Treating That Attitude Problem

| England, UK | Bad Behavior, Health & Body

(We frequently get patients acting rudely and/or aggressively to the reception staff for various reasons such as the doctor running late, but the doctors never really believe it as the patient is all nice when they see the doctor. If a patient is rude or aggressive they receive a warning letter and if it happens a second time they are no longer allowed to be seen at this doctors’ office. On this day we have a young female doctor working with us for a few weeks before she returns to Ireland; she looks about 20 and is very small and petite. She is standing in reception when an agitated patient arrives:)

Patient: “I’ve got an appointment with [Young Doctor].”

Receptionist: “Can I take your name, please?”

(The patient gives his name and the receptionist realises his appointment was around 20 minutes earlier.)

Receptionist: “I’m sorry, [Patient], but you’re 20 minutes late for your appointment. I’ll have to ask [Young Doctor] if she will still see you.”

Patient: “You’ve got to be f****** kidding me. I’m only 20 minutes late! The doctors make me wait often enough! Just tell the f****** doctor that I’m here and I’m not leaving until I’ve seen her.”

(At this point the receptionist turns to the young doctor to ask her if she will still see the patient.  She addresses her by her forename but only manages to get her name out before the patient interrupts.)

Patient: “Oh, my god, you stupid cow! Stop gossiping and just go sort it out with the f****** doctor, will you!”

(The doctor leaves to go to the consulting room but quietly tells the receptionist to phone her, which she does. The doctor tells the receptionist she will see the patient and to send him in. After the consultation we found out it went something like this:)

Patient: *smiling* “All right, doc?”

Young Doctor: “[Patient], you were very rude when you were in reception.”

Patient: *starts blushing* “What? I apologised for being late but the receptionist shouted at me. She was the one being rude.”

(The young doctor realises the patient hadn’t recognised her, so repeated his conversation almost word for word. He still denied it all.)

Young Doctor: “[Patient], I was in reception when you arrived. I was the one [Receptionist] turned to when you called her a stupid cow. She was polite to you and didn’t turn you away for being past your appointment time. I will consult with you today but you owe both of us an apology and if we don’t get one I will make sure you receive a warning letter.”

(The patient stammered through an apology, had his consultation, and was reminded on leaving to apologise to the receptionist, which he did!)

Lacks A Homely Reception

| CT, USA | Crazy Requests, Health & Body, Time

(I live under a dentist’s office and in the same complex as several other doctor’s offices and medical buildings. I am sleeping, only to be woken up to the sounds of someone try to open, then pounding on my door. Standing there is an elderly man, who tells me he is looking for [Doctor]’s office.)

Me: *as politely as someone who’s been woken up from a deep sleep can be* “I’m sorry, sir, this is actually an apartment. Maybe your doctor is in the front of the building?”

(Instead of just leaving he becomes irate.)

Elderly Man: “You just want to go home early, don’t you? That’s why you won’t see me!”

(He tries to force his way into my apartment, getting the door wide enough to look inside.)

Elderly Man: “You need take more pride in your waiting area and make it look more professional, this looks like some crappy apartment!”

(After going back and forth with him I finally slam the door on him and tell him firmly:)

Me: “I am  not a receptionist! You’re trying to force your way into my home and if you do not leave now I’ll be calling the cops.”

Elderly Man: *yelling* “I’ll make sure you’re fired for this! [Doctor] would never let such lazy trash run his office!”

(And with a kick to my door he disappeared to bother someone else.)

Annual And Null

| USA | Crazy Requests, Holidays

(It is the Monday after Thanksgiving. A patient calls the office absolutely irate.)

Patient: “I just wanted to tell you I was here last Thursday for my appointment and no one was at the office! What are you going to do about this?!”

Me: “Ma’am, last Thursday was Thanksgiving.”

Patient: “I know that! I gave up time with my family to drive all the way over there to my appointment and you couldn’t even bother to come in! How unprofessional can you be?”

Me: “Ma’am, we’ve NEVER been open on Thanksgiving. Our schedule isn’t even set up to accept appointments on that day.”

Patient: *smugly* “Then how come I have an appointment card for [date]? Hmmm? I’m looking at it right now.”

Me: “Ma’am, I don’t know. Let me look into this.”

(Puts patient on hold and checks schedule. The next is said in my most sickeningly sweet voice.)

Me: “Ma’am, you’re right. You did have an appointment on [date]—”

Patient: “You see?! How unprofessional!”

Me: “—last year. When we were open. The card you have is over a year old.”

Patient: “Well, how was I supposed to know that?!” *click*

Me: *to the dead phone* “Well, maybe if you’d clean your purse out more than once a year?”

Pill-Behavior

| Hendersonville, TN, USA | Criminal/Illegal, Health & Body

(I’m the receptionist at an allergist’s clinic that’s just across the street from the city hospital.)

Man: “Hello, I’d like to fill a prescription for one [Name] for [strong allergy medicine].”

(This immediately sets off a red flag in my head, as the name he said was the name of a patient that I can recognize by his face, who comes in for weekly allergy shots, and I’ve never seen this person before.)

Me: “Really, he’s out of medicine already?”

Man: “Yeah, I guess he, uh… took too many doses?”

Me: “I don’t recognize you, sir; are you family?”

Man: “Uh, yeah, I’m Eric [Last Name].”

(I look at my coworker who is listening in, and she immediately walks to the back. The name the man just told me was the name of the normal client, but that client lives with his grandparents who share a different surname.)

Man: “I have his pill bottle if you need proof he sent me.”

(Sure enough, he produces a pill bottle, I take it and set it behind my desk and feign typing information in while an officer walks in.)

Officer: “Hey!”

(The man immediately turned pale as a ghost and tried to bolt past the officer, only to get taken down. The officer hauled the man away as he cussed and hurled threats. Apparently he was a former worker of the client’s grandparents and went through their trash to get an empty pill bottle to try to get medicine to make drugs.)

Can’t Hold A Finger To His Complacency

| NY, USA | Bizarre, Health & Body

(I am in the waiting room at an urgent care facility. A young man in his 20s walks up to the receptionist, a bloody paper towel around one hand.)

Receptionist: “Is it still bleeding?”

Caller: “Yeah. I have it in a bag, see?”

(He then pulls out a plastic bag from a pocket, with the tip of his finger inside.)

Receptionist: “You need to go to the ER.”

Caller: “Aw, man, really?”

Receptionist: “Um, yes. Yes, you really do.”

(He only seemed mildly disappointed, but turned and calmly walked out of the office.)

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