Forgot What Day It Was

| OH, USA | Extra Stupid, Holidays

(I’m at a mall with my friends. It’s Memorial Day, and the mall is open for Memorial Day sales. We are waiting in line at a store, right behind a 50-something woman, when this happens:)

Customer: “You shouldn’t be working today! You should be at home, remembering the fallen!”

Cashier: “I didn’t choose to be here. This is my job.”

Customer: *getting angry* “I don’t care! This is an outrage!. You are disrespecting the troops!”

Cashier: “Well, if I wasn’t working here today, you wouldn’t be able to buy this stuff, so I wouldn’t talk like that.”

Customer: *stammering* “But you still aren’t—”

Cashier: “Ma’am, my dad died in combat. I would rather be at home, remembering him, than here, dealing with ungrateful customers like you. You are the reason why I’m here today. So don’t tell me I’m being disrespectful.”

(The woman shut up, paid for her items, and left.)

The Devil Has You By The Neck(lace)

, | Bakersfield, CA, USA | Religion, Theme Of The Month

(I am working for a pretzel company that had two stores in the mall. I am in the kiosk at the far end of the mall.)

Customer: “May I have a salted pretzel?”

Me: “Sure, that will be [price].”

(Whilst I am preparing her pretzel, she continues to look at the menu board. We chat about the day. She is extremely pleasant.)

Customer: “May I also get a large lemonade?”

Me: “Of course.”

(I start filling the drink, and update her on her new total. Then I lean over the counter to hand her the drink. My pentacle necklace falls out of my shirt. She takes one look at that and begins to scream at me:)

Customer: “You are going to burn in Hell, demon! You devil worshipper!”

(She took her food and drink so fast, she left her change. As sad as this is, this wasn’t the first nor last time this has happened to me throughout working customer service…)

Customer Service People Aren’t People

| IL, USA | At The Checkout, Bad Behavior, Theme Of The Month

(I’m waiting in line at a coffee shop. I’m on break, so I’m still in uniform. Someone behind me speaks up.)

Customer: “Excuse me! You know, you work here. You should really wait in the BACK of the line, and let us NORMAL, PAYING CUSTOMERS get our drinks!”

(I flinch. This mall is in a really ritzy neighborhood, and this is what I should have expected, but for some reason it startles me. I had had a bad day anyway, and I turn around to stammer out an apology… to find it’s one of our regulars, a woman who also works in the mall.)

Me: “I- I- I… I’m sorry…”

Customer: “Oh, my god, I’m sorry! I was joking! I really was! Do you really get people that do that?”

Me: *almost in tears* “Yes…”

Customer: “I am so sorry! Let me pay for your drink…”

Mall Up In Arms

, | Seattle, WA, USA | Holidays, Theme Of The Month

(It’s New Year’s Eve and the mall closes at six pm. Anchor stores that have outside access can choose to stay open later. We have just closed our door and I begins to close the register…)

Customer: *bangs hard on out glass doors with both fists and screams something inaudible*

Me: “I’m sorry, ma’am, the mall is closed.”

Customer: *screams inaudibly again*

Me: *walks to the door to better hear her*

Customer: “I need to buy [item] right now!”

Me: “I’m sorry, ma’am, but the mall is closed. It’s New Year’s Eve. We close at six pm as posted in several locations in the mall.”

Customer: “BUT I NEED [item] RIGHT NOW! IT’S FOR MY NEW YEARS PARTY!”

Me: “Again, ma’am, I’m sorry but I cannot help you. As I said before the mall is closed and has been for the past 10 minutes.”

Customer: “THAT’S A LIE! [Anchor Store Across The Hall] IS OPEN!”

Me: “They have outside access through their store. We do not.” *I start to walk away*

Customer: *starts kicking our glass door*

Coworker: “Ma’am, my manager has already told you we cannot help you. If you continue to kick at our door we will be forced to call security.”

Customer: *runs*

(The item she wanted was a rather expensive hanging wall piece that had nothing to do with New Years. It most certainly wasn’t worth being detained.)

I’m Not Even Here Right Now

| The Netherlands | At The Checkout, Money, Theme Of The Month

(I’ve just found the piece of underwear I was looking for, from the mall’s own brand. The closest check-out happens to be their shop-in-shop lingerie store, so I go there to let the cashier ring up my item.)

Cashier: “That’ll be [total]. Would you like to get a savings card?”

Me: “Perhaps. What does it get me?”

Cashier: “€5 off on your next purchase at [Lingerie Store], over €25 and up.”

Me: “Oh, no thanks. I never shop here.”

Cashier: *gives me a strange look*

Me: “I mean, I never shop for €25 here at [Lingerie Store].”

Cashier: “Oh…” *hands me the receipt* “Well, have a nice day, then.”

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