Customer: “So it says ‘message sent’…does that mean it’s been sent?”

Me: “Yep.”

Customer: “Oh okay. So they should receive that, then?”

Me: “Yep.”

Customer: “Okay. And I mean, if they received it, will they get back to me right away?”

Me: “Well, it depends how long it takes them.”

Customer: “Oh. So how do I know if it’s sent?”

Me: “It says ‘message sent’ on the screen.”

Customer: “Oh okay. So when should I expect a reply?”

Me: “…”

(Unfortunately, this isn’t the first time this routine has been carried out, with the same person.)