Common Sense Is Not That High-Reaching…

| Red Deer, Alberta, Canada | Uncategorized

(This was during a first-stage fire alarm in the hotel, which was already verified to be a false alarm.)

Guest: *completely oblivious to the fire alarm* “The elevators aren’t working properly!”

Me: “The elevators won’t work during a fire alarm, but we already know it’s a false alarm. It will take us about 5 minutes to reset the elevator doors. If you need to get to your room right now the stairs are just outside those doors.” *pointing*

Guest: “Why won’t they work? I don’t get it.”

Me: “In a real emergency such as a fire, it is unsafe for anyone to use the elevators. I assure you it’s a pretty standard procedure. If you need to get up right away I can show you the stairs.”

Guest: “Well, that’s just unsafe! What do the people trapped on the upper floors do?! HOW DO THEY GET DOWN DURING A FIRE?!”

Nearby Guest: *patiently waiting for the elevator to be re-set* “They use the same stairs you were told to use!”

Guest: “Well, I’m not from the city, I don’t know these things!”

Brazen Overtures Like Mints On Pillows

| Little Rock, AR, USA | Uncategorized

(It was my first night on the job. A woman just checked in and complained that there was “man hair” in her bed. I could tell she was tired, so I put her in a new room and even offered to carry her luggage for her, to which she declined. Two hours later, I wrote a short note saying, “I apologize for the hair in your bed. Please enjoy a free breakfast in the morning on me and I hope you enjoy your stay.” She approached the front desk moments later.)

Customer: “Um, excuse me. What is this?”

Me: “Well, I felt bad about the problem with your room so I was just trying to show some extra hospitality. I figured you would get it when you woke up in the morning.”

Customer: “No! That’s not what this is. This is sexual harassment!”

Me: “Excuse me? I was trying to be nice and hospitable because I felt bad about your situation.”

Customer: “Do you have any idea what it’s like to be a female traveler, and to be harassed by employees and other male travelers?”

Co-worker: “Ma’am, this is his first night working here. I assure you that he used his best judgment, and meant nothing sexual by his nice gesture.”

Customer: “I’m sure he’s nice, but you need to tell him how to interact with female customers. Offering to help carry luggage and putting notes under doors is sexual harassment! I will not be staying here ever again!” *leaves*

Me: *to co-worker* “Note to self: Don’t offer to carry luggage for a woman again or offer her a free breakfast coupon.”

Co-worker: “I think she just wanted to think you were sexually harassing her.”

Strange Math In These Here Parts

| Flagstaff, AZ, USA | Uncategorized

Customer: “What time is check in at your hotel?”

Me: “3 pm.”

Customer: “And check out?”

Me: “11 am.”

Customer: “Ok, so we got 4 hours.”

Me: “Um, yeah…”

Customer Of The Week: Pure Evil

| Tennessee, USA | Old Comics

Customer Of The Week:  Good Help
Created by our friends at Quitting Time

Original Story

Time To Expand

| Conway, AR, USA | Uncategorized

Me: “Thank you for calling **** Hotel Reservations, this is ****, how may I help you?”

Customer: “Yes, do you have any rooms?”

Me: “For what night?”

Customer: “Tonight.”

Me: “I’m sorry sir; we’re all sold out.”

Customer: “What do you mean, ‘sold out’?”

Me: “That means we’ve sold all of our rooms for tonight.”

Customer: “Don’t you have people who haven’t shown up yet?”

Me: “Um…yes, but they’ve held their rooms with a credit card.”

Customer: “Well, what does that mean?”

Me: “If they don’t show up, we’re authorized to charge them, and it means that we must hold their rooms.”

Customer: “So you’re telling me that you don’t have ANY rooms?”

Me: “No sir, we don’t.”

Customer: “That’s ridiculous. You’re refusing to sell me empty rooms? And what hotel doesn’t have enough rooms?”

Me: “Sir, we can only build so many rooms.”

Customer: “That doesn’t make any sense. May I speak to your manager?”

Me: “I’m the manager on duty.”

Customer: “Well, you’ve been no help at all. I’m going to be calling corporate about this.”

Me: “About the fact that we’re sold out for the night?”

Customer: “Yes.”

Me: “Um…Ok.”

Customer: “You’ve been very unhelpful!” *click*

Page 46/53First...4445464748...Last