We have a government official who stays with us for about a week every month. She brings the entire extended family every time she comes; about ten to fifteen people! Every time!

We also started to notice that every time they stayed, our nice hotel-brand pillows would be gone, and in their place were cheap, disgusting pillows that they brought from home.

We started to remove all the pillows from their rooms before they checked in because of this. She used to say something when we did this, but it’s been going on for so long now she doesn’t anymore.

Sadly, whenever we now forget to remove the pillows, we end up charging her for them, but she always calls corporate and they refund her or give her points. Still, at least it makes her angry every time we remember to remove them!

After a house fire, my insurance company put me up in a hotel. After five days there, it was announced that the hotel was sold, but there would be no effect on anyone.

The following day, guests were given sixteen-hours’ notice that the hotel was closing and we all had to vacate by noon.

A couple days later I am at my job at the local police department when the new owners of the hotel come in to file a police report: The former employees (who were fired without any notice and told the new company would not be responsible for any pay they were owed) basically stole everything out of the rooms: TVs, refrigerators, furniture, linens, etc. These were extended-stay suites with fully stocked kitchens!

Hundreds of thousands of dollars in loss. Hopefully, they learned not to screw people over!

I work in a hotel lounge and café. I am often responsible for fielding and punching up room service orders. A room calls back down, outraged.

Guest: “We’ve been sent some fish!”

Me: *Checking the room number* “Yes, that’s what I have written down as what you ordered, ma’am.”

Guest: “That’s a load of crap! I very clearly ordered the walleye fillet!”

I didn’t even try. I put ’em on hold and bounced ’em to the manager’s office.

A guest at our hotel has had a medical emergency, and an ambulance has pulled up in front of the hotel. A guest approaches me at the counter.

Guest: “I have a car coming.”

Me: “Yes, ma’am.”

Guest: “I have a car coming… now.”

Me: “Is there something I can do for you?”

Guest: “Your pick-up and drop-off area is blocked.”

Me: “Yes, we have an ambulance there at the moment as, unfortunately, one of our guests had a medical emergency.”

Guest: “But I have a car coming.”

Me: “What exactly are you asking me to do, ma’am?”

Guest: “Isn’t it obvious?! Move the d*** ambulance!”

Me: “I can’t do that, ma’am. The ambulance will be there for as long as it takes to take care of the medical needs of our guest.”

Guest: “That is very inconvenient!”

“Not as inconvenient as having a heart attack,” I think to myself.

Me: “I’m sorry, ma’am, but there’s nothing I can do. We have a lot of free space outside the hotel, though; your car is free to pull up anywhere along the street.”

Guest: “That is very inconvenient!”

Me: “I’m sorry, ma’am.”

The guest stares at me for a little while, weighing her options, and sniffs.

Guest: “I didn’t want to have to do this, but you leave me no choice. I’m a platinum member.”

Me: “Congratulations, ma’am.”

Guest: “I’m a… platinum member!”

Me: “That’s amazing, ma’am! You must really love our hotels if you’ve clocked up enough nights to earn that loyalty level!”

Guest: “Are you not getting it?! I’m a platinum member! You need to move the ambulance!”

Me: “I’m sorry, ma’am, but the medical needs of our guest outweigh whatever loyalty level you’re on.”

Guest: “Why?! Are they a platinum member, too?!”

Me: “That’s irrelevant, ma’am.”

Guest: “It’s relevant because it’s inconveniencing me!”

Me: “Have a nice day, ma’am.” 

I had to end the conversation there before I shouted at her big entitled platinum face.

Me: “Hi, how can I help you?”

The guest says nothing and stares at me.

Me: “Are you checking in?”

Guest: *Mumbles.* “Yeah.”

Me: “Alright, what is the last name on your reservation?”

He says nothing and just hands me his ID.

Me: “I’m sorry, sir, we don’t have a reservation under this name and we’re sold out tonight.”

Guest: “What do you mean you’re sold out?!”

Oh look, he CAN talk!

Me: “…well …that means that every room we have has already been booked for the night.”

Guest: “How is that even possible? There’s nothing to do in this town!”

Me: “It happens very often. We’re halfway between two major cities so we end up with a lot of people who don’t want to pay the higher prices in the city.”

Guest: “You’re lying. You just don’t want to help me. You’re such a f****** liar!”

I turn my screen around and show him the beautiful red zero on the date.

Me: “See this number right here? This number shows how many rooms we have available tonight. See how it says zero? That means we’re sold out. I’m not a liar and I don’t appreciate you calling me one. There is nothing I can do for you, and I’m not going to stand here and argue with you about it.”

I don’t know exactly what he said next, mostly because it was a lot of mumbling, but he definitely called me a liar again and just kind of huffed off out the door. He made a point to hit our automatic door as hard as he could to make it pop off the track on his way out. 

Why would I be lying when I tell you we’re sold out. Our job is to sell rooms. Our goal is to sell out as often as possible. We have no reason to lie about it!