Me: “Could I ask why you fled the scene of the accident, sir?”
Customer: “’Because I didn’t have no insurance.”
Me: “Wait, didn’t you say earlier that you were driving right now?”
Customer: “Yes, sir.”
Me: “…the vehicle from the accident?”
Customer: “Yes, sir.”
Me: “…with no insurance?”
Customer: “What part of ‘Yes, sir,’ do you not understand!?”
Related:
Pre(Car)ious Insurance, Part 3
Pre(Car)ious Insurance, Part 2
Pre(Car)ious Insurance

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Customer: “I’d like to add my son to my policy.”
Me: “Okay, what’s his full name as it appears on his license?”
Customer: “Johnathan James Kai’hoalaloai’u Johnson.”
Me: “Can I have you spell the middle name for me?”
Customer: “Which one? He has two middle names.”
Me: “Not James.”
Customer: “K-a-i-h-o, um, a-l, wait. What did I say so far?”

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Me: “Your vehicle is a total loss.”
Customer: “My vehicle is in great condition!”
Me: “It’s 14 years old and it costs more to repair your vehicle than it’s worth.”
Customer: “Well, my son is 14 years old and he’s not falling apart!”
Related:
Ah, Mothers, Part 4
Ah, Mothers, Part 3
Ah, Mothers, Part 2
Ah, Mothers

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Customer: “I’d like to get full coverage insurance on this vehicle.”
Me: “Well, your car is over 15 years old, so I don’t think that will be possible. We simply don’t have a company willing to write it.”
Customer: “But, what am I supposed to do if I want full coverage?”
Me: “I guess get a newer car?”
Customer: “If I wreck that car I’m screwed! I’m not that good of a driver to start with!”
Related:
Pre(Car)ious Insurance

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Me: “Thank you for calling [company]. How may I help you?”
Customer: “Yes, I’d like to get a quote on some motorcycle insurance?”
Me: “Oh, I’m sorry. We are currently only writing personal auto. We are in the process of changing companies and should be able to write it soon.”
Customer: “Wait, what?”
Me: “We are only able to write personal auto insurance to insure a vehicle, not motorcycles.”
Customer: “Well, it says very clearly in the phone book that you guys do motorcycle insurance.”
Me: “We used to but at the current moment we don’t. We will be able to do so soon.”
Customer: “Well, why don’t you guys take it out of the phone book then?”
Me: “You mean, why don’t we take it out of last year’s phone book?”
Customer: “Uh, yeah!” *hangs up*

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