October Theme Of The Month: Halloween!

This Is Just The Tip Of The Ice

, | Okemos, MI, USA | Crazy Requests, Food & Drink

(I work in a small coffee kiosk located in a shopping mall. A customer comes up, and the transaction is fairly normal right up until the end.)

Customer: “This coffee is so hot! Could you please get me some ice to cool it down?”

Me: “Of course!”

(I proceed to grab a paper cup and put a reasonable amount of ice in it, which I then hand to the customer.)

Customer: “Oh, this isn’t enough! Can I have more?”

Me: “Sure, sorry about that!” *I do exactly as she asks*

Customer: “Now this is just too much ice. Can you pour a little out?”

Me: “Uh-huh.”

(I’m a little annoyed, but do my best to be as polite as possible as I pour a little bit of ice out.)

Customer: “That’s still too much ice! I really wish I could just do this myself…”

(The customer then proceeds to pour about half of the ice into her hand, and then holds out her hand full of ice, clearly expecting me to do the same.)

Me: “Uh….”

(I grab a nearby cup for her to pour it in. She ignores this, dumps the ice on the credit card reader and containers of sugar packets, and walks away happily as can be with her coffee filled with what she apparently considered to be the perfect amount of ice.)

Return The Clock On The Clock

, | Canada | Bizarre

(I work at an engraving kiosk in a mall. Most of our products are engraved and not returnable.)

Customer: “What’s your return policy?”

Me: “Oh, I’m sorry. I’m not completely sure, but it’s stated on this sign right here.” *points to sign right in front of her*

Customer: “You don’t know your return policy? Do you even work here?”

Me: “Yes, ma’am, I assure you I work here.”

Customer: “What does this mean, that engraved items can’t be returned? Why?”

Me: “…Once an item has been engraved with something like, ‘Love, Jim,’ it’s highly unlikely that anyone else would want that particular message.”

Customer: “Oh. I’ll buy this clock.”

Me: “Would you like anything engraved in it?”

Customer: “No.”

(Half an hour later, she was back to return the clock. I figure a. she was lonely and needed an object to accompany her through the mall, and b. she had a burning desire to test our return policy!)

A Small Sample Of Big Stupid

| USA | Extra Stupid, Money

(In the local mall there is a kiosk that only opens during the holidays which sells products such as smoked meats, cheeses, and the like. I always stop by there to get a few things when they open and am a customer while this is happening.)

Customer: “Could I get another one of these? This one is open.”

(She hands the employee a bottle of honey mustard that is marked ‘sample.’)

Employee #1: “Oh! I’m sorry, ma’am, that’s the sample bottle. The unopened ones are right down there on the other side of the counter.”

Customer: “Oh, thanks!”

(She grabs an unopened bottle and starts to walk off with it.)

Employee #1: “Ma’am, you have to pay for that.”

Customer: “But it’s a sample.”

Employee #1: “No, it’s not. You have to pay for it.”

Customer: “But that one’s marked sample.” *she points to the sample bottle* “Samples are free.”

Employee #1: “Yes, that one is. That’s the bottle we use to get samples out of. We have it marked so we don’t accidentally try to sell it to a customer.”

Customer: “But she’s getting one!”

(She points to me and the bottle of honey mustard that I have in my hand.)

Employee #1: “She is, ma’am, and she’s paying for it.”

Customer: “Paying?”

Employee #1: “Yes. With money.”

Customer: “So I have to pay with money to get this? It isn’t free?”

Employee #1: “No. It isn’t free.”

Customer: “Oh… Well, I don’t want it then, but thank you.”

(She sets the bottle of mustard down on the counter and walks away without further issue.)

Me: “What just happened here?”

Employee #2: “Oh, did the crazy sample lady come back? I’ve worked this kiosk for three years now and she does this every year. You’d think she’d have figured out that that’s not how samples work by now.”

The Devil Has You By The Neck(lace)

, | Bakersfield, CA, USA | Religion, Theme Of The Month

(I am working for a pretzel company that had two stores in the mall. I am in the kiosk at the far end of the mall.)

Customer: “May I have a salted pretzel?”

Me: “Sure, that will be [price].”

(Whilst I am preparing her pretzel, she continues to look at the menu board. We chat about the day. She is extremely pleasant.)

Customer: “May I also get a large lemonade?”

Me: “Of course.”

(I start filling the drink, and update her on her new total. Then I lean over the counter to hand her the drink. My pentacle necklace falls out of my shirt. She takes one look at that and begins to scream at me:)

Customer: “You are going to burn in Hell, demon! You devil worshipper!”

(She took her food and drink so fast, she left her change. As sad as this is, this wasn’t the first nor last time this has happened to me throughout working customer service…)

No Good Day To You

, | TX, USA | Bad Behavior

(I hand out samples of sushi in a grocery store. Sometimes I recognize certain people as the ones that always say no, so I do not even try to ask. Instead, I ask them how they’re doing and try to simply be friendly as they pass by. This is a very common response.)

Me: “Hi! How are you today?”

Customer: “No, thank you.”

Me: “Well, have a good day.”

Customer: “I said no.”

Page 1/3123