• A Pain In The Nugget
    (1,364 thumbs up)
  • October Theme Of The Month: Halloween!

    A Cab Will Just Go And Go And Chicago

    | Dallas, TX, USA | Geography, Hotels & Lodging, Transportation

    Guest: “Can you call me a cab to take me to O’Hare?”

    Front Desk: “Sure, but you might want to consider flying there since you’re in Dallas.”

    Guest: “Oh, yeah. I forgot.”

    Midwest Going South

    | West Yellowstone, MT, USA | Health & Body, Hotels & Lodging, Tourists/Travel

    (Most of the time when guests have a clogged toilet they come down or call and ask for a plunger or someone to come up. After all, we really don’t need to know WHY it’s clogged to fix it (and honestly we don’t want you to tell us).)

    Guest: “Yeah, could I have a plunger? I just took a good old Midwestern s***!”

    Me: “I did not know that was something the Midwest was known for…”

    Balking At Your Talking

    | USA | Crazy Requests, Hotels & Lodging

    (It is morning, and all the guests are eating breakfast. Since no one is asking for service, I relax and chat with my coworker. A man and woman come up, with annoyed expressions.)

    Man: “Hey, you!”

    Me: “Yes? Can I help you with something?”

    Man: “Yes! You can help by not talking to your friend!”

    Me: “You mean, my coworker?”

    Woman: “Yes! Her! You’re supposed to work here, not chit chatting! I’ll be telling your manager about you slacking off!”

    Man: “What kind of service is this, where the workers just chatter on?”

    Me: “Well, I was just talking with my coworker here since there was no one in line or at the counter.”

    Man: “No, I don’t want you to do that! It’s very rude!”

    Me: “So…  you don’t want me to talk to my coworker?”

    Woman: “Yes, exactly! You are here to serve us! Nothing else! You hear me?”

    (They storm off, very incensed.)

    Manager: “What was that all about?”

    (They did complain, and their complaints were laughed off.)

    Has No Room To Maneuver

    | USA | Crazy Requests, Hotels & Lodging

    Lady: “I’d like a room.”

    Me: “I’m sorry, we have no more.”

    Lady: “What? WHY NOT?!”

    Me: “Because we have run out of rooms to sell.”

    Lady: “Don’t be smart!”

    Me: “You want me to act dumb?”

    Lady: “No! I want YOU to give ME a room!”

    Me: “Look, we don’t have any more. I don’t know–.”

    Lady: “Ridiculous! Absolutely ridiculous! I come in a hotel, and they don’t have rooms?! What madness is this?”

    Me: “Um—”

    Lady: “The whole POINT of hotels is to have rooms. Otherwise, it’s like me going into a mattress store and they have no mattresses! Or a hardware store and they have no wrenches!”

    Me: “I’m sure that even hardware stores run out of wrenches every once in a while… As for the mattress stores, they have plenty of stock in their warehouse for delivery. We can’t ‘deliver’ rooms and we have no warehouse.”

    Lady: “Stop being an a**!”

    (She ranted and raved about the ‘insane’ idea of a hotel having no rooms, and was eventually escorted off by security, still screaming!)

    Not Quite Married To The Name Yet

    | NB, Canada | Funny Names, Hotels & Lodging

    (At the hotel where I work we keep our customer’s personal information on file so that they don’t have to repeat it every time they stay.)

    Customer: “I’d like to reserve a room for tonight, a double room, and my name is [Customer]. You should have my information on file already.”

    Me: “Absolutely, ma’am. Let me see… I don’t seem to have anything under that name. Is this the name you used last time you stayed with us?”

    Customer: “Of course! It’s my name; I always use it. What other name would I use?”

    Me: “I’m sorry, it’s just that we save the information by name and sometimes a client gives their name when the room was last booked under their spouse’s or parent’s name. Let me try a different spelling. Hmmm, still nothing. Did you stay here recently, as in within the last 12 months?”

    Customer: “It’s been less than that. I was here not long ago! How hard can it be to find my information? My name is [Customer].”

    Me: “I’m sorry, ma’am, I don’t have anything here. In any case I’d be happy to reserve this room for you if you can just give me a telephone number and credit card…”

    Customer: “Absolutely not! You have my information and I’m not giving you anything! When I arrive later I expect to have my room ready with my personal information attached. My name is [Customer] and that is all you need. You must obviously be new here.”

    Me: “Actually, I’ve been here for two years, ma’am. Unfortunately I do not have access to your profile. I have nothing under the name you provided me, and I’ve even checked various spellings of the name. Are you certain you were here less than 12 months ago? Our system deletes profiles that haven’t been used for 12 months.”

    Customer: “I WAS JUST THERE! You are incompetent. I expect you to have my room ready when I arrive and be sure that I will be contacting your manager to have you retrained on how to use your system.” *hangs up*

    (Later, the customer comes in to check in and is furious that I still do not have her information on file. After reluctantly giving me at least her credit card number, I get her checked in and provide her with her room keys. As she’s walking away:)

    Customer: “Oh, I don’t know if it makes a difference but every other time we’ve stayed here we booked under my husband’s name, [Completely Different Name]. Can you find it if you look for that name? I mean, we were just here on [gives a date over three years ago]. You should have it.”

    Me: *trying not to bang my head on the desk* “I’ll take a look in the system, ma’am. Have a nice evening.”

    Customer: “I will when you learn to navigate your own computer system.”

    Page 8/60First...678910...Last