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  • Had It Up To Their Neck With Bad Customers
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    Taking It Just A Hair Too Far

    | Denver, CO, USA | Crazy Requests, Family & Kids

    (This happened when I was 11 and at a shopping mall. I am sitting outside the restroom waiting for my friends to come out of the bathroom. A lady comes out of the nearby salon and comes over to me.)

    Lady: “Oh what pretty black hair you have!”

    Me: “Oh, uh, thanks, but actually its brown. It’s just wet right now.”

    Lady: “Oh, why didn’t you dry it?”

    Me: “My hairdryer’s broken.”

    Lady: “Oh!”

    (She grabs my wrist and drags me into the salon.)

    Me: “Let go of me!”

    (She continues holding my wrist and grabs a hairdryer.)

    Worker: “Ma’am, I’m sorry, but, weren’t you just here? And, uh, what are you doing?”

    Lady: “She has dripping wet hair!” *turns hairdryer on*

    (She finally lets go of my wrist and puts the dryer down.)

    Me: “You’re insane!”

    (I run to my friends, who are waiting outside, laughing.)

    Lady: “I was just trying to help!”

    Judging By The Sound Of Your Hair

    | Katy, TX, USA |

    (I work at the information booth for a mall, and we sometimes sell various tickets for local parks. I had a conversation earlier with a caller about some water park tickets we’re selling. She comes into the mall to purchase some about an hour after her phone call.)

    Me: “Ok, I just need you to sign here while I get these rung up.”

    Customer: *staring at my hair* “You’ve got black hair.”

    Me: “Yes. Yes, I do.”

    Customer: “I can’t believe you have black hair!”

    Me: *speechless*

    Customer: “You sound like a redhead on the phone!”

    Me: *speechless*

    Curiosity Kilt The (Peeping Tom)Cat

    | New Jersey, USA | Rude & Risque, Top

    (I’m working mall security when a hysterical woman comes up to me. She’s making no sense, but she keeps mentioning the word ‘quilt’.)

    Customer: “Quick! Quick!”

    Me: “Ma’am, please calm down and tell me what’s going on.”

    (The customer finally composes herself enough to form coherent sentences.)

    Customer: “There’s a man walking around in a quilt with nothing underneath it! You have to throw him out!”

    (Thinking she means there’s a flasher in the mall, I follow her to the food court. The customer grows more hysterical as we approach. There is nobody matching her description.)

    Me: “Ma’am, I don’t–”

    (She angrily points at a man in Scottish attire quietly enjoying a coffee.)

    Customer: “There he is! He’s scaring the children walking around like that!”

    Me: “Ma’am, please stop shouting. There is nothing illegal about his way of dress and there certainly is no telling whether or not he’s wearing anything underneath.”

    (At this point the man in question approaches us.)

    Man: “I wish to lodge a complaint against this woman. She’s been following me around and trying to get a look at…well…” *gestures at his kilt*

    Me: “Ma’am, is this true?”

    (The woman turns bright red and starts fidgeting uncomfortably.)

    Customer: “Well, I…but…what about the children?!” *storms off*

    Stop And Stair

    | Portland, OR, USA | Extra Stupid, Top

    (A customer approaches one of the security guards.)

    Customer: “Your escalators are broken.”

    Security: “What do you mean by broken?”

    Customer: “They aren’t moving.”

    Security: “Okay. Which one is it?”

    (The customer leads the security guard to the “escalator” and stands on the top step.)

    Customer: “See, broken.”

    Security: “Sir, those are stairs.”

    The Santa Photo Clause

    | Oxford Valley, PA, USA |

    (I work at a set where kids can get their picture taken with Santa. Among other things, we sell a CD with one picture on it.)

    Customer: “What’s this I hear about a CD?”

    Me: “Well, you can get a CD with one picture on it. You also get the rights to the picture so you can do anything you want with it after that!”

    Customer: “But I have two kids! Why can’t they go together for the picture?”

    Me: “Sir, I’m not sure I follow.”

    Customer: “I have two kids. I want them both in the picture!”

    (The customer is holding up the line, and a woman behind him speaks up.)

    Other customer: *joking* “Oh, didn’t they tell you? You have to pay using one child. Pick the one you like the best, and they’ll be in the picture. They keep the other kid.”

    Customer: *horrified* “Oh my God! You’re all animals!” *hurriedly leaves*


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