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    Plot Twist Of The Truth

    | Mexico City, Mexico | Bad Behavior, Bizarre, Top

    (I work at a library that opens Monday through Saturday. It is the Tuesday after a long weekend following the celebration of Mexico’s Independence Day. When I walk in, my assistant looks to be almost in tears while talking to a customer on the phone. I decide to take the call from there.)

    Me: “Good morning. This is the manager. How may I help you?”

    Customer: “Oh, nothing with, really. Since you are all a bunch of lazy a**holes. Shame on you.”

    Me: “I’m afraid I don’t understand, ma’am.”

    Customer: “Well, I called on Sunday because I needed some very important information and no one picked up the phone. No one, you lazy b****!”

    Me: “I’m sorry to hear that, but, you see, we close Sundays. Any other day we are happy to help with any information.”

    Customer: “Yeah? Well, explain this to me. I called yesterday and your s****y secretary didn’t even pick up the phone.”

    Me: “Well, because of the long weekend, we were closed this particular Monday.”

    Customer: “What the f***? You close when I need information? Are you deliberately doing this to upset me? This country doesn’t need people like you, you know?!”

    Me: “You mean, people that celebrate its independence? That’s the reason we closed. Banks close this particular day too, you know?”

    Customer: “What?! You mean banks were closed too?! Is this some kind of evil plan you’re all plotting against me?!”

    (At this point, I decide I’ve had enough of her screaming.)

    Me: “YES WE ARE! And now you know, you should never stop looking over your shoulder because we are after YOU.”

    (We never heard from that customer again.)

    A Double Bandaged Lust Story

    | San Francisco, CA, USA | Rude & Risque

    (I am looking for a book from the ‘holds’ section of my local library. An old woman, about 75 years old, approaches me.)

    Old Woman: “Excuse me, but can you see if there is a book under [name]? I left my glasses in the car, and I can’t read the print.”

    Me: “Yes, ma’am, there is one.” *I hand her the book*

    Old Woman: “What is the title?”

    Me:A Double Barrelled Detective Story, by Mark Twain.”

    Old Woman: “Thank you, that’s exactly what I’m looking for.”

    (Later on, I go to check out a couple books. I see the old woman in line in front of me.)

    Old Woman: *to employee* “This young man helped me find my book. I would like to thank him.”

    Me: “No problem, ma’am.”

    Employee: “He volunteers here sometimes. He’s quite helpful.”

    Old Woman: “Oh! Then maybe he could help me find another book I’m looking for. All of my friends have it, and I want to know what all the fuss is about!”

    Employee: “What book would that be?”

    Old Woman: “It’s called 50 Shades of Grey.”

    Needs To Adopt A Nicer Outlook

    | Minneapolis, MN, USA | Awesome Customers, Bigotry, Family & Kids, Religion, Top

    (I am 21, but I look about 16. I am also two weeks away from giving birth to a baby girl, but with my age and the fact that I couldn’t get my act together at the time, I decide to give her up for adoption. I have the family picked, but I decide to make a trip away before I have her. I am sitting down at the library, reading a book.)

    Older Woman: “Good lord, teenagers these days! Thinking they can actually give a baby everything they need. These poor children are going to suffer!”

    (I figure she is talking about me since I am the only pregnant woman around. I stay quiet, but I am getting uncomfortable with what she is saying:)

    Older Woman: “Excuse me miss?” *she taps me on the shoulder*

    Me: “How can I help you?”

    Older Woman: “How do you think you can provide for that baby? You only are going to make that child suffer. You should have accepted Christ into your heart.”

    Me: “Listen, ma’am, you have no right to judge me. First, I’m 21, out of high school, and I have my own apartment. Second, you don’t know my story, or you would realize that even though I love my daughter very much, I know I can’t provide for her, so I’ve chosen to give her a better life and will be placing her for adoption with an amazing family. Third, do you not see the cross around my neck? I am very Christian, and I know that god gave me my daughter for a reason, and he gave me her parents for another reason. Now, I do know some young parents, and they are better mothers than I could ever be. Now, if you could please let me get back to my book, I want to have a little bit of a calm time before I go back home, and make the preparations for my daughters’ birth.”

    (The older woman is very shocked and leaves. Another man who has heard what I have said looks at me, leaves for about five minutes, then comes back with a big chocolate chip muffin and a big apple juice, which he sets in front of me.)

    Man: “I saw you come in earlier with the apple juice, and after the crap that woman said, figured you and the baby could use a treat. But your comment about the young mothers that are better mothers than you? You are doing the best thing for your daughter, and you are the best mother I know.”

    (He walked away before I could say anything, but his comments made me cry in the good way. Two weeks later, my daughter was born, and she has the best parents around, and she will have so much support. To that man, thank you for what you said and did.)

    Sum-thing Wrong With Our Schools

    | Colorado Springs, CO, USA | Extra Stupid, Math & Science

    (I am working the circulation desk at the downtown public library. A patron walks to the desk with a few DVD’s in hand.)

    Patron: “Hi! How many DVDs can I get?”

    Me: “You can have up to 20 checked out at once.”

    (The patron places his DVD’ on the counter.)

    Patron: “So, here I have…”

    (There is a bit of a pause as he is thinking.)

    Me: “…3?”

    Patron: “Yes! 3 DVD’s. And you said I could get…”

    (Another pause.)

    Me: “…20.”

    Patron: “Okay, 20 total. That means I can still get…”

    (A rather long pause, while the patron is clearly thinking very hard.)

    Me: “…17 more.”

    Patron: “Whoa! You’re really good with math!”

    Despicable Free

    | New Zealand | Awesome Workers, Holidays

    (It’s the holiday season and my 6-year-old daughter and I are in our local library. Money had been a little bit tight lately, since we’ve had to spend on decorations and presents and I’m a single parent. The library loans out DVDs, $5 for a week but there is a special section where kids DVDs are free and they are generally Disney movies or kids cartoons/TV shows.)

    My Daughter: “Mom, can I get this Despicable Me DVD please? It was in the kids section!”

    Me: “Sure thing sweetie. Let me just get my card so we can go.”

    (As I self issue the DVD out, I realise it was misplaced in the kids’ section and actually costs $5. My daughter sees this on the screen.)

    My Daughter: “No mom, it’s too expensive! I don’t want it anymore.”

    Me: “It’s only 5 dollars! It’s fine; we can get it.”

    My Daughter: “No no no! I don’t want it anymore!”

    (Not wanting to cause a tantrum from her, I go up to the library assistant behind the counter.)

    Me: “Hi there, I issued out this DVD a couple of minutes ago, but my daughter doesn’t want it anymore. I was wondering if I could return please?”

    Library Assistant: “Is there something wrong with the DVD?”

    Me: “Oh, not at all. There was just a little misunderstanding with the price.”

    Library Assistant: “Oh. Well, tell you what! Take it for free. Just give me your card and I’ll take the charge off.”

    Me: “Thank you! I know it doesn’t seem like much but, $5 is a lot to us. Thank you so much, happy holidays!”

    (When I returned to my daughter with the DVD in my hand and told her the whole story, she was grinning from ear to ear. She got up and ran by herself to thank the lovely library assistant and he even gave her a high-five! We’re much better off now, but I’ll never forget that small act of kindness.)

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