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    No ID, No Idea, Part 10

    | Orlando, FL, USA | Bad Behavior, Theme Of The Month, Underaged

    (At the theater, we’re required to double-check the IDs of patrons attending rated R films if they look under 21. If a patron under 21 is not escorted by a guardian OVER 21, they cannot come in. A guest and her boyfriend approach the ticket-taking area.)

    Me: *taking their tickets* “Can I see your IDs, please?”

    (The guest hands me her ID, but I see that she’s only twenty.)

    Guest’s Boyfriend: “I forgot mine.”

    Me: “I’m very sorry, sir. Your girlfriend is under 21, so she doesn’t qualify to be your guardian, and I can’t let you in without an ID stating that you’re at least 17.”

    Guest: “Baby, why didn’t you bring your ID?”

    Guest’s Boyfriend: “It’s not my fault she’s being a b****!”

    Me: “Excuse me? Sir, I’m going to have to ask you to leave.”

    Guest’s Boyfriend: “Well, I’m not leaving.”

    Me: *on the radio* “[Security guard], could you come to the front please?”

    Security: “What’s going on?”

    (As I explain the situation, as the guest simply stares at the guard. He’s a very large Hispanic man in a suit.)

    Security: “Did you really call her that?”

    Guest’s Boyfriend: “I, uh…”

    Security: “Leave. Now, buddy.”

    Guest’s Boyfriend: “Man!” *leaves*

    (The guest goes back to the box office to demand a refund. Because he was technically kicked out for misconduct, it wasn’t required for us to give him a refund. My coworker in the box office comes out to speak to me.)

    Coworker: “He’s asking for a refund, but I told him it would be up to you.”

    (I look and see the guest staring irritably down at the box office counter.)

    Me: “He can have his refund, but he can’t come back in tonight.”

    (We never saw him again.)

    Related:
    No ID, No Idea, Part 9

    Customer Vs Costumer

    | Portland, OR, USA | Bizarre, Food & Drink

    (It is the opening of ‘The Dark Knight Rises’. As it’s a major film, staff are allowed to relax the dress code and dress up in the theme of the film. Our most senior floor manager that day is wearing a Batman mask, cape, utility belt, and boots. He’s at customer service and I’m in concessions.)

    Customer: “There is way too much salt in this popcorn. Are you trying to make my kids sick?”

    Me: “Ma’am, I’m sorry you think the popcorn is too salty. Can I remake a batch for you without the flavoring salt?”

    Customer: “I’m taking my kids to get tested and then I’m going to sue this theater!”

    Me: “Because the popcorn was too salty?”

    Customer: “Yes! I know you do it to drive drink sales, but this is immoral!”

    Me: “An immoral amount of salt?”

    Customer: “Yes! This is immoral, what you’re doing. You’re making kids sick! Now where’s your manager? I want to talk to an adult!”

    (I’m 19. My manager in the Batman costume is 23.)

    Me: “Ma’am, I am a manager. If you’d like, I can give you all the information to file a complaint with corporate.”

    Customer: “No! I want to talk to an adult. Not a little girl!”

    Me: “Okay, well, our most senior manager on staff is behind Customer Service.”

    Customer: *looks around, but doesn’t realize who my manager is*

    Me: “He’s the one dressed up like Batman.”

    Customer: *turns and walks out of the theater without another word*

    (Thankfully, we never got sued and never saw her again.)

    Hammer Hammer, On The Wall

    | Los Angeles, CA, USA | Language & Words, Movies & TV

    (I am the next customer in line at the theater and overhear this exchange. Note that Chris Hemsworth starred in both ‘Thor’ and ‘Snow White And The Huntsman’. At this particular theater, the board only had room for ‘Snow White And Th’ for show-times.)

    Customer: “Hi, I’d like 2 tickets to Snow White and Thor, please!”

    13 Is Lucky For Some

    | NSW, Australia | Awesome Customers, Top

    (The night before was incredibly busy, and we were very short-staffed. One group of customers has had their leader buy all the tickets while the individuals buy their confectionery. The next day, one of the customers from the group walks up to the ticket box.)

    Customer: “Hi, I was in here last night with a group of 13 kids.”

    Manager: “Yes, I remember. It was busy, wasn’t it?”

    Customer: “Sure was. In fact, it wasn’t until after the movie had finished that we realised we’d purchased only 12 tickets. The usher didn’t realise as we passed through, but I’d really like to pay for the extra ticket now…”

    (We processed the transaction, and the customer happily went on his way. Our staff were so impressed with the display of integrity, they were in good spirits for the rest of the day. That group is welcome any time!)

    Acting Like The Hair Apparent

    | VA, USA | Bizarre, Wild & Unruly

    (I am a black woman, and I have natural hair, meaning there are no chemicals in it to make it straight. The customer in this story is a white woman, and she is the only one in the lobby.)

    Me: “Welcome to [movie theater]. Will that be all for you today?”

    Customer: *looks at me disdainfully*

    Me: “Ma’am, is there something I can help you with?”

    Customer: “Is all of that under your cap your hair?”

    Me: “Yes, ma’am.”

    Customer: “Why do you have so much?”

    Me: “I’m Haitian. We typically have very thick hair.”

    Customer: “Do you wash it?”

    Me: “…Of course. I actually washed it last night.”

    Customer: “It looks dirty. Why isn’t it straight? It looks unprofessional like that.”

    Me: “My hair is naturally kinky. I’d have to get a relaxer for it to be—”

    (Without warning, the customer reaches out, knocks my hat off, and shoves her hands all through my hair.)

    Me: *swats her hands away* “EXCUSE YOU!”

    Customer: “What? I wanted to see what it felt like.”

    Me: “And you felt no need to ask me if it was okay to enter my body space?”

    Customer: “Not really. I figured it was okay. I mean, it’s just hair. It’s not like it’s your boob or a body part or anything.”

    Me: “It is, and I don’t care to be touched. Please don’t.”

    Customer: “I was just curious!”

    Me: “But you could have asked. I’m still a person.”

    Customer: “No you’re not! You work here, and that means I get to do whatever I want to you because I’m paying you!”

    Me: “Actually, [manager] pays me, and I will call him to escort you out if you don’t finish your transaction and return to your theater.”

    Customer: “Well, I don’t want to buy anything now because you don’t want me to touch your hair!”

    Me: *voids transaction* “Please leave your items on the counter and enjoy your show!”

    (She walks off to a manager, calls me uppity, and demands I be reprimanded for refusing to let her touch me. The manager kicked her out without refund.)

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