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They’re Lucky There Was No Deluge Of Consequences

, , , , , , | Working | March 11, 2024

This happened a few years ago when I was the groundskeeper at a small hospital. In addition to the plants and greenery, I also maintained the parking lot. In the winter, we were very, very generous with our use of sand in the parking lot for pedestrian traction. We couldn’t have patients or staff falling on their way in.

Every spring, once the snow was done for the season, I had to clean up the parking lot. In addition to all the sand, there was usually garbage and stuff that had been hidden under the snow. Usually, I used heavy equipment with a broom attachment, but this particular year, my supervisor brought me a few hundred feet of fire hose, all the fittings, and the special tools required to open a fire hydrant valve. There was a fire hydrant at one end of the parking lot, near an entrance to the lot from a side street, between the sidewalk and the lot. Another hydrant was at the other end of the lot, outside the building.

Me: “Whoa, this is neat. Is the fire department coming to wash our parking lot this year?” 

Supervisor: “No, you’ll be doing it; that’s why I’ve brought you all this equipment.” 

Me: “I’m guessing we have the permission needed to use the fire hydrant? I don’t imagine the City or the Fire Department want just anyone using the fire hydrants.” 

Supervisor: “These fire hydrants actually belong to the hospital, so we don’t need any special permission.” 

This surprised me.

Me: “Really?” 

Supervisor: “Yes.” 

Me: “Are you sure?” 

Supervisor: “Yes.” 

Me: “Are you super certain, [Supervisor]?”

Supervisor: “Yes!”

Me: “Okay, if you say so!” 

I sort of had my doubts, but my supervisor had never led me astray before, so I made plans for my task. I waited for a sunny day above zero degrees. Due to the shape and layout of the lot, I decided to start at the side entrance first, close to the hydrant, and make my way closer to the centre of the lot. All the sand and garbage would be forced to a particular spot where I would remove it from the lot entirely later. I would have to close parts of the parking lot, in sections, so that vehicles weren’t parking in my workspace — and so that I didn’t accidentally blast anyone’s vehicle with high-pressure water. 

Finally, the day to clean the lot arrived. I hooked up my fire hose, ensured that all of the fittings were correctly in place, and opened the valve. As people parked where I wasn’t working, many admired or made comments about my using a fire hose and fire hydrant. Most were surprised that I was allowed to do this. 

A few minutes in, a City truck drove by. I waved, as I usually do when they drive by. Ten more minutes passed, and another City truck drove by. There was a City park nearby, so I figured the City workers were getting a jump start on spring cleaning in the park.

After a few more minutes, an unmarked truck drove into the parking lot and around my barricades. I was annoyed because some people don’t think that signs or barricades apply to them. A man got out of the truck and approached me.

Man: “Hi. I’m [Man] from the City. You cannot use this fire hydrant.” 

I immediately shut off the water.

Me: “I’m sorry. I’m [My Name] from the hospital. My supervisor, [Supervisor], instructed me to do this. I’ll admit, I was surprised this was allowed!” 

Man: “It’s not. Is your supervisor around?” 

Me: “I saw him get in a few minutes ago. Let me give him a call.” 

I called [Supervisor] and told him that [Man] from the City was shutting me down and that he wanted to talk to him. My supervisor agreed and said he’d be right over. 

I asked [Man] if he was okay with me closing the valve and disconnecting my hoses and fittings. He said yes, and he double-checked afterward that the hydrant was secure. 

My supervisor arrived, and he and [Man] had a good chat while I started wrapping up hundreds of feet of hose. As it turned out, we did “own” the hydrant outside the building but not the hydrant on the side street. We could technically use the hydrant outside the building, but probably due to the way that water was delivered to the hydrants, we would still need permission from the City to use it — more of a heads-up, so that if there was a fire elsewhere in the city, the firefighters would be aware that a hydrant was already in use and to shut us down if more water pressure was needed for the real fire. 

My supervisor did not fight the City on this, but he did decide that this was too much of a hassle for cleaning up the parking lot. While it was fun to use a fire hose, I agreed that I could clean the lot like I usually did: with heavy equipment on a rainy day. I don’t know what happened to the fire hose and fittings my supervisor got.

He’s All Hot Air, Part 2

, , , , , , , , | Right | February 25, 2024

I am in apartment maintenance, so my bad customers don’t go home after they make me miserable; they ARE home. I see them practically every single day.

I have one tenant for whom nothing is ever right. He hates everyone. Any inconvenience is a major emergency; any work order is a guaranteed call-back.

It is South Georgia, back in the 1980s. Summer. The kind of hot that makes you stick to yourself. This tenant calls.

Tenant: “My air conditioning is broken! Fix it now!”

Me: “I’ll get to it as soon as I can. Everyone is running their AC ragged right now, so there are a few—”

Tenant: “I said now, and I mean now!*Click*

It’s typical of him to not seem to understand that he isn’t the only one suffering in the heat and probably a dozen units have failed already today. My helper and I are able to get them all up and running, and our last call is [Tenant].

My partner runs over, and I stop to make an order. The heat wave has exhausted our parts supply, and I need to make sure we have materials for tomorrow.

[Tenant]’s AC luckily just has a small problem; a capacitor going bad. My guy radios me.

Partner: “Can you run a capacitor over?”

Me: “I used the last one an hour ago. Pull one from a vacant unit for now.”

