Hellish Customers

| ON, Canada | Bad Behavior, Family & Kids, Religion

(While doing theater checks, I am informed that we have some skateboarders using our building’s parking lot and curbs as their own personal skate-park. I am sent to ask them to leave.)

Me: “Hey guys, you can’t skateboard here.”

Skateboarder #1: “Well, where can we go then?”

Me: “I know of a skate-park 20 minutes walk from here at [local park].”

Skateboarder #2: “Can we do a few more tricks here before we go?”

Me: “Sorry, no.”

(The three skateboarders turn to leave when the third, who has remained quiet the whole time, turns to me.)

Skateboarder #3: “I WORSHIP LUFFASIR SIX SIX SIX! What do you say to that!?”

Me: “Luffasir? It’s Lucifer, and I don’t need any more morons worshiping me. Now get the h*** out of here.”

(Skateboarder #3 turns red and quickly walks away followed by his buddies, who could not stop laughing.)

Outside Food, Inside Job

| Manville, NJ, USA | Food & Drink, Liars & Scammers, Movies & TV, Theme Of The Month

(It’s a busy night and, like almost every movie theater, we have a policy of no outside food or drinks. I’m ushering/taking tickets when a customer comes up to me with a large drink from another store. On busy nights the managers are always walking about and keeping a sharp eye on the lobby.)

Me: “I’m sorry, ma’am; you can’t bring that in. You have to finish it in the lobby or throw it out.”

Customer: “But it’s tea. I’m sick.”

Me: “I’m sorry, but I still can’t let you in with it.”

Customer: “Says who?”

(I point to the sign in front of me.)

Me: “It’s our policy.”

Customer: “Well, I talked to the manager, and he said it was okay that I can bring it in.”

(My manager, who is right behind me, suddenly turns around.)

Manager: “Hi, I’m the manager. It’s nice to meet you.”

(The customer looks shocked, goes silent, throws the tea out, and ignores me when I let her in.)

Aging Badly

| Exeter, England, UK | Family & Kids, Liars & Scammers, Movies & TV, Theme Of The Month

(I work in a cinema. One evening on my break, I see my husband’s 13-year-old cousin hanging around outside. I have a feeling that she’s trying to get into a 15-rated film, so when I go back on shift, I tell everybody else I know she’s under 15. She eventually goes to my manager’s till, so I go over.)

Me: “Don’t sell her a ticket to Silent Hill. She’s my husband’s cousin; I know she’s 13.”

Manager: “Okay, thanks.”

(My cousin approaches. She doesn’t seem to recognize me.)

Cousin: “I’d like tickets for Silent Hill, please.”

Manager: “I’m afraid you cannot get a ticket for the film. You are not over 15.”

Cousin: “What the f***?! I’m f****** 15; don’t f****** listen to her! What the f*** does she know? I want to watch the f****** film!”

Manager: “You’re not old enough to watch it; we know you’re not. Can you move to the side, so I can serve someone else?”

Cousin: “F*** you! You don’t know s***! I’m watching the f****** film!”

(My manager goes to my cousin’s friends, who are waiting to the side.)

Manager: “I’m happy for you guys to watch the film; you’ve got your ID with you, so it’s fine. Your friend can’t watch the film because she’s not old enough.” *to my husband’s cousin* “I’m asking you to leave, and to stop swearing.”

Cousin: “I’m not f****** swearing!”

Manager: “Or I can call the police to have you removed? Choice is yours.”

(She hasn’t stepped foot in the cinema since. That Christmas, she came round to my husband’s parents’ house while we were there. As soon as she saw me, she practically fled the room, because the penny finally dropped!)

Worshiping A Vengeful God

| Waco, TX, USA | Money, Movies & TV, Religion

(At our theater, matinee ends at 6 pm, and 3D movies cost $2.50 more than regular ones. It’s about 5:50 pm and I’m selling tickets for a 6pm showing.)

Customer: “Well, I’d like two for The Avengers.”

Me: “Alright, the 6 pm is in 3D; is that okay?”

Customer: “Yes, that’s why we’re watching the 6 pm one!”

Me: “Fantastic. Any student or military IDs for a discount today?”

Customer: “No.”

Me: “Well, for two tickets that’s $19.”

Customer: “FOR TWO TICKETS? That’s ridiculous! I thought this place was supposed to be cheap; what am I even paying for?”

(I’ve zoned out, and just grab his glasses when his wife cuts in.)

Customer’s Wife: *over her still-ranting husband* “Ignore him. He’s had a bad day. Here’s a twenty.”

(I finish their transaction and someone walks up to them and greets the man.)

Other Customer: “Oh, hey Pastor!”

Putting The ‘R’ Into Refund

| Largo, FL, USA | Criminal/Illegal, Family & Kids, Movies & TV, Theme Of The Month

(I am working the box office with my manager. A large group of teenage girls dressed like they are going to a club get their turn to purchase tickets.)

Manager: “Make sure you ID them, and let them know if they sneak in, they won’t get a refund.”

(I acknowledge the manager’s comment, and turn to the teenage girls.)

Me: “Hi, welcome to [theater]; how may I help you?”

Girl #1: “Can we have tickets to see [R-rated movie]?”

Me: “Do you guys have ID?”

Girl #1: “No.”

Me: “Then I am afraid I can’t sell you the tickets. It’s company policy that you have proper ID to see R-rated movies.”

(The girls walk away angry. They come back a few minutes later after waiting in line again.)

Girl #1: “Can we have tickets to see [G-rated movie]?”

Me: “Sure, your total will be $32. If you try to sneak into the movie you wanted before this one, you will not get a refund. Here are your tickets, enjoy!”

Girl #2: “Why does everyone think we are trying to sneak into a d*** R-rated movie?!”

Girl #3: “I don’t know, but it’s getting really ANNOYING!”

(Not even ten minutes later, the girls come storming out of the theater and toss their tickets up on the counter.)

Girl #3: “We need refunds for this movie.”

Me: “Why do you need a refund for this movie?”

Girl #3: “Because, it already started.”

Me: “Actually, this movie doesn’t start for another ten minutes.”

Girl #3: “Well, I, uh…”

Me: “So why do you need a refund?”

Girl #3: “Because the cop wouldn’t let us in the movie!”

Me: “You mean the cop that is standing by the auditoriums that have the R-rated movies, that are on the complete opposite side of the theater that has the movie you bought tickets for?”

(All four girls give dumbfounded looks.)

Me: “I am sorry; I can’t give you a refund.”

(The girls start making a scene. My manager walks over.)

Manager: “Listen, my employee did her job. She told you she wasn’t going to give you a refund if you tried to sneak into a movie, and you did exactly what she told you not to do. Now, you have two options: you can leave the theater and take your attitudes elsewhere, or I can call the cops and have them remove you from the premises. Which will it be?”

(The girls turn and storm off.)

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