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    The Girl Who Watched The Boy Who Lived

    | WA, USA | Awesome Workers

    (The last Harry Potter movie has just come out. My local theater is doing a midnight double feature of the two parts to the last movie. I am the customer in this scenario.)

    Me: “Hi, I’d like to buy a ticket to the Harry Potter Double Feature, please!”

    Employee #1: *checks computer* “I’m sorry, but we’re all out.”

    Me: “Really? Oh, no! There’s nothing you can do?”

    Employee #1: “No. I’m sorry.”

    (At this point, I’m doing my best not to cry. This was very important to me, because it was for my best friend’s birthday.)

    Me: “All right. Could I use your phone? I need to tell my dad and don’t have a cellphone.”

    Employee #1: “Sure.”

    (I use the phone to tell my dad that I couldn’t get the tickets. While doing so, I start crying. During this time, the first worker is switching out with a second worker, who takes immediate notice of my tears.)

    Employee #2: “What’s wrong?”

    Me: “I was trying to buy a ticket to the Harry Potter Double Feature, but they’re all gone. It’s my best friend’s sixteenth birthday and we were going to go together, and I’m so sorry that I’m crying. I really shouldn’t get this emotional. I’m being ridiculous.”

    Employee #1: “No, that’s okay. Here, let me help you. If you buy a ticket to the midnight showing, I’ll let you in to the Double Feature.”

    Me: “Really?”

    Employee #1: “Yes, really. I’ll be working that night, and it’ll be no problem.”

    Me: “Thank you so much!”

    (My best friend and I went to the Double Feature. I saw the employee again, and she let me in. I will never forget what she did for me!)

    Gotta Catch Them All Ages, Part 2

    | Bloomington, IN, USA | Extra Stupid, Religion

    (A customer in her sixties comes in to buy a ticket. She’s wearing a sweatshirt that has the Pokémon Magikarp saying, ‘I swear to God, when I evolve, I’m going to kill you all.’)

    Me: “Do you like Pokémon?”

    Customer: *offended* “Pokémon?! No! Why?”

    Me: “Well, that’s a Pokémon on your sweatshirt. It’s an awful one, but it evolves into one that’s totally awesome!”

    Customer: “This is a Pokémon? I thought this was a statement about atheism!”

    Related:
    Gotta Catch Them All Ages

    No ID, No Idea, Part 10

    | Orlando, FL, USA | Bad Behavior, Theme Of The Month, Underaged

    (At the theater, we’re required to double-check the IDs of patrons attending rated R films if they look under 21. If a patron under 21 is not escorted by a guardian OVER 21, they cannot come in. A guest and her boyfriend approach the ticket-taking area.)

    Me: *taking their tickets* “Can I see your IDs, please?”

    (The guest hands me her ID, but I see that she’s only twenty.)

    Guest’s Boyfriend: “I forgot mine.”

    Me: “I’m very sorry, sir. Your girlfriend is under 21, so she doesn’t qualify to be your guardian, and I can’t let you in without an ID stating that you’re at least 17.”

    Guest: “Baby, why didn’t you bring your ID?”

    Guest’s Boyfriend: “It’s not my fault she’s being a b****!”

    Me: “Excuse me? Sir, I’m going to have to ask you to leave.”

    Guest’s Boyfriend: “Well, I’m not leaving.”

    Me: *on the radio* “[Security guard], could you come to the front please?”

    Security: “What’s going on?”

    (As I explain the situation, as the guest simply stares at the guard. He’s a very large Hispanic man in a suit.)

    Security: “Did you really call her that?”

    Guest’s Boyfriend: “I, uh…”

    Security: “Leave. Now, buddy.”

    Guest’s Boyfriend: “Man!” *leaves*

    (The guest goes back to the box office to demand a refund. Because he was technically kicked out for misconduct, it wasn’t required for us to give him a refund. My coworker in the box office comes out to speak to me.)

    Coworker: “He’s asking for a refund, but I told him it would be up to you.”

    (I look and see the guest staring irritably down at the box office counter.)

    Me: “He can have his refund, but he can’t come back in tonight.”

    (We never saw him again.)

    Related:
    No ID, No Idea, Part 9

    Customer Vs Costumer

    | Portland, OR, USA | Bizarre, Food & Drink

    (It is the opening of ‘The Dark Knight Rises’. As it’s a major film, staff are allowed to relax the dress code and dress up in the theme of the film. Our most senior floor manager that day is wearing a Batman mask, cape, utility belt, and boots. He’s at customer service and I’m in concessions.)

    Customer: “There is way too much salt in this popcorn. Are you trying to make my kids sick?”

    Me: “Ma’am, I’m sorry you think the popcorn is too salty. Can I remake a batch for you without the flavoring salt?”

    Customer: “I’m taking my kids to get tested and then I’m going to sue this theater!”

    Me: “Because the popcorn was too salty?”

    Customer: “Yes! I know you do it to drive drink sales, but this is immoral!”

    Me: “An immoral amount of salt?”

    Customer: “Yes! This is immoral, what you’re doing. You’re making kids sick! Now where’s your manager? I want to talk to an adult!”

    (I’m 19. My manager in the Batman costume is 23.)

    Me: “Ma’am, I am a manager. If you’d like, I can give you all the information to file a complaint with corporate.”

    Customer: “No! I want to talk to an adult. Not a little girl!”

    Me: “Okay, well, our most senior manager on staff is behind Customer Service.”

    Customer: *looks around, but doesn’t realize who my manager is*

    Me: “He’s the one dressed up like Batman.”

    Customer: *turns and walks out of the theater without another word*

    (Thankfully, we never got sued and never saw her again.)

    Hammer Hammer, On The Wall

    | Los Angeles, CA, USA | Language & Words, Movies & TV

    (I am the next customer in line at the theater and overhear this exchange. Note that Chris Hemsworth starred in both ‘Thor’ and ‘Snow White And The Huntsman’. At this particular theater, the board only had room for ‘Snow White And Th’ for show-times.)

    Customer: “Hi, I’d like 2 tickets to Snow White and Thor, please!”

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