[Tenant] hears that and goes ballistic — I can hear it over the radio — so I go over to calm him down.

As I approach, I can already hear him yelling twenty feet from his door. I politely knock, and he flings the door open, red-faced and shaking. Before I can say a word, he starts screaming in my face.

Tenant: “Stupid piece-of-s***, sorry motherf*****s, cheap-a** b*****ds, trying to give me used parts! For as much as I pay, I deserve better! Neither one of you losers is going to f*** with my s***! I deserve a professional! I demand someone who knows what they are doing!”

Me: *Smiling* “Are you asking to have an outside contractor repair your unit?”

Tenant: “I’m not asking you a g**d*** thing! I am telling you what is going to happen!”

No problem. I have a decent budget, and although I do have an HVAC vendor to use if things are too busy to handle, I have to explain it to the manager first.

Me: “Okay. Do you mind if I use your phone?”

I tell my manager that Mr. Problem Tenant refuses to let us do our job because he doesn’t think we are capable.

Me: “He’s demanding an outside contractor.”

Manager: “Okay, but I need him to verify that.”

I hand [Tenant] the phone, and of course, he goes off on a long rant. Then, he hands me the phone back.

Manager: “Go ahead and set it up.”

Problem Tenant is looking pretty smug now.

Tenant: “Need to use my phone again?”

I say yes and call it in. He’s grinning ear to ear as I state the address and tell the contractor what I need.

Me: “You’re all set.”

Tenant: “What time can I expect the repairman?”

Me: “Before 5:00 pm… On August 9.”

Tenant: “What?! That’s almost two weeks from now!”

He starts screaming again, and as I turn to walk out the door, he grabs my shoulder. I hold my arm up and look at my watch. It’s 5:15 pm, fifteen minutes past my work schedule.

Me: “Are you sure you want to do this? I’m off the clock.”

His hand drops, and so does his face. When he replies, his voice is very different.

Tenant: “Please put the used part on.”

Me: “Do you trust my ‘stupid a**’ to do that?”

Tenant: “Yes. Sorry I said that.”

He was never a problem again.

Related:
He’s All Hot Air

Ask A Silly Question… Get A Silly Answer!

, , , , , | Right | February 5, 2024

We make repair requests for a Housing Service. Sometimes, tenants make us blink twice when we receive their questions.

Tenant: “If you change my locks, will I get the new keys afterward?”

Coworker: “Yes. Otherwise, you wouldn’t be able to open the door.”

Tenant: “That was a silly question, wasn’t it?”

However, we are not without blame.

Tenant: “When will [item] be fixed?”

Coworker: “It will be fixed ASAP.”

Tenant: “And what is ASAP?”

Coworker: “As soon as possible.”

Tenant: “…And when is as soon as possible?”

I admire the tenant for staying patient and kind.

That Reply Is ART

, , , , , , , , | Learning | January 22, 2024

Before I retired, I worked as a maintenance carpenter at a very nice community college in Southern California. I was also writing and drawing a comic strip about windsurfing that had been accepted by several publications, albeit briefly. I never made much money; I was doing it for fun.

One day at work, I was walking past a drawing class being taught outside by an instructor I was friendly with. He saw me and shouted out:

Instructor: “Hey, [My Name], maybe you should take my class and learn how to draw!”

Me: *Shouting back* “Well, [Instructor], my art has been published in four magazines on two continents. I think I’m doing okay. How about you?”

All his students turned to see what he would reply with. Silence.

Your Argument Is Week

, , , , | Right | January 16, 2024

My best friend is the daughter of the resident janitor in an apartment building. When a tenant has a problem with anything, they come knocking on the janitor’s door, and the janitor will contact a technician to fix the problem. [Best Friend] often complains to me that the tenants sometimes come banging on the door in the middle of the night for the most trivial problems, expecting an immediate resolution.

A few years ago, her mother went on holiday, and [Best Friend] offered to have me spend a few days at her place, which I accepted.

On a Sunday evening, while we were watching TV with some snacks in our PJs, we heard some noise outside.

Tenant: “Hey! S’cuse me? Hello?”

I looked at [Best Friend] in confusion, and she already looked annoyed. She went out onto the balcony. Someone was standing in front of the building.

Best Friend: “What is it, [Tenant]?”

Tenant: “Hey, where’s your mother? There’s a problem in my apartment!”

Best Friend: “My mom’s on holiday. What is the problem? Is it urgent?”

Tenant: “Yes, it’s urgent! There’s been no hot water for a week!”

Best Friend: “Okay, when did you inform my mother? Did the technician come already?”

Tenant: “No one came. I just came now.”

Best Friend: “…You haven’t had hot water for a week, and you’re only coming in now? On a Sunday at 10:00 pm?!”

Tenant: “Yeah, can you call the technician?”

Best Friend: “You’ve waited a week without telling anyone there was a problem. You waited until Sunday evening to come here and complain. Since you could afford to wait for a week, you can wait for one more night.”

And with this, she closed the window with an exasperated look on her face.

Best Friend: *To me* “See?”

The tenant yelled a bit more, demanding she come back — plus a few insults — before giving up. We resumed the movie and the junk food.

When [Best Friend]’s mother came back, she ripped the tenant a new one for screaming under the windows of people in the middle of the night and insulting her daughter.