a podium on a busy weekend afternoon tearing tickets. A customer comes back to the podium.)

    Customer: “I’d like my ticket back.”

    Me: “The ticket stub I gave you when you passed through is actually all you need.”

    Customer: “No, I need the other half back. I want to get a refund.”

    Me: “You actually don’t need the other half to do that. You can just go back up to box office with what you have and get a refund.”

    Customer: “I don’t see why it’s so hard for you to just give it back to me. I was here just a minute ago. Give it to me now!”

    Me: “I’m sorry, but I’m not going to be able to find your ticket. Dozens of other people have passed through behind you.”

    Customer: “Why won’t you just give me the other half of my ticket? It can’t be that hard. I want it back!”

    (I don’t know what to say at this point, so I open the drawer full of hundreds of torn tickets and look back up at her.)

    Customer: “Oh…”

    Inferior Knowledge On Lake Superior

    | Victoria, BC, Canada | Extra Stupid, Geography

    (I work at a movie theatre in a museum which specializes in showing documentary features. We currently have one about the Great Lakes.)

    Customer: “Excuse me! What’s the next movie about?”

    Me: “Well, it’s mostly about the attempts to re-introduce sturgeon into the rivers surrounding the Great Lakes and—”

    Customer: “Well yeah, but which Great Lakes?”

    Me: “Um… all of them.”

    Customer: “No, WHICH GREAT LAKES? Like, the ones in Canada, or the ones in America?”

    Me: “Uh, I’m pretty sure they’re the same lakes.”

    Customer: “No no no, there are the Great Lakes of Canada, and the Great Lakes of America. They’re different.”

    Me: “Well, I think the border runs through most of them—”

    Customer: “Who would put a national border in the middle of lake? Honestly, you’d think they’d teach you something about the movies you play here.”

    The ‘D’ Is Silent, The Customer Won’t Be, Part 2

    | CA, USA | Criminal/Illegal, Family & Kids, Movies & TV

    (I am working at the box office of a movie theater when a woman approaches my coworker’s window with two clearly underage sons.)

    Customer: “Hi, I want two tickets to Django Unchained.”

    Coworker: “Umm, are you going to see the movie with them?”

    Customer: “No, I don’t want to see that movie.”

    Coworker: “Unfortunately, Django Unchained is an R-rated movie, and our company policy is that anyone who is under 17 years old has to be accompanied by an adult. I can’t sell you tickets for just them.”

    Customer: “What do you mean? That’s not fair. I shouldn’t have to buy a ticket for a movie I’m not going to.”

    Coworker: “No, ma’am, you would have to actually go into the theater with them.”

    Customer: “But I don’t want to see the movie! Fine then, I’ll buy a ticket for myself and then sell it to someone else in line who wants to see the movie!”

    Coworker: “I’m sorry, but you can’t do that either.”

    Customer: “I’m an adult! I can do whatever I want! I’m going to buy a ticket, and I’m going to sell it to someone else!”

    Coworker: “Listen, let me get you my manager to—”

    Customer: “I don’t want to talk to your manager! You’re not going to call him!”

    Customer’s Son: “Mom, it’s okay. We really don’t need to see the movie.”

    Coworker: *into walkie-talkie* “Can I get a manager to box?”

    Customer: “I told you I don’t want to talk to your manager! Fine, I’ll just sit there with my eyes closed!”

    (She purchases three tickets and goes inside. In the time it takes the customer to walk inside, the manager, who has heard everything, has come to the customer service counter at the box office. The customer walks straight up to my manager.)

    Customer: “So, I guess YOU’RE the one I’m supposed to show THIS to.”

    (The customer shoves her entire wallet with ID in my manager’s face.)

    Customer: “See?! I’m over 17!”

    Manager: “Ma’am, that isn’t the issue.”

    Customer: “Yes it is! He told me I couldn’t buy a ticket unless I’m over 17!”

    Manager: “The issue isn’t whether or not you’re 17. The issue is that your sons cannot see the movie without you watching it with them because it is an R-rated movie.”

    Customer: “But—”

    Manager: “This is not only a company policy, which is posted all over, but also the LAW. If we sell tickets to R-rated movies to anyone underage, we can be heavily fined or worse. I would be more than willing to refund all of your tickets if you do not wish to see the movie.”

    Customer: “I don’t understand what the issue is! I’m an adult! I’M OVER 17! I guess I’ll just have to watch the movie with my eyes closed and cover my ears!”
    The ‘D’ Is Silent, The Customer Won’t Be

    So Slow It Hertz, Part 2

    | San Antonio, TX, USA | Crazy Requests, Extra Stupid, Movies & TV, Technology

    (I’m working box office today, and it’s been a really long, busy day. After so many hours, the registers sometimes lag a bit during transactions. We’re finally slowing down a bit, and the lines are pretty much gone.)

    Me: “Alright, so you wanted two tickets for Silver Linings Playbook?”

    Customer: “Yes, please.”

    (I hit the buttons for her tickets, but the computer freezes up a bit.)

    Me: “I’m sorry, ma’am. My computer is being slow right now.”

    Customer: *gasps* “You take that back!”

    Me: “Ma’am?”

    Customer: “Everyone knows ‘slow’ is not politically correct! Your computer is ‘mentally impaired’!”

    Me: “Ma’am, it’s a computer…”

    Customer: “And I suppose next you’ll say it’s retarded?! You people are so insensitive; it makes me sick!”

    (I’m speechless, so I hand her the tickets as quickly as possible.)

    Me: “E-enjoy your show.”

    (She takes the tickets and shakes her head, glaring at me, before walking away. The next customer comes up to me.)

    Customer #2: “What the heck was she going on about?”

    Me: “I don’t know, but apparently my computer is mentally impaired and not slow.”

    So Slow It Hertz

    The ‘D’ Is Silent, The Customer Won’t Be

    | Los Angeles, CA, USA | Movies & TV

    (I am at the ticket counter in the lobby, when a customer leaves her movie, and wanders outside to take a call. A few moments later she pokes her head back in to SHOUT at us.)

    Customer: “When is it over?”

    Coworker: “When is what over?”

    Customer: *disgusted sigh* “THE MOVIE!”

    (The theaters are not visible from the ticket counter.)

    Coworker: “Which movie?”

    Customer: “Ugh! THE ONE I CAME FROM!”

    Coworker: “Which was?”

    Customer: “Um… DiGiorno…”

    Me:Django Unchained?”

    Customer: “Yeah.”

    (The customer gets her information, and goes back outside to take her phone calls again.)

    Me: *to coworker* “Because it’s not delivery, it’s Django?”

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