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    Weekend Roundup: When Customers Attack!

    , , , , | Not Always Right | Roundups, Wild & Unruly

    When Customers Attack! This week, we share stories of unruly customers who prefer (violent) action over words!

    1. Bull In A China Shop:
      Sticks & stones may break my bones, but naked, guitar-throwing customers can really hurt me!
    2. Acute Mental Failure:
      HULK CAN’T FIGURE OUT HOSPITAL DOOR! HULK SMASH!
    3. (Full) Front(al) Desk:
      Can’t check into your hotel room, lady? Just mentally check out by ripping off your clothes and running in circles!
    4. Fudge In Flight:
      A customer airs their fudge frustrations by sending their ice cream sundae airborne.
    5. Marriage: The Ultimate Slippery Slope:
      Here’s to throwing your belongings in the air like you just don’t care!

    PS #1: check out our new Extras section, with pictures, videos, and news galore!

    PS #2: Read more roundups here!

    Disturbingly Dense

    | MA, USA | Extra Stupid

    (I’m working the day shift at a hotel. One day, I get a page from the front desk.)

    Coworker: “This is going to seem like a weird request.”

    Me: “Okay, what’s up?”

    Coworker: “Well, the lady in room [#] needs you to show her how to use the ‘Do Not Disturb’ sign.”

    Me: “You’re kidding, right?”

    Coworker: *laughs* “I’m afraid not.”

    (I go to the guest’s room and knock on her door. A lady in her 50s comes to the door holding a little cardboard ‘Do Not Disturb’ sign.)

    Guest: “How do I work this?”

    (I take the sign and put it on the door handle.)

    Guest: “Oh, so that’s how that thing works!”

    Insinuatingly Dangerous

    | West Yellowstone, MT, USA | Tourists/Travel

    (This happens during a small snow storm. West Yellowstone is at the top of Gallatin Canyon and the road can be very dangerous in the winter.)

    Visitor: “Thanks for the directions! I’m heading for Bozeman.”

    Me: “You’re welcome, and drive safe!”

    Visitor: “How dare you?! I am a great driver! Don’t you ever again imply otherwise!”

    Pay Me Up, Scotty

    | South Carolina, USA | Extra Stupid, Money

    Caller: “I would like to make a reservation.”

    Me: “Sure, we require a one night advance deposit to reserve a room. What type of card will you be using?”

    Caller: “I would like to pay that in cash.”

    Me: “I am sorry, sir. I am unable to take a cash payment over the phone.”

    Caller: “I called yesterday and was told that you accept cash.”

    Me: “That is correct, sir, we do accept cash. However you must be present to pay cash.”

    Caller: “But I have the cash right here!”

    Me: “I am sorry, sir, I am unable to take cash through the phone. I will either need a credit card number, or you are more than welcome to come to the hotel when you arrive and pay cash.”

    Caller: “Ugh, fine. Here is my credit card number!”

    Related:
    Fax Me Up, Scotty

    Jacket Of All Trades

    | State College, PA, USA | Hotels & Lodging

    (For a small period of time during training for a new job, I worked 2nd shift at a chain hotel, then immediately worked 3rd shift at my new job at a four-star hotel. A guest returns to my desk a few minutes after checking in at the chain hotel.)

    Guest: “This hotel is not acceptable! My room looks nothing like I saw on the website! There’s no way I’m staying here!”

    Me: “I’m sorry we don’t meet your standards, ma’am. I would be glad to check you out at no fee.”

    Guest: “Good! I’m going to find a place to stay that’s actually acceptable!”

    (She storms off. Later that evening, I go to my 3rd shift job. All I need to do is put on a suit jacket over the shirt and tie I have on for the 1st job. Skip ahead to about 6:30 AM the next morning. The same guest approaches me at the front desk of the four-star hotel.)

    Guest: *without recognizing me* “Checking out.”

    Me: “You made the right choice, ma’am.”

    Guest: “Excuse me?”

    (I open my suit jacket a bit to show her the name tag I still have on underneath, from the first hotel, clearly displaying its logo.)

    Me: “I hope everything was better for you here instead, ma’am. I prefer it more, too.”

    Guest: *clearly embarrassed* “Oh, yeah, it was. Thanks.”

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