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    Odds Of Finding A Seat Are Not In Their Favor

    | MN, USA | Crazy Requests, Extra Stupid, Movies & TV

    (It is the day before Thanksgiving at the movie theater where I work and ‘The Hunger Games’ has just premiered. Obviously, we are completely swamped. All four open tills have had an unending line of customers for the past hour. Despite this, my coworkers and I are all in sync and nothing has gone wrong the whole night. Suddenly, a family I don’t recognize walks up to me.)

    Mother: “Excuse me. You need to do something about this right away.”

    Me: “What is the problem, ma’am?”

    Father: “You oversold this theater! There’re more people in there then there are seats! People are sitting in the aisles!”

    (Our computer system that alerts us when a theater is about to sell out has malfunctioned, so we stopped selling tickets to “The Hunger Games” when there were only five seats remaining, as opposed to the fifteen we would normally. My guess is that they can’t find seats together.)

    Me: “I’m very sorry that the theater is crowded. I’ve called my manager down to see what he wants us to do. In any case you will definitely get a full refund.”

    Father: “We don’t want a refund. We want to see the movie! WE can’t do that because YOU sold us tickets to a movie with no seats.”

    Me: “You see, there must be at least five open seats in the theater because we can’t sell more tickets than there are seats.”

    (I tilt my register forward so they can see it and try to sell the last five tickets, showing them that it physically won’t let me.)

    Mother: “Well you DID sell more!”

    (At this point my manager arrives. They yell at him, and he instructs me to refund the total of their tickets and concessions purchases.)

    Daughter: “Thanks for nothing. We’ll go to a theater that knows what they’re doing.”

    Me: *to my manager* “Says the people who came ten minutes late to the most popular movie of the year and expected to find three seats together.”

    (My manager later went into the theater to find nobody ‘sitting in the aisles,’ and a total of five unoccupied seats. Not together, of course.)

    Over-spilling With Irresponsibility

    | Scotland, UK | At The Checkout, Crazy Requests, Food & Drink

    (We sell hot drinks in takeaway cups. We serve them without sugar, and direct customers to the end of the counter where they can add it if they wish. My colleague has just served a woman her coffee:)

    Colleague: “Okay, that’s your latte there. Sugar is at the end of the counter if you need it. Enjoy your movie.”

    Customer: “Thank you.”

    (The customer takes the drink, and goes to the end of the counter, where she puts her cup on an uneven pile of napkins. When she then takes the lid off, the cup tips, and covers the counter and the customer. At this point, my colleague goes over to help clean up.)

    Colleague: “Don’t worry. We will get this cleaned up, and I will get you another coffee.”

    (After he gets the coffee, the customer asks for a supervisor.)

    Customer: “I think you should take responsibility for this accident. I don’t think it’s anyone’s fault, but you should take responsibility.”

    Supervisor: “We should take responsibility for you placing your drink on the napkins instead of the counter, and then spilling it on yourself?”

    Customer: “Yes!”

    A Potentially Arresting Development

    | Atlanta, GA, USA | At The Checkout, Criminal/Illegal, Food & Drink

    (I’m working behind concessions. We’re an independent theater so we offer beer and wine along with the usual items.)

    Customer: “Hi. Can I have a [Beer], please?”

    (I usually try to figure out if I need to ask for ID by seeing if they have grey hair or any kind of age marks, but this guy has a shaved head and a fairly youthful face.)

    Me: “Okay. Can I see some ID please?”

    (The guy pulls out his wallet. That’s when I spot his badge. My eyes go wide.)

    Customer: “I’m glad you asked. I didn’t want to have to arrest you.”

    (He pays for his beer and goes off to his movie. To this day, I’m not completely sure if he was kidding about arresting me.)

    Too Needy For Me

    | Albany, CA, USA | Bizarre, Theme Of The Month

    (I am making popcorn when I see a customer approach the concessions stand and turn around. I am not sure if she needs anything, but I acknowledge her anyway.)

    Me: “Hi there! I’ll be right with you.”

    Customer: “No, I don’t need you. I mean, I love you, but I don’t need you.”

    Beware Of The Sweet Disposition

    | MN, USA | Bizarre, Movies & TV, Spouses & Partners

    (It’s a slow day. My coworker and I are standing at the register waiting to see if we’re having another no-show. A friendly young couple walks in and asks for two tickets to a show. Then, the girlfriend chimes in.)

    Girlfriend: “Hey, so, I see those three movies there…”

    (She points to the three poster frames in the lobby showcasing what movies we have.)

    Girlfriend: “So where do you keep the things for those?”

    Me: “Um, do you mean where do we keep the posters?”

    (The girlfriend begins shouting slowly as if I didn’t hear her.)

    Girlfriend: “THE THING FOR THE MOVIES! WHERE DO YOU KEEP IT?”

    Me: “… I, I still don’t understand. Do you mean the…”

    Girlfriend: “YOU HAVE THE THREE MOVIES IN THE SIGNS! WHERE—”

    (The boyfriend quietly slides behind her and reached his hand around to her mouth. He drops what looked like a caramel block into her mouth. As soon as he did, she immediately mellowed out and they both quietly walked out of the theater.)


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