Some People Just Want To Watch The World Expire
I am working at the customer service desk of a popular grocery store. Just prior to closing, an older lady marches up to the desk and slams down a half gallon of milk.
Customer: *Loudly* “This milk is sour!”
Me: “I’m sorry, ma’am. I’ll be happy to—”
Before I can complete the sentence to say, “—give you a refund,” she cuts me off.
Customer: “Don’t you dare tell me you’re going to give me a refund!”
At that point, I know what I am dealing with and page the manager on duty, who comes up all smiles.
Manager: “Yes, ma’am, how can I help you?”
Customer: “I want to know what your policy is not only for refunding me the cost of this sour milk, but also reimbursing me for my time and trouble for having to come back to the store, and for my inconvenience this morning because I couldn’t have my coffee because I didn’t have good milk!”
The manager ends up offering her replacement milk, a full refund, and a free package of coffee because she couldn’t have her coffee this morning. She refuses it all.
Manager: “Well, ma’am, what can I do that would make you happy?”
Customer: “You’re badgering me! I will never accept anything from you and will never set foot in this store again!”
She marches toward the automatic door, and as it opens, she turns to glare at us. I get the biggest smile on my face.
Me: “Thank you, ma’am, and you have a wonderful evening!”
If that door had not already been open, she would have broken the glass. After she was gone, I looked at the milk. It had expired six months before she brought it in. Our store routinely sells out of milk; there’s no possible way it sat on our shelf that long.
Related:
Some People Just Want To Watch The World Burn, Part 23
Some People Just Want To Watch The World Burn, Part 22
Some People Just Want To Watch The World Burn, Part 21
Some People Just Want To Watch The World Burn, Part 20
Some People Just Want To Watch The World Burn, Part 